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  1. www.ahrq.gov/hai/cusp/modules/identify/identify.html
    December 01, 2012 - What Happened? Slide 23. Why Did It Happen? Slide 24. … From Defects Return to Contents   Slide 21: Learning From Defects: Four Questions What happened … Return to Contents   Slide 22: What Happened?
  2. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/16658-Gallagher-report.pdf
    January 01, 2009 - another, address issues of blame and responsibility, reconcile conflicting perspectives about what happened … Sharing the team’s emotional situation, such as “we just feel terrible about what happened to you.” … Saying we’re sorry Expression of regret, remorse, or sympathy (“We’re sorry this happened to you”; “I … The choices were, “Volunteer that I was sorry,” “I am sorry about what happened,” or “I am sorry you … ...it's sort of a system error, but we both feel personally very sorry for what happened. 8 3:18 min
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
    July 03, 2023 - established by other organizations 7 CAHPS Surveys • CAHPS surveys measure experience: ► What happened
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - Please explain what happened, how it happened, and how it felt to you. PN-4. … Please explain what happened, how it happened, and how it felt to you. PN-5.
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
    May 01, 2017 - When learning from defects, L&D unit teams identify— • What happened? • Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and … • What happened? • Why did it happen? • How will you reduce the risk of recurrence?
  6. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/114-mrsa-prevention-learning-from-defects.docx
    October 01, 2024 - Provide a clear, thorough, and objective explanation of what happened. II. … What happened? In the space below, identify the MRSA infection or other event.
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/overview-cuspmvp-facguide.docx
    January 01, 2017 - So, what happened? It is not enough to simply understand what happened. … understand from the point of view of the people who were involved in the event—both staff and patients—what happened … By identifying how the defect happened, we get to the point where we can understand what system factors … contributed to defect occurrence and why it happened.
  8. www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cusp-mvp-facguide.html
    February 01, 2017 - So, what happened?  It is not enough to simply understand what happened. … understand from the point of view of the people who were involved in the event—both staff and patients—what happened … By identifying how the defect happened, we get to the point where we can understand what system factors … contributed to defect occurrence and why it happened.
  9. Slide 1 (ppt file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/contentcalls/briefing-slides/Morning-Briefing-and-Shadowing-July-12-2011-508.ppt
    January 01, 2011 - that day Night charge nurse Day charge nurse Morning Briefing Process Three simple questions What happened … What Happened Overnight That I Need to Know About?
  10. www.ahrq.gov/hai/cusp/videos/05h-why-did-happen/index.html
    June 01, 2018 - Why Did It Happen? CUSP Toolkit The CUSP toolkit includes training tools to make care safer by improving the foundation of how your physicians, nurses, and other clinical team members work together. These videos reinforce the material presented in each module of the CUSP toolkit. Apply CUSP To Find Out W…
  11. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-antibiotics.pdf
    June 01, 2021 - June 2021 Talking With Residents and Family Members About Antibiotics The last time this happened
  12. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/contextual-factors.pdf
    June 01, 2013 - Paying attention involves examining factors that affect interpretation of what happened during the study … and narratives15,16, 48-50, 54-56 that describe the contextual factors needed to understand what happened … and why it happened in this particular project, as well as providing contextual information that others … contextual factors that typically are not reported, but that are vital to both understanding what happened … Reporting relevant contextual factors can help others to make sense of what happened during the study
  13. 089-Or-Traffic-Fg (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/089-or-traffic-fg.docx
    April 01, 2025 - This included looking at what happened and why, how to reduce the likelihood of this happening again, … Slide 13 Case Example: What Happened? SAY: So, what happened?
  14. 129-Ss-Blank-Lfd (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/129-ss-blank-lfd.docx
    April 01, 2025 - Provide a clear, thorough, and objective explanation of what happened. II. … What Happened? Reconstruct the timeline and explain what happened.
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemaking.pptx
    January 01, 2006 - What happened? 2. Why did it happen? 3. What will you do to reduce the risk of recurrence? 4. … What Happened? 22 Why Did It Happen? 23 What Will You Do To Reduce the Risk of Recurrence?
  16. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.docx
    October 01, 2016 - Has that ever happened to you? What happened? How did you handle it?
  17. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.pdf
    October 01, 2016 - • Has that ever happened to you? • What happened? • How did you handle it?
  18. www.ahrq.gov/ncepcr/tools/pcmh/implement/section-5.html
    September 01, 2021 - Detecting Meaningful Effects Appendix B: Using a Comparison Group to Account for What Would Have Happened
  19. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-members-UTI.pdf
    June 01, 2021 - Last time this happened, the doctor prescribed an antibiotic and he felt better.
  20. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-RTI.pdf
    June 01, 2021 - Last time this happened, the doctor prescribed an antibiotic and she got better.

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