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psnet.ahrq.gov/node/33674/psn-pdf
February 01, 2009 - That was appropriate when the
adverse events just happened and they cost institutions more money to … So if the hospital is going to be tagged
with an adverse event that happened at another place, that's … advance directives and other elements of complex care that take time, where the metric of whether it
happened … Under the old payment system,
when the adverse event happened, the hospital would get paid an extra … And I think that's happened.
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psnet.ahrq.gov/node/33627/psn-pdf
February 01, 2006 - Here are two possible answers—look around to see if anyone else saw
what happened, then rub the scrape … common reason patients sue is they felt it was the only way they
could get information about what happened … .(5) The patient who later learns about what happened and
suspects a "cover-up" is likely to become … We recommend a simple, four-step approach: (i) tell the patient what happened, using
plain language;
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
August 01, 2022 - What happened during the handoff? … Was there anything that happened during the handoff that may have contributed to the event?
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www.ahrq.gov/ncepcr/data-resources/index.html
September 01, 2024 - CAHPS surveys measure what actually happened, or how often something happened to the patient in a healthcare
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digital.ahrq.gov/program-overview/research-stories/designing-digital-healthcare-technology-support-cognitive-team
January 01, 2023 - Each needs to know what has happened: the initial incident, the current clinical condition including … has already arrived to the trauma bay and busy taking care of the child and asking them about what happened
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - ■ Information is glossed over; minimal information is provided about what happened. … We will be looking into
all of our documentation from this care to determine exactly what happened so … We need to carefully
look at each step to see what happened exactly, so I do not want to give you false … I
will make sure that as we find out what happened you are both made aware. … We also don’t know right now if she has
suffered any injury from what happened, but we will check her
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/learndefects.doc
June 02, 2025 - Provide a clear, thorough, and objective explanation of what happened.
II. … What happened? Reconstruct the timeline and explain what happened.
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www.ahrq.gov/sites/default/files/2024-01/gallagher2-report.pdf
January 01, 2024 - Sharing
the team’s emotional situation, such as “we just feel terrible about what happened to you.” … Saying we’re sorry Expression of regret, remorse, or sympathy (“We’re sorry this happened to you”; “I … The choices were, “Volunteer that I was sorry,” “I am
sorry about what happened,” or “I am sorry you … I am very sorry that this happened.
4 1:30 min MD-2
RN-0
MD: And I want to let you know that I am … ...it's sort of
a system error, but we both feel personally very sorry for what happened.
8 3:18 min
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www.ahrq.gov/hai/cusp/toolkit/learn-defects.html
December 01, 2012 - Provide a clear, thorough, and objective explanation of what happened. … Investigation process
What happened? Reconstruct the timeline and explain what happened.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - Please explain what happened, how it happened, and how
it felt to you.
PN-4. … Please explain what happened, how it happened, and how
it felt to you.
PN-5. … Please explain what
happened, how it happened, and how it felt to you.
PN-4. … Please explain what
happened, how it happened, and how it felt to you.
PN-5. … Please explain what
happened, how it happened, and how it felt to you.
PN-4.
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www.ahrq.gov/hai/cusp/modules/identify/notes.html
December 01, 2012 - What Happened?
Slide 23. Why Did It Happen?
Slide 24. … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2. … Return to Contents
Slide 22: What Happened?
Do:
Play the video. … What happened to the patient?
[ D ] Select for Text Description . … Ask:
According to the nurse, what happened?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docx
May 01, 2017 - When learning from defects, L&D unit teams identify—
What happened?
Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … What happened?
Why did it happen?
How will you reduce the risk of recurrence?
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www.ahrq.gov/hai/cusp/videos/05h-why-did-happen/index.html
June 01, 2018 - Why Did It Happen?
CUSP Toolkit
The CUSP toolkit includes training tools to make care safer by improving the foundation of how your physicians, nurses, and other clinical team members work together. These videos reinforce the material presented in each module of the CUSP toolkit.
Apply CUSP To Find Out W…
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psnet.ahrq.gov/node/33716/psn-pdf
September 01, 2011 - you wouldn't want to do
the whole aviation style, let's get the black box and find out exactly what happened … Because otherwise, you'll never really find out what happened and
any resulting root cause analysis … We know that it's very difficult to track down
what's happened if weeks to months have gone by. … and if you can identify them 6 months later, they're probably not going to remember a
lot of what happened … They just want to let somebody know that something important
happened, and if somebody in a position
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psnet.ahrq.gov/node/863766/psn-pdf
March 06, 2024 - psnet.ahrq.gov/issue/racism-and-health
https://psnet.ahrq.gov/issue/doctors-must-stop-tuning-out-black-women-it-happened-me-pregnant-ob-gyn
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www.ahrq.gov/hai/cusp/modules/identify/index.html
July 01, 2018 - Video Segments
What Happened? (43 sec.)
Why Did It Happen? (34 sec.)
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psnet.ahrq.gov/node/49624/psn-pdf
May 01, 2011 - with a patient or family when the error occurred elsewhere, and when
there is uncertainty about what happened … , in which both the
referring and accepting physicians talked together with the parents about what happened … Listen and empathize throughout
• Assess the patient's understanding of what happened
• Identify the … Explain the facts
What happened? … • Identify the adverse event early in the disclosure
• Explain what happened in a way that is easy to
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psnet.ahrq.gov/node/33710/psn-pdf
May 01, 2011 - involved in the incident who feels in some way responsible and is emotionally
traumatized by what happened … to provide clinical input at a time when the physician or nurse really needs help interpreting what
happened … I think understanding what happened and what could have
been done, or the lessons that might be learned … something of this nature,
and several of them said that the person helped them to understand what happened … Rick Kidwell, our former hospital counsel, used to advise us to tell the patient what
happened, be honest
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psnet.ahrq.gov/node/73498/psn-pdf
July 14, 2021 - //psnet.ahrq.gov/issue/drug-error-eskenazi-hospital-killed-prominent-cancer-researcher-heres-how-it-happened
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psnet.ahrq.gov/node/860386/psn-pdf
January 10, 2024 - Descriptions include knowing what has happened; learning from
the factual; learning from experience;