-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-antibiotics.pdf
June 01, 2021 - June 2021
Talking With Residents and Family Members
About Antibiotics
The last time this happened
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-fac-guide.html
July 01, 2023 - Defects identification
CUSP asks L&D unit staff to work through a defect and ask—
What happened? … The recovery side is completed when the event is a near miss, that is, something that happened to stop … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/089-or-traffic-fg.docx
April 01, 2025 - This included looking at what happened and why, how to reduce the likelihood of this happening again, … Slide 13
Case Example: What Happened?
SAY:
So, what happened?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/morningbriefing.doc
June 02, 2025 - What happened overnight that I need to know about?
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-slides.html
July 01, 2023 - The discovery event addresses what happened. … Arrows pointing downward lead from one question to the next:
Question 1: What happened?
-
www.ahrq.gov/hai/tools/mrsa-prevention/surgery/learning-from-defects.html
April 01, 2025 - There are four key questions in the CUSP Learning From Defects process: What happened?
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www.ahrq.gov/hai/cusp/modules/identify/alt-text.html
March 01, 2013 - The discovery event addresses what happened. … Tools to Learn From Defects
Slide 21
Learning From Defects: Four Questions
What happened … Slide 22
What Happened?
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-members-UTI.pdf
June 01, 2021 - Last time this
happened, the
doctor prescribed
an antibiotic and
he felt better.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-RTI.pdf
June 01, 2021 - Last time this
happened, the
doctor prescribed
an antibiotic and
she got better.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/understand/scisafetynotes.docx
June 02, 2025 - When learning from defects, unit teams identify:
· What happened?
· Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … SAY:
Apply these four Learning From Defects questions to this example.
· What happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/091-decolonization-implementation-fg.docx
April 01, 2025 - This tool asks four important questions: what happened, why did it happen, how to reduce the likelihood … To determine what happened, the CUSP team reviewed data from the EHR and found that documentation on … Further investigating more about why this happened, the team realized that in the follow up call 2 weeks … In determining what happened, the CUSP team reviewed their audits over the last few months and found
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - Defects identification
CUSP asks L&D unit staff to work through a defect and ask—
What happened? … The recovery side is completed when the event is a near miss, that is, something that happened to stop … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Providers communicate the facts of what happened and assure the patient and family that they will receive … A hospital committed to transparency offers an apology that the incident happened. … An explanation of what happened.
A meaningful discussion of projected outcomes.
-
www.ahrq.gov/ncepcr/research-transform-primary-care/transform/impactgrants/impact-ks-success-story.html
April 01, 2015 - “We were motivated by collaborations that had happened between the University of New Mexico and New Mexico … cooperative extension folks at Kansas State to develop collaborations, which is not something that had happened
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
June 01, 2021 - She is not acting like herself
today, and the last time this happened, someone told you she had a UTI
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module6/module6-care-for-caregiver.pptx
May 01, 2011 - I started to doubt myself… I thought maybe if I’d have done something another way, it wouldn’t have happened … anonymous second-victim: “Every single day for months, I’d walk in and think, ‘Everyone knows what happened … Develop understanding of what happened.
Support individual(s) involved in event. … High-acuity areas have little time to integrate what has happened.
Intense fear of the unknown. … Having time to integrate what has happened, especially in high-acuity areas such as emergency departments
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - Because before understanding what has actually happened to a patient we need to know what it is that … We probe, please explain what happened, how it happened and how it felt to you in order to get that complete … And again please
explain what happened, how it happened and how it felt to you. … Is this something that happened once or is this
something that happens to you often? … And how did what happened get brought about?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/110-ss-lfd-sample.docx
April 01, 2025 - Provide a clear, thorough, and objective explanation of what happened.
II. … What Happened?
Reconstruct the timeline and explain what happened.
-
www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/learning-from-defects.html
October 01, 2024 - There are four key questions in the CUSP Learning From Defects process: What happened?
-
www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
December 01, 2012 - Briefing process
What happened overnight that I need to know about?