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Total Results: 1,482 records

Showing results for "happened".

21. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    June 02, 2025 - Please explain what happened, how it happened, and how it felt to you. 4. … Please explain what happened, how it happened, and how it felt to you. 5.

22. Learning From Defects Through Sensemaking: Slide Presentation | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/surgery/modules/implementation/learn-from-defects-slides.html
    December 01, 2017 - Slide 12: What Happened? Select a defect to explore. … Slide 13: What Happened? Image: Questions to ask to learn what happened. … What happened that had a good outcome? What happened that had a bad outcome? … Slide 14: What Happened? Reconstruct the timeline and explain what happened. … What happened next?

23. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    June 02, 2025 - Standard PG Survey ADDITIONAL COMMENTS ABOUT THIS VISIT Now that we have asked you to tell us about what happened … Please explain what happened, how it happened and how it felt to you. … Please explain what happened, how it happened and how it felt to you.

24. Learn From Defects Tool (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/tools/applying-cusp/learn_from_defects.docx
    December 01, 2017 - What happened? Provide a clear, thorough, and objective explanation of what happened. II. … What happened? Reconstruct the timeline and explain what happened. … What happened? Provide a clear, thorough, and objective explanation of what happened. II. … What happened? Reconstruct the timeline and explain what happened. … What happened? Provide a clear, thorough, and objective explanation of what happened. II.

25. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0/3.1: Narrative Comments | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-child.html
    August 01, 2021 - Please explain what happened, how it happened, and how it felt to you. … If so, please explain what happened, how it happened, and how it felt to you.

26. Mod5-Disclosure-Checklist (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

27. Assessing TAKEheart | Agency for Healthcare Research and Quality
    www.ahrq.gov/takeheart/assessing/index.html
    August 01, 2023 - Our PowerPoint Presentation explores what we planned from this project, what happened, and what we learned …  Executive Summary Hybrid Workgroup Evaluation Presentation on TAKEheart: What We Planned, What Happened

28. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
    June 02, 2025 - Please explain what happened, how it happened, and how it felt to you. 4. … Please explain what happened, how it happened, and how it felt to you. 5.

29. Learn From Defects in Care of Mechanically Ventilated Patients: Slide Presentation | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-slides.html
    February 01, 2017 - Image: Semi-circle shows the four questions that comprise the learning from defects process: What happened … Slide 12: What Happened? Select a defect to learn from. … Slide 13: What Happened? Image: Chart depicting questions to ask to determine What Happened? … Slide 14: What Happened? Reconstruct the timeline and explain what happened. … Refer back to any drawings your team used to illustrate what happened.

30. Presentation: Program Overview
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/learn-from-defects-slides.pptx
    January 01, 2017 - staff Learn From Defects ‹#› AHRQ Safety Program for Mechanically Ventilated Patients 11 What Happened … Learn From Defects ‹#› AHRQ Safety Program for Mechanically Ventilated Patients 13 What Happened … What happened that had a good outcome? … Reconstruct the timeline and explain what happened Consider recreating to make defect real Visualization … ” of a defect—including the values, attitudes, and beliefs—in order to create a lasting change What Happened

31. Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
    June 02, 2025 - Patient experience refers to what happened in a health care setting. … Patient Satisfaction Experience • Whether something happened, or how often it happened • Frequency

32. Learn From Defects Tool Worksheet: Catheter-Associated Urinary Tract Infection (CAUTI) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cauti-learning-from-defects-revised.pdf
    April 01, 2022 - This worksheet will help your team learn what happened, identify the factors that may have contributed … _______________________ Medical Record Number: ____________ Date of Birth: _______________ What Happened … The following questions will ask more details about what happened with the patient with documented … Summarize what happened to cause the defect by answering the following questions.

33. Communication Assessment Guide: Appendix 2 | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/ap2.html
    August 01, 2022 - Most of the content in conventional messages consists of a description of what happened and what the … Information is glossed over; minimal information is provided about what happened. … We will be looking into all of our documentation from this care to determine exactly what happened so … I will make sure that as we find out what happened you are both made aware. … We also don't know right now if she has suffered any injury from what happened, but we will check her

34. Coaching Clinical Teams Module | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-slides.html
    May 01, 2017 - Displays genuine curiosity and interest in what happened. … Can you help me understand what happened?" … Can you help me understand what happened?" … I am curious, what do you think happened?" … What happened during the case?

35. PowerPoint Presentation: Learn From Defects Through Sensemaking
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects.pptx
    December 01, 2017 - What happened that prevented the defect? What happened that resulted in the defect? … What happened that had a bad outcome? What Happened? … Explain what happened. Make it visual. … Have participants explain what happened and why it happened. … Review what happened, why it happened, and what interventions were put in place.

36. Learn From Defects in Care of Mechanically Ventilated Patients: Facilitator Guide | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-fac-guide.html
    February 01, 2017 - Slide 12: What Happened? Say: Select a defect to explore. … Explore both the reasoning and the emotions behind what happened. … Slide 13: What Happened? … Say: Next, move on to why the defect happened. … If your team created a process map or a drawing to illustrate what happened, use it to map out what happened

37. Learning From Defects Through Sensemaking: Facilitator Notes | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/surgery/modules/implementation/learn-from-defects-fac-notes.html
    December 01, 2017 - What happened that prevented the defect? What happened that resulted in the defect? … Slide 14: What Happened? … Explain what happened. Make it visual. … Have participants explain what happened and why it happened. … Review what happened, why it happened, and what interventions were put in place.

38. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
    January 01, 2023 - Please explain what happened, how it happened, and how it felt. 2. … Please explain what happened, how it happened, and how it felt. 3.

39. Plan-Do-Study-Act Worksheet (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/pdsa-worksheet.pdf
    June 02, 2025 - Today’s Date: ________________________ DO What actually happened? … When: Team: Patients: Who will collect the evaluation data: Todays Date_2: What actually happened

40. Improving Communication and Teamwork in the Surgical Environment
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-slideset.pptx
    May 01, 2017 - “I am curious, what do you think happened?” “How did that make you feel?” … Can you help me understand what happened?” … Can you help me understand what happened?” … I am curious, what do you think happened?” … What happened during the case?