-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/learndefects.doc
June 02, 2025 - Provide a clear, thorough, and objective explanation of what happened.
II. … What happened? Reconstruct the timeline and explain what happened.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - Please explain what happened, how it happened, and how
it felt to you.
PN-4. … Please explain what happened, how it happened, and how
it felt to you.
PN-5. … Please explain what
happened, how it happened, and how it felt to you.
PN-4. … Please explain what
happened, how it happened, and how it felt to you.
PN-5. … Please explain what
happened, how it happened, and how it felt to you.
PN-4.
-
www.ahrq.gov/hai/cusp/modules/identify/notes.html
December 01, 2012 - What Happened?
Slide 23. Why Did It Happen?
Slide 24. … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2. … Return to Contents
Slide 22: What Happened?
Do:
Play the video. … What happened to the patient?
[ D ] Select for Text Description . … Ask:
According to the nurse, what happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docx
May 01, 2017 - When learning from defects, L&D unit teams identify—
What happened?
Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … What happened?
Why did it happen?
How will you reduce the risk of recurrence?
-
www.ahrq.gov/hai/cusp/modules/identify/index.html
July 01, 2018 - Video Segments
What Happened? (43 sec.)
Why Did It Happen? (34 sec.)
-
www.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Identifying and Ranking Defects
What Happened?
Why Did It Happen?
-
www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/exh3.html
August 01, 2022 - In your own words, please describe what happened. ___________________________ (Collect open-ended narrative
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
May 01, 2017 - When learning from defects, L&D unit teams
identify—
• What happened?
• Why did it happen? … Analyzing what happened and why it
happened helps the team understand the
contributing factors and … • What happened?
• Why did it happen?
• How will you reduce the risk of
recurrence?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - tools and
products.
7
CAHPS surveys of patient experience of
care
Standardized surveys: What happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemakingnotes.docx
June 02, 2025 - Defects identification
CUSP asks unit staff to work through a defect and ask:
· What happened? … The recovery side is completed when the event is a near-miss, that is, something that happened to stop … What happened?
· Step 1. Reconstruct the timeline to understand what happened.
· Step 2. … · What happened to the patient?
Slide 22
DO:
Play the video. … ASK:
· According to the nurse, what happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/overview-cuspmvp-facguide.docx
January 01, 2017 - So, what happened? It is not enough to simply understand what happened. … understand from the point of view of the people who were involved in the event—both staff and patients—what happened … By identifying how the defect happened, we get to the point where we can understand what system factors … contributed to defect occurrence and why it happened.
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cusp-mvp-facguide.html
February 01, 2017 - So, what happened? It is not enough to simply understand what happened. … understand from the point of view of the people who were involved in the event—both staff and patients—what happened … By identifying how the defect happened, we get to the point where we can understand what system factors … contributed to defect occurrence and why it happened.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/114-mrsa-prevention-learning-from-defects.docx
October 01, 2024 - Provide a clear, thorough, and objective explanation of what happened.
II. … What happened? In the space below, identify the MRSA infection or other event.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
June 02, 2025 - established by other
organizations
7
CAHPS Surveys
• CAHPS surveys measure experience:
► What happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/contentcalls/briefing-slides/Morning-Briefing-and-Shadowing-July-12-2011-508.ppt
January 01, 2011 - that day
Night charge nurse
Day charge nurse
Morning Briefing Process
Three simple questions
What happened … What Happened Overnight That
I Need to Know About?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/129-ss-blank-lfd.docx
April 01, 2025 - Provide a clear, thorough, and objective explanation of what happened.
II. … What Happened?
Reconstruct the timeline and explain what happened.
-
www.ahrq.gov/hai/tools/mrsa-prevention/surgery/premortem-assessment.html
April 01, 2025 - Ask your team: What could have happened? What could have gone wrong?
-
www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.docx
October 01, 2016 - Has that ever happened to you?
What happened?
How did you handle it?
-
www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.pdf
October 01, 2016 - • Has that ever happened to you?
• What happened?
• How did you handle it?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemaking.pptx
January 01, 2006 - What happened?
2. Why did it happen?
3. What will you do to reduce the risk of recurrence?
4. … What Happened?
22
Why Did It Happen?
23
What Will You Do To Reduce the Risk of Recurrence?