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  1. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/partner-care.html
    July 01, 2023 - Be a Partner in Your Care AHRQ Safety Program for Perinatal Care We Work as a Team To Make Sure You Get the Best Care Your health care team includes you, doctors, nurses, other clinical staff, and hospital staff. If you like, the team can also include your family or friends. At [ insert hospit…
  2. www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
    July 01, 2023 - Tool: DESC The DESC script is a constructive approach to managing and resolving conflict. While used to address both informational and interpersonal conflict, it is most effective with the latter. It is especially appropriate for major conflicts such as hostile or harassing behaviors that are putting the well-b…
  3. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Infographic.pdf
    January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Infographic Summary Findings From the 2023 Nursing Home Survey Database 62 participating nursing homes 3,224 nursing home staff respondents Average Response Rate by Survey Administration Mode Paper 52% Web 45%…
  4. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti-rev091721.pdf
    January 01, 2019 - Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report Part I 2019 User Database Report Community Pharmacy Survey on Patient Safety Culture The authors of this report are responsible for its content. Statements in the report should not be construed as endorsement by the Agency for Health…
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/actionplan-trip-slides.pptx
    January 01, 2017 - What happened? What did you learn? What are your next steps?
  6. www.ahrq.gov/hai/cauti-tools/archived-webinars/infectious-complications-transcript.html
    November 01, 2015 - Infectious Complications Related to the Catheter Other than CAUTI (September 9, 2014) Webinar Transcript American Hospital Association – Chicago September National Content Call September 9, 2014 11:00 AM CT Operator: This is a recording for the Kathy Drury Teleconference with American Hospital Associ…
  7. Rafael Borja (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/infectious-complications-transcript.doc
    September 09, 2014 - Rafael Borja American Hospital Association – Chicago September National Content Call September 9, 2014 11:00 AM CT Operator: This is a recording for the Kathy Drury Teleconference with American Hospital Association Chicago, Tuesday, September 9, 2014 scheduled for 11:00 a.m. Central Time. Ladies and gentlemen, than…
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/huddle_message_master.pdf
    June 02, 2025 - Huddle Messages - Weeks 1-10 Huddle Messages – Weeks 1 - 10 • • • • SCHEDULE TOUCH POINT SERVICE EXPECTATION HUDDLE MESSAGE Week One Phone Interactions Always answer phones using the 4 part greeting: Greeting Name and Title Department What can I do for you? Discuss why a four part greeting would be import…
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    June 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 1) Be a Partner in Your Care Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy 2: Communicating to Improve Quality (Tool 1) Guide to Patient and Family Engagement :: 1 Guide to Patient and Family Engagement We w…
  10. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-5-whys.pdf
    June 02, 2025 - Job Aid: 5 Whys and Fishbone Diagrams Primary Care Practice Facilitator Training Series 1 Job Aid: 5 Whys and Fishbone Diagrams Overview The 5 Whys and fishbone diagrams help practices identify obstacles to good performance and what causes them. They can also be used to identify the factors contribut…
  11. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_Final.docx
    October 01, 2016 - Tool 2. Talking With Residents’ Family Members These talking points are presented in Q&A format to encourage an open and respectful dialogue between nurses or prescribing clinicians and residents’ family members about antibiotics and the risks involved with taking antibiotics. The talking points are designed to: (1) ed…
  12. www.ahrq.gov/hai/tools/mvp/modules/vae/surveillance-fac-guide.html
    February 01, 2017 - Ventilator-Associated Event Surveillance: Facilitator Guide AHRQ Safety Program for Mechanically Ventilated Patients Slide 1: Ventilator-Associated Event Surveillance Say: This module will focus on ventilator-associated event surveillance and how it can be used in your unit. Slide 2: Learning Objectiv…
  13. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english-2.0.docx
    June 05, 2025 - SOPS Nursing Home Survey Version 2.0 SOPS® Nursing Home Survey Version: 2.0 Language: English For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a web-based survey, and preparing and analyzing data, and producing report…
  14. www.ahrq.gov/hai/tools/surgery/modules/implementation/opt-briefings-fac-notes.html
    December 01, 2017 - Optimize Briefings and Debriefings: Facilitator Notes AHRQ Safety Program for Surgery Slide 1: Optimize Briefings and Debriefings Say: This module is the first of two parts discussing briefings and debriefings. Teamwork and culture improvement are a big part of this project. Evidence supports that addre…
  15. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-II.pdf
    January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2023 User Database Report Part II Surveys on Patient Safety Culture® (SOPS®) Ambulatory Surgery Center Survey: 2023 User Database Report Part II: Appendix A - Results by Facility Characteristics Appendix B - Results by Respondent Charact…
  16. www.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
    March 01, 2023 - AHRQ Views: Blog posts from AHRQ leaders We Must Not Underestimate the Impacts of Gun Violence on Healthcare Workers DEC 5 2022 By Robert Otto Valdez, Ph.D., M.H.S.A. R. Valdez, Ph.D., M.H.S.A. The recent shootings in a Colorado nightclub and a Virginia store are …
  17. www.ahrq.gov/hai/tools/surgery/guide-surg-comp.html
    December 01, 2017 - Supplemental Tools Surgical Care Audit Tools Surgical Site Infection Investigation Tool ( Word , 1.8 MB) This tool will help your safety program team understand lapses in infection prevention processes that may have contributed to the surgical site infection case. It can help your team identify practice …
  18. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.docx
    June 02, 2025 - The conversation that happened on my unit regarding this issue was very eye opening.
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt-component-kit.docx
    May 01, 2017 - Module 5: Component Kit Visual Management Board Component Kit Contents 1. Why Have a Visual Management Board? 2 2. Tips for Using a Visual Management Board 2 3. Plan-Do-Study-Act “Ramp”: Learn To Use a Visual Management Board 2 4. Visual Management Board Example: Elements You Can Use (Figure 1) 4 5. Connections to …
  20. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/communication-slides.pptx
    November 01, 2019 - Acute Care Improving Communication and Teamwork Around Antibiotic Prescribing Improving Communication and Teamwork Around Antibiotic Decision Making     Acute Care AHRQ Safety Program for Improving Antibiotic Use AHRQ Pub. No. 17(20)-0028-EF November 2019 Communication and Teamwork AHRQ Safety Program for Impro…

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