-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.pdf
May 01, 2017 - Defects identification
CUSP asks L&D unit staff to work through a
defect and ask—
• What happened … The recovery side is
completed when the event is a near miss, that
is, something that happened to stop … What happened?
• Step 1. Reconstruct the timeline to
understand what happened.
• Step 2.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-slides.html
July 01, 2023 - Slide 18: Debriefing: Describe What Happened
First, each participant states their name, role, and … Slide 19: Debriefing: Describe What Happened
It is important for the participants to realize it … Measure 1
Processes (Measures of Performance):
Explain how and why certain outcomes may have happened
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/088-or-traffic.pptx
April 01, 2025 - Prevention | Surgical Services
OR Traffic
12
Case Example: Using the Learning From Defects Tool
What happened … Services
AHRQ Safety Program for MRSA Prevention | Surgical Services
OR Traffic
Case Example: What Happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/impact-ks-success-story.pdf
April 01, 2015 - “We were motivated by collaborations that had happened between the University of New Mexico and
New … cooperative extension folks at Kansas State to develop collaborations, which is
not something that had happened
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
June 02, 2025 - Patient experience refers to what happened in a health care setting.
-
www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-last10-patients-audit.pdf
June 02, 2025 - ago, care may not reflect current processes, and clinicians and staff may not be able
to recall what happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Providers communicate the facts of what happened and assure the patient and family that they will receive … A hospital committed to transparency offers an apology that the incident happened. … communicated to the patient and family:
An apology for any unreasonable care
An explanation of what happened
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/difficult-conversations-transcript.pdf
April 01, 2022 - needs to be experts on this because they're the ones
that can see where the conversations should have happened … Maybe there's improvement in how it
happened, but the essence of the conversation was important.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP_Patient_Family_Engagement_Facilitator_Notes.docx
June 02, 2025 - critical, feedback, and focus on how to prevent a problem from reoccurring rather than focusing on what happened … Providers communicate the facts of what happened and assure the patient and family that they will receive … communicated to the patient and family:
· An apology for any unreasonable care
· An explanation of what happened … A hospital committed to transparency offers an apology that the incident happened.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/hotline/healthcare-safety-hotline-appendixc.pdf
July 01, 2015 - What happened? … Where do you believe it happened?
2.1c. When did it happen?
2.1d. … Why do you think this happened?
2.2 What is the name of the patient? … What happened? … Where do you believe it happened?
2.1c. When did it happen?
2.1d.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_facguide.docx
May 01, 2017 - 16
SAY:
The debrief process usually involves four steps: introducing the process, describing what happened … Slide 17
SAY:
The next step in the debrief process is to describe what happened. … In discussing why things happened in the scenario as they did, the team should focus on critical aspects … They can explain how and why certain outcomes may have happened “Was the decision made right (correctly
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/end-of-life/end-of-life-care-survey-english.pdf
December 03, 2024 - Please explain what happened, where it happened,
and how it felt to you and/or your family member.
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess1.html
October 01, 2014 - staff—benefits from an environment that supports discussion and learning from unwanted events that happened … or nearly happened.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/changing-system-facilitator-guide.docx
June 01, 2021 - A simple way to put this approach into action is by asking four questions:
· What happened? … Slide 12
What Happened?
SAY:
Let’s first consider what happened to our resident.
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-psychological-safety-3.html
September 01, 2023 - The conclusion that an error happened at all might depend on the reviewer’s perspective; in fact, consensus
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dx-journey-presenter-notes.pdf
June 02, 2025 - We are still trying to
make sense of everything that happened…
Slide 5
Background – Joe Kane … This had happened a few
times before as well and usually he would go to see Dr. … he had
missed a few dialysis appointments,
which resulted in the excess fluid, and
that this had happened … that he had missed a few dialysis
appointments, which resulted in the excess fluid, and that this had happened
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dx-journey-mr-kane.pptx
June 02, 2025 - We are still trying to make sense of everything that happened…
4
Slide
Background – Joe Kane
49-year-old … This had happened a few times before as well and usually he would go to see Dr. … that he had missed a few dialysis appointments, which resulted in the excess fluid, and that this had happened … that he had missed a few dialysis appointments, which resulted in the excess fluid, and that this had happened
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
January 01, 2014 - patient
reports
Whether something
that should happen
actually did happen,
and how often it
happened
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/using-checklists/checklistandauditslides.pptx
September 03, 2014 - When learning from defects, teams identify:
What happened?
Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2. … What happened?
2. Why did it happen?
3. What will you do to reduce the risk of recurrence?
4.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-icu-slides.pptx
April 01, 2022 - Defects13
1
2
3
4
AHRQ Safety Program for ICUs: Preventing CLABSI and CAUTI
Applying CUSP ׀ 13
What happened … AHRQ Safety Program for ICUs: Preventing CLABSI and CAUTI
Applying CUSP ׀ 14
Understand Why Defect Happened