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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/resources/infotranshsops.pdf
September 01, 2009 - Hospital Survey on Patient Safety Culture: Background and Information for Translators
Agency for Healthcare Research and Quality (AHRQ)
Hospital Survey on Patient Safety Culture
Background and Information for Translators
September 2009
Purpose and Use of This Document
In this document, w…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/antibiotic-patient-safety-facilitator-guide.docx
June 01, 2021 - As a group, when a problem related to antibiotic prescribing occurs, ask—
What happened? … That is what happened for this resident.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/102-how-to-integrate-cusp-approach-periop.pptx
April 01, 2025 - improvement efforts
Select a specific defect and use Learning From Defects (LFD) Tool to explore:
What happened
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www.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
September 01, 2016 - getting high quality and patient-centered health care is to hear from the patients themselves about what happened
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/sops-hsops-2-translation-guidelines.pdf
August 01, 2023 - Background and Information for Translators of the AHRQ Hospital Survey on Pateint Safety Culture Version 2.0
Agency for Healthcare Research and Quality (AHRQ)
Surveys on Patient Safety Culture™ (SOPS®)
Hospital Survey Version 2.0
Background and Information for Translators
August 2023
Purpose and Use of This…
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www.ahrq.gov/ncepcr/tools/pcmh/implement/section-6.html
September 01, 2021 - Detecting Meaningful Effects
Appendix B: Using a Comparison Group to Account for What Would Have Happened
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www.ahrq.gov/sites/default/files/2024-07/gallagher4-report.pdf
January 01, 2024 - Patients wanted disclosure of all harmful errors and sought information about
what happened, why the … error happened, how the error’s consequences will be
mitigated, and how recurrences will be prevented … two cases of harmful errors by 1) discussing the event, responsibility, and blame; why
the error happened
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/mosurvey-form.doc
June 09, 2016 - Proposed Order of Sections in Survey
SOPSTM Medical Office Survey
Version: 1.0
Language: English
Note
· For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a Web-based survey, and preparing and analyzing data, and pro…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/MO-Survey-English-2021.docx
January 01, 2021 - SOPS® Medical Office Survey
Version: 1.0
Language: English
· For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a web-based survey, and preparing and analyzing data, and producing reports, please read the .
· For t…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english-2023.docx
January 01, 2023 - SOPS Medical Office Survey
SOPS® Medical Office Survey
Version: 1.0
Language: English
· For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a web-based survey, and preparing and analyzing data, and producing reports…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items
SOPSTM Hospital Survey
Items and Composite Measures
Version: 2.0
Language: English
Notes
• For more information on getting started, selecting a sample, determining data collection
methods, establishing data collection procedures, co…
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www.ahrq.gov/ncepcr/tools/self-mgmt/what-script.html
February 01, 2016 - What is Self-Management Support? (Video Transcript)
Self-Management Support
For me self management support is helping the patient to play an active role in their healthcare and to become a partner with the nurse and physician team instead of the recipient of care.
Hello Ms. Mason. How are you doing today? W…
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules.html
August 01, 2022 - Communication and Optimal Resolution (CANDOR) Toolkit
What is the Communication and Optimal Resolution Process?
The Communication and Optimal Resolution (CANDOR) process is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpecte…
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www.ahrq.gov/ncepcr/tools/pcmh/implement/section-4.html
September 01, 2021 - Detecting Meaningful Effects
Appendix B: Using a Comparison Group to Account for What Would Have Happened … You should, therefore, consider what would have happened to the way intervention practices delivered
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/170-cusp-science-safety-notes.docx
October 01, 2024 - In many cases, the defect would have happened eventually, regardless of the individual provider—and not
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www.ahrq.gov/hai/cusp/toolkit/content-calls/how-to-spread.html
April 01, 2013 - One of our teams in a previous project reported to me that they just happened to notice one day that … sort of offer my point of view on this at this meeting when I can’t be there or at least tell me what happened … So get a buzz going where people are sharing what happened in the meeting with those people who couldn
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-education-presentation-tool-3a.pdf
January 01, 2019 - What happened?
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/chapter4.html
August 01, 2022 - What happened?
Was the problem reported? To whom? … What happened when the problem was reported?
What caused the patient safety event to happen? … safety event occurred; what contributed to the event; whether or to whom an event was reported; what happened
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www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cuspmvp-slides.html
February 01, 2017 - Slide 9: Steps of CUSP
Learn from defects:
What happened?
Why did it happen?
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www.ahrq.gov/talkingquality/plan/environment.html
June 01, 2016 - What happened to it?