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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I am curious, what do you think happened?
How did that make you feel? … I wonder what you think happened? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel?
Coaching Tool
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I am curious, what do you think happened?
How did that make you feel? … I wonder what you think happened? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel?
Coaching Tool
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I am curious, what do you think happened?
How did that make you feel? … I wonder what you think happened? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel?
Coaching Tool
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I am curious, what do you think happened?
How did that make you feel? … I wonder what you think happened? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel?
Coaching Tool
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I am curious, what do you think happened?
How did that make you feel? … I wonder what you think happened? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel?
Coaching Tool
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I am curious, what do you think happened?
How did that make you feel? … I wonder what you think happened? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel? … I am curious, what do you think happened?
How did that make you feel?
Coaching Tool
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-slideset.pptx
May 01, 2017 - “I am curious, what do you think happened?”
“How did that make you feel?” … Can you help me understand what happened?” … Can you help me understand what happened?” … I am curious, what do you think happened?” … What happened during the case?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/clabsi-learning-from-defects.pdf
April 01, 2022 - This worksheet will help your team learn what happened, identify
the factors that may have contributed … _______________________ Medical Record Number: ____________
Date of Birth: _______________
What Happened … In a brief description, document what happened from at least two different staff
members. … and nursing staff are recommended, but others on the team who can give
clear descriptions of what happened … Summarize what happened to cause the defect by
answering the following questions.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/clabsi-learning-from-defects.pdf
April 01, 2022 - This worksheet will help your team learn what happened, identify
the factors that may have contributed … _______________________ Medical Record Number: ____________
Date of Birth: _______________
What Happened … In a brief description, document what happened from at least two different staff
members. … and nursing staff are recommended, but others on the team who can give
clear descriptions of what happened … Summarize what happened to cause the defect by
answering the following questions.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cauti-learning-from-defects.docx
April 01, 2022 - This worksheet will help your team learn what happened, identify the factors that may have contributed … Record Number: ____________
Date of Birth: _______________
What Happened … The following questions will ask more details about what happened with the patient with documented CAUTI … Summarize what happened to cause the defect by answering the following questions.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cauti-learning-from-defects.docx
April 01, 2022 - This worksheet will help your team learn what happened, identify the factors that may have contributed … Record Number: ____________
Date of Birth: _______________
What Happened … The following questions will ask more details about what happened with the patient with documented CAUTI … Summarize what happened to cause the defect by answering the following questions.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
February 25, 2019 - Patient Satisfaction
14
Experience
• Whether something
happened, or how often it
happened
• Frequency
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/pdsa-worksheet.pdf
August 20, 2018 - Today’s Date: ________________________
DO
What actually happened? … When:
Team:
Patients:
Who will collect the evaluation data:
Todays Date_2:
What actually happened
-
psnet.ahrq.gov/node/33678/psn-pdf
January 01, 2009 - You just
went and told the patient what happened. … They protect the words, "I'm sorry," but they don't
protect the statement about what happened. … Here's what we know about what happened, and what we've done to mitigate its impact on you. … I
think an expression of regret about what happened at that point is also appropriate. … But that follow-up conversation usually is an opportunity to again explain what happened.
-
www.monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - ’s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. … Please explain what happened, how it happened, and how it felt.
After H-PN1
H-PN3.
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - ’s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. … Please explain what happened, how it happened, and how it felt.
After H-PN1
H-PN3.
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - ’s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. … Please explain what happened, how it happened, and how it felt.
After H-PN1
H-PN3.
-
www.innovations.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - ’s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. … Please explain what happened, how it happened, and how it felt.
After H-PN1
H-PN3.
-
www.healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - ’s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. … Please explain what happened, how it happened, and how it felt.
After H-PN1
H-PN3.
-
www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - ’s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. … Please explain what happened, how it happened, and how it felt.
After H-PN1
H-PN3.