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psnet.ahrq.gov/node/73498/psn-pdf
July 14, 2021 - //psnet.ahrq.gov/issue/drug-error-eskenazi-hospital-killed-prominent-cancer-researcher-heres-how-it-happened
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psnet.ahrq.gov/node/860386/psn-pdf
January 10, 2024 - Descriptions include knowing what has happened; learning from
the factual; learning from experience;
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www.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Identifying and Ranking Defects
What Happened?
Why Did It Happen?
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/exh3.html
August 01, 2022 - In your own words, please describe what happened. ___________________________ (Collect open-ended narrative
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/log
January 01, 2023 - recording information such as time, location, and personnel, and then a main column for recording what happened
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psnet.ahrq.gov/node/866254/psn-pdf
July 10, 2024 - consequences-whistle-blowing-integrative-review
https://psnet.ahrq.gov/issue/inside-preventable-deaths-happened-within-prominent-transplant-center
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
May 01, 2017 - When learning from defects, L&D unit teams
identify—
• What happened?
• Why did it happen? … Analyzing what happened and why it
happened helps the team understand the
contributing factors and … • What happened?
• Why did it happen?
• How will you reduce the risk of
recurrence?
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psnet.ahrq.gov/node/853247/psn-pdf
September 06, 2023 - bearing-burden-black-mothers-america
https://psnet.ahrq.gov/issue/doctors-must-stop-tuning-out-black-women-it-happened-me-pregnant-ob-gyn
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - tools and
products.
7
CAHPS surveys of patient experience of
care
Standardized surveys: What happened
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemakingnotes.docx
June 02, 2025 - Defects identification
CUSP asks unit staff to work through a defect and ask:
· What happened? … The recovery side is completed when the event is a near-miss, that is, something that happened to stop … What happened?
· Step 1. Reconstruct the timeline to understand what happened.
· Step 2. … · What happened to the patient?
Slide 22
DO:
Play the video. … ASK:
· According to the nurse, what happened?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/overview-cuspmvp-facguide.docx
January 01, 2017 - So, what happened? It is not enough to simply understand what happened. … understand from the point of view of the people who were involved in the event—both staff and patients—what happened … By identifying how the defect happened, we get to the point where we can understand what system factors … contributed to defect occurrence and why it happened.
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cusp-mvp-facguide.html
February 01, 2017 - So, what happened? It is not enough to simply understand what happened. … understand from the point of view of the people who were involved in the event—both staff and patients—what happened … By identifying how the defect happened, we get to the point where we can understand what system factors … contributed to defect occurrence and why it happened.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/114-mrsa-prevention-learning-from-defects.docx
October 01, 2024 - Provide a clear, thorough, and objective explanation of what happened.
II. … What happened? In the space below, identify the MRSA infection or other event.
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psnet.ahrq.gov/node/33651/psn-pdf
June 01, 2007 - We publish an annual report that shows the number of
events that happened in each facility, the types … Once it happened and once the first report came out, I think
everyone realized that it wasn't going … there's a
concern that the local paper is going to focus on you or target you because of something that happened … been less positive or targeted facilities a bit more, but even so, those worst-case
scenarios haven't happened … I get calls sometimes from patients or family members when
something really sad has happened to them
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psnet.ahrq.gov/node/44917/psn-pdf
November 30, 2016 - gather insights from staff, patients,
and family members regarding what caused the failure and why it happened
-
psnet.ahrq.gov/node/37024/psn-pdf
January 02, 2017 - describe the implementation of a nonpunitive reporting system at their hospital and the
improvements that happened
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psnet.ahrq.gov/node/864863/psn-pdf
March 20, 2024 - girl-who-cried-pain-bias-against-women-treatment-pain
https://psnet.ahrq.gov/issue/doctors-must-stop-tuning-out-black-women-it-happened-me-pregnant-ob-gyn
-
psnet.ahrq.gov/node/865595/psn-pdf
January 01, 2024 - psnet.ahrq.gov/primer/maternal-safety
https://psnet.ahrq.gov/issue/doctors-must-stop-tuning-out-black-women-it-happened-me-pregnant-ob-gyn
-
psnet.ahrq.gov/node/851870/psn-pdf
July 31, 2023 - Based on that event, we were able to alert healthcare workers about what happened to bring
attention … You need a feedback loop built
into the system to share what happened and what the organization is doing … Being able to take what happened and share those stories across
different settings is helpful. … We receive 300,000 reports a year but do not often get information on why something happened or how it … happened.
-
psnet.ahrq.gov/node/48129/psn-pdf
August 14, 2019 - the author argues that
the clinician and organization still have the responsibility to document what happened