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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-fac-guide.html
July 01, 2023 - When learning from defects, L&D unit teams identify—
What happened?
Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … What happened?
Why did it happen?
How will you reduce the risk of recurrence?
-
www.ahrq.gov/teamstepps/instructor/essentials/coursemgmtappd.html
June 01, 2019 - Incorporate only vignettes and examples from events that actually happened. … What has happened up to this point?
What do you think about what happened?
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-fac-guide.html
July 01, 2023 - Slide 18: Debriefing: Describe What Happened
Say:
The next step in the debrief process is to describe … what happened. … Slide 19: Debriefing: Describe What Happened
Say:
It is important for the facilitator to empathize … In discussing why things happened in the scenario as they did, the team should focus on critical aspects … They can explain how and why certain outcomes may have happened "Was the decision made right (correctly
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www.ahrq.gov/hai/cusp/modules/identify/index.html
July 01, 2018 - Video Segments
What Happened? (43 sec.)
Why Did It Happen? (34 sec.)
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-icu-notes.docx
April 01, 2022 - It requires ground truth of what actually happened and not presumptions about what might have happened … Remember to ask these four basic questions when considering a defect:
· What happened? … guide through the initial investigation for a defects analysis where the primary goal is to learn what happened … If your team created a process map, fishbone chart, or a drawing to illustrate what happened, use it … to map out what happened and include the "why" under each defect.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/simslides-update-62819.ppt
January 30, 2006 - 05.2 Page *
Page *
Simulation
Outcomes tend to be more quantifiable and answer the question “What happened … Sometimes referred to as measures of performance (MOPs)
Explain how and why certain outcomes may have happened … 05.2 Page *
Page *
Simulation
Phase 3
Debriefing
Introduce the debrief process
Describe what happened … learned
TEAMSTEPPS 05.2
Mod 1 05.2 Page *
Page *
Simulation
Description Phase
Recap of what happened … 05.2
Mod 1 05.2 Page *
Page *
Simulation
Analysis Phase
A systematic investigation of why things happened
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 25, 2014 - (past 12 months)
Positive experiences: 1 Question with
narrative guide (what happened, how did it … (past 12 months)
Positive experiences: 1 Question with narrative guide
(what happened, how did it happen
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - ■ Information is glossed over; minimal information is provided about what happened. … We will be looking into
all of our documentation from this care to determine exactly what happened so … We need to carefully
look at each step to see what happened exactly, so I do not want to give you false … I
will make sure that as we find out what happened you are both made aware. … We also don’t know right now if she has
suffered any injury from what happened, but we will check her
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www.ahrq.gov/teamstepps/simulation/traininggd1.html
July 01, 2016 - They are the results of an individual's or team's performance and answer the questions “What happened … four steps, which you will cover in depth: (1) Introducing the debrief process, (2) Describing what happened … To describe what happened during the simulation, you can show a videotape, provide a description, or … Explain that this phase entails a systematic investigation of why things happened in the scenario. … Push the team to go beyond just describing what happened.
-
www.ahrq.gov/hai/cusp/toolkit/learn-defects.html
December 01, 2012 - Provide a clear, thorough, and objective explanation of what happened. … Investigation process
What happened? Reconstruct the timeline and explain what happened.
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www.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 -
Decide What to Measure
Outcomes tend to be more quantifiable and answer the question "What happened … Explain how and why certain outcomes may have happened ("Was the decision made right?" … Describe what happened.
Conduct an analysis of performance.
Identify lessons learned. … Return to Top
Description Phase
Recap of what happened in the scenario
Team members … Return to Top
Analysis Phase
A systematic investigation of why things happened in the
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/exh3.html
August 01, 2022 - In your own words, please describe what happened. ___________________________ (Collect open-ended narrative
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www.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Identifying and Ranking Defects
What Happened?
Why Did It Happen?
-
www.ahrq.gov/sites/default/files/2024-01/gallagher2-report.pdf
January 01, 2024 - another, address issues of
blame and responsibility, reconcile conflicting perspectives about what happened … Sharing
the team’s emotional situation, such as “we just feel terrible about what happened to you.” … Saying we’re sorry Expression of regret, remorse, or sympathy (“We’re sorry this happened to you”; “I … The choices were, “Volunteer that I was sorry,” “I am
sorry about what happened,” or “I am sorry you … ...it's sort of
a system error, but we both feel personally very sorry for what happened.
8 3:18 min
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www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/understand-sci-fac-guide.html
May 01, 2017 - When learning from defects, L&D unit teams identify—
What happened?
Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … What happened?
Why did it happen?
How will you reduce the risk of recurrence?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docx
May 01, 2017 - When learning from defects, L&D unit teams identify—
What happened?
Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … What happened?
Why did it happen?
How will you reduce the risk of recurrence?
-
www.ahrq.gov/hai/cusp/modules/identify/notes.html
December 01, 2012 - What Happened?
Slide 23. Why Did It Happen?
Slide 24. … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2. … Return to Contents
Slide 22: What Happened?
Do:
Play the video. … What happened to the patient?
[ D ] Select for Text Description . … Ask:
According to the nurse, what happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - Please explain what happened, how it happened, and how
it felt to you.
PN-4. … Please explain what happened, how it happened, and how
it felt to you.
PN-5. … Please explain what
happened, how it happened, and how it felt to you.
PN-4. … Please explain what
happened, how it happened, and how it felt to you.
PN-5. … Please explain what
happened, how it happened, and how it felt to you.
PN-4.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
May 23, 2022 - tools and
products.
7
CAHPS surveys of patient experience of
care
Standardized surveys: What happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/learndefects.doc
August 08, 2012 - Provide a clear, thorough, and objective explanation of what happened.
II. … What happened? Reconstruct the timeline and explain what happened.