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psnet.ahrq.gov/node/866254/psn-pdf
July 10, 2024 - consequences-whistle-blowing-integrative-review
https://psnet.ahrq.gov/issue/inside-preventable-deaths-happened-within-prominent-transplant-center
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www.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Identifying and Ranking Defects
What Happened?
Why Did It Happen?
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/exh3.html
August 01, 2022 - In your own words, please describe what happened. ___________________________ (Collect open-ended narrative
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psnet.ahrq.gov/perspective/conversation-withjohn-banja-phd
February 01, 2006 - way to rationalize or excuse the error to avoid its disclosure), and second, if he does discuss what happened … Would you like me to tell you about what happened?" And let's assume she said yes. … Here are two possible answers—look around to see if anyone else saw what happened, then rub the scrape … .( 5 ) The patient who later learns about what happened and suspects a "cover-up" is likely to become … We recommend a simple, four-step approach: (i) tell the patient what happened, using plain language;
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/log
January 01, 2023 - recording information such as time, location, and personnel, and then a main column for recording what happened
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psnet.ahrq.gov/node/853247/psn-pdf
September 06, 2023 - bearing-burden-black-mothers-america
https://psnet.ahrq.gov/issue/doctors-must-stop-tuning-out-black-women-it-happened-me-pregnant-ob-gyn
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www.ahrq.gov/hai/cusp/modules/identify/identify.html
December 01, 2012 - What Happened?
Slide 23. Why Did It Happen?
Slide 24. … From Defects
Return to Contents
Slide 21: Learning From Defects: Four Questions
What happened … Return to Contents
Slide 22: What Happened?
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psnet.ahrq.gov/web-mm/duty-disclose-someone-elses-error
June 01, 2004 - with a patient or family when the error occurred elsewhere, and when there is uncertainty about what happened … place, the physicians at the initial hospital would take the lead on talking with parents about what happened … Listen and empathize throughout • Assess the patient's understanding of what happened • Identify … Explain the facts What happened? … • Identify the adverse event early in the disclosure • Explain what happened in a way that is easy
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - tools and
products.
7
CAHPS surveys of patient experience of
care
Standardized surveys: What happened
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psnet.ahrq.gov/perspective/conversation-withdiane-rydrych-ma
February 26, 2025 - We publish an annual report that shows the number of events that happened in each facility, the types … Once it happened and once the first report came out, I think everyone realized that it wasn't going to … there's a concern that the local paper is going to focus on you or target you because of something that happened … been less positive or targeted facilities a bit more, but even so, those worst-case scenarios haven't happened … I get calls sometimes from patients or family members when something really sad has happened to them
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psnet.ahrq.gov/node/864863/psn-pdf
March 20, 2024 - girl-who-cried-pain-bias-against-women-treatment-pain
https://psnet.ahrq.gov/issue/doctors-must-stop-tuning-out-black-women-it-happened-me-pregnant-ob-gyn
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psnet.ahrq.gov/node/37024/psn-pdf
January 02, 2017 - describe the implementation of a nonpunitive reporting system at their hospital and the
improvements that happened
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psnet.ahrq.gov/node/44917/psn-pdf
November 30, 2016 - gather insights from staff, patients,
and family members regarding what caused the failure and why it happened
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psnet.ahrq.gov/node/865595/psn-pdf
January 01, 2024 - psnet.ahrq.gov/primer/maternal-safety
https://psnet.ahrq.gov/issue/doctors-must-stop-tuning-out-black-women-it-happened-me-pregnant-ob-gyn
-
psnet.ahrq.gov/node/43739/psn-pdf
December 03, 2014 - The father's quest to understand what happened
led to a comprehensive inquiry that revealed regulatory
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
May 01, 2017 - When learning from defects, L&D unit teams
identify—
• What happened?
• Why did it happen? … Analyzing what happened and why it
happened helps the team understand the
contributing factors and … • What happened?
• Why did it happen?
• How will you reduce the risk of
recurrence?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Please explain what happened,
how it happened, and how it felt to you.
PN-4. … Please explain what happened,
how it happened, and how it felt to you.
PN-5.
-
psnet.ahrq.gov/node/48129/psn-pdf
August 14, 2019 - the author argues that
the clinician and organization still have the responsibility to document what happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemakingnotes.docx
June 02, 2025 - Defects identification
CUSP asks unit staff to work through a defect and ask:
· What happened? … The recovery side is completed when the event is a near-miss, that is, something that happened to stop … What happened?
· Step 1. Reconstruct the timeline to understand what happened.
· Step 2. … · What happened to the patient?
Slide 22
DO:
Play the video. … ASK:
· According to the nurse, what happened?
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psnet.ahrq.gov/node/44108/psn-pdf
November 06, 2015 - highlights how insufficient transparency can prevent
patients and their families from learning about what happened