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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/162-example-completed-learning-defects-tool.docx
October 01, 2024 - Provide a clear, thorough, and objective explanation of what happened.
II. … What happened? In the space below, identify the MRSA infection or other event.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
March 01, 2022 - We are still trying to
make sense of everything that happened…
Slide 5
Background – Joe Kane … This had happened a few
times before as well and usually he would go to see Dr. … he had
missed a few dialysis appointments,
which resulted in the excess fluid, and
that this had happened … that he had missed a few dialysis
appointments, which resulted in the excess fluid, and that this had happened
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dx-journey-presenter-notes.pdf
March 01, 2022 - We are still trying to
make sense of everything that happened…
Slide 5
Background – Joe Kane … This had happened a few
times before as well and usually he would go to see Dr. … he had
missed a few dialysis appointments,
which resulted in the excess fluid, and
that this had happened … that he had missed a few dialysis
appointments, which resulted in the excess fluid, and that this had happened
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-culture-survey-brazil-summary.html
August 01, 2024 - and the second related to whether the office was informed when a missed, wrong, or delayed diagnosis happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/recognizing-success-transcript.docx
May 01, 2017 - use the checklist and ask about it, we decided to put up a bulletin board in the break room, which happened
-
www.ahrq.gov/hai/cusp/modules/understand/science-safety-notes.html
July 01, 2018 - When learning from defects, unit teams identify:
What happened?
Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … What happened?
Why did it happen?
How will you reduce the risk of recurrence?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_facguide.pdf
May 01, 2017 - SAY:
The debrief process usually involves four
steps: introducing the process, describing
what happened … Program
of In Situ Simulations 11
SAY:
The next step in the debrief process is to
describe what happened … In discussing why things happened in the
scenario as they did, the team should focus on
critical aspects … They can explain how and why
certain outcomes may have happened
“Was the decision made right (correctly
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Borowitz_4.pdf
January 22, 2008 - the patients on the wards
during the night shift meet with other members of the team to review what happened … Resident physicians indicated that something happened while they were on call for which they
were not … baseline assessment, the
residents indicated that in 40 of the 49 (82 percent) instances that something happened … During
the baseline assessment and after the intervention, sign-outs for nights when something happened … on nearly one-third of the nights they were on call, resident
physicians indicated that something happened
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - "It's the doctor's fault and I can't believe that happened."
"I'm sorry that happened.
-
www.ahrq.gov/talkingquality/translate/scores/scoring.html
June 01, 2016 - Do you want to tell people how often this event happened or how often it did not happen?
-
www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - their safety concerns did so through a sequence of open-ended questions 18 :
Please tell us what happened … Considering only respondents for whom the diagnostic problem happened 3 or more years in the past, 28 … clinicians, scaffolding questions asked about these encounters and encouraged respondents to “explain what happened … , how it happened, and how it felt to you.”
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - their safety concerns did so through a sequence of open-ended questions 18 :
Please tell us what happened … Considering only respondents for whom the diagnostic problem happened 3 or more years in the past, 28 … clinicians, scaffolding questions asked about these encounters and encouraged respondents to “explain what happened … , how it happened, and how it felt to you.”
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - Providers communicate
the facts of what happened and assure
the patient and family that they will
receive … A hospital committed to
transparency offers an apology that the
incident happened. … communicated to the patient and family:
• An apology for any unreasonable care
• An explanation of what happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation.pptx
May 01, 2017 - response.
17
AHRQ Safety Program for Perinatal Care
In Situ Simulations
17
Debriefing: Describe What Happened … 18
AHRQ Safety Program for Perinatal Care
In Situ Simulations
18
Debriefing: Describe What Happened … What To Measure1
Processes (Measures of Performance)
Explain how and why certain outcomes may have happened
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/guide.html
March 01, 2017 - Ask staff about the best way to transparently inform the resident's family about what happened.
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod3sess3.html
October 01, 2014 - Most of the falls have happened at night after his private duty caregiver has gone home. … But even if you think a mistake may have happened, you must report the change.
-
www.ahrq.gov/ncepcr/tools/pcmh/implement/appendix-a.html
September 01, 2021 - Detecting Meaningful Effects
Appendix B: Using a Comparison Group to Account for What Would Have Happened
-
www.ahrq.gov/ncepcr/tools/pcmh/implement/section-2.html
September 01, 2021 - Detecting Meaningful Effects
Appendix B: Using a Comparison Group to Account for What Would Have Happened
-
www.ahrq.gov/talkingquality/resources/design/testing.html
September 01, 2019 - Then ask them how they happened to choose those particular ones; sometimes people get the "right" answer
-
www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
August 01, 2022 - To strengthen system accountability, we want to learn what happened, why it happened, what normally happens