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www.ahrq.gov/news/newsroom/case-studies/coe0805.html
October 01, 2014 - "I don't think this would have happened without the AHRQ report.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/110-ss-lfd-sample.docx
April 01, 2025 - Provide a clear, thorough, and objective explanation of what happened.
II. … What Happened?
Reconstruct the timeline and explain what happened.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - Because before understanding what has actually happened to a patient we need to know what it is that … We probe, please explain what happened, how it happened and how it felt to you in order to get that complete … And again please
explain what happened, how it happened and how it felt to you. … Is this something that happened once or is this
something that happens to you often? … And how did what happened get brought about?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/impact-ks-success-story.pdf
April 01, 2015 - “We were motivated by collaborations that had happened between the University of New Mexico and
New … cooperative extension folks at Kansas State to develop collaborations, which is
not something that had happened
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/088-or-traffic.pptx
April 01, 2025 - Prevention | Surgical Services
OR Traffic
12
Case Example: Using the Learning From Defects Tool
What happened … Services
AHRQ Safety Program for MRSA Prevention | Surgical Services
OR Traffic
Case Example: What Happened
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-slides.html
July 01, 2023 - Slide 18: Debriefing: Describe What Happened
First, each participant states their name, role, and … Slide 19: Debriefing: Describe What Happened
It is important for the participants to realize it … Measure 1
Processes (Measures of Performance):
Explain how and why certain outcomes may have happened
-
www.ahrq.gov/ncepcr/tools/pf-handbook/mod4-appendix.html
March 01, 2022 - carried out
Measures to determine if prediction succeeds
Do Describe what actually happened
-
www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-last10-patients-audit.pdf
May 18, 2021 - ago, care may not reflect current processes, and clinicians and staff may not be able
to recall what happened
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
January 31, 2022 - Patient experience refers to what happened in a health care setting.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/understand/scisafetynotes.docx
September 04, 2012 - When learning from defects, unit teams identify:
· What happened?
· Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … SAY:
Apply these four Learning From Defects questions to this example.
· What happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.pdf
May 01, 2017 - Defects identification
CUSP asks L&D unit staff to work through a
defect and ask—
• What happened … The recovery side is
completed when the event is a near miss, that
is, something that happened to stop … What happened?
• Step 1. Reconstruct the timeline to
understand what happened.
• Step 2.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/difficult-conversations-transcript.pdf
April 01, 2022 - needs to be experts on this because they're the ones
that can see where the conversations should have happened … Maybe there's improvement in how it
happened, but the essence of the conversation was important.
-
www.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/incident-reports.html
January 01, 2013 - witnessed
Make a clear distinction between what was seen or heard and the patient's account of what happened
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess1.html
October 01, 2014 - staff—benefits from an environment that supports discussion and learning from unwanted events that happened … or nearly happened.
-
www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
May 01, 2017 - Providers communicate the facts of what happened and assure the patient and family that they will receive … A hospital committed to transparency offers an apology that the incident happened. … An explanation of what happened.
A meaningful discussion of projected outcomes.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Providers communicate the facts of what happened and assure the patient and family that they will receive … A hospital committed to transparency offers an apology that the incident happened. … communicated to the patient and family:
An apology for any unreasonable care
An explanation of what happened
-
www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-psychological-safety-3.html
September 01, 2023 - The conclusion that an error happened at all might depend on the reviewer’s perspective; in fact, consensus
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-psychological-safety-3.html
September 01, 2023 - The conclusion that an error happened at all might depend on the reviewer’s perspective; in fact, consensus
-
www.ahrq.gov/ncepcr/tools/pcmh/implement/appendix-c.html
September 01, 2021 - Detecting Meaningful Effects
Appendix B: Using a Comparison Group to Account for What Would Have Happened
-
www.ahrq.gov/news/newsroom/case-studies/202104.html
October 01, 2021 - adverse event, and officials estimate 85 patients were spared the additional harm of not knowing what happened