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Showing results for "happened".

1. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
   June 01, 2021 - Please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you. … If so, please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you.

2. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
   December 14, 2021 - Please explain what happened, how it happened, and how it felt. Q3. What could be better? … Please explain what happened, how it happened, and how it felt. Q4. What was surprising? … Please explain what happened, how it happened, and how it felt. Q3: What went poorly? … Please explain what happened, how it happened, and how it felt.

3. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
   October 29, 2018 - Please explain what happened, how it happened, and how it felt to you. 4. … Please explain what happened, how it happened, and how it felt to you. 5.

4. Mod5-Disclosure-Checklist (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
   April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

5. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
   October 29, 2018 - Standard PG Survey ADDITIONAL COMMENTS ABOUT THIS VISIT Now that we have asked you to tell us about what happened … Please explain what happened, how it happened and how it felt to you. … Please explain what happened, how it happened and how it felt to you.

6. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
   teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
   July 01, 2021 - Please explain what happened, how it happened, and how it felt to you. After C-PN2 C-PN4.   … If so, please explain what happened, how it happened, and how it felt to you.

7. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
   June 01, 2021 - Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … four questions tend to focus primarily (though not exclusively) on events – that is, things that “happened

8. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
   November 01, 2023 - s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. H-PN2. … Please explain what happened, how it happened, and how it felt. H-PN3.

9. CAHPS Elicitation Protocol Webcast (pdf file)
   teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
   January 01, 2017 - Please explain what happened, how it happened, and how it felt to you. 4. … Please explain what happened, how it happened, and how it felt to you. 5.

10. Mod5-Comm-Assessment (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - ■ Information is glossed over; minimal information is provided about what happened. … We will be looking into all of our documentation from this care to determine exactly what happened so … We need to carefully look at each step to see what happened exactly, so I do not want to give you false … I will make sure that as we find out what happened you are both made aware. … We also don’t know right now if she has suffered any injury from what happened, but we will check her

11. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - Please explain what happened, how it happened, and how it felt to you. PN-4. … Please explain what happened, how it happened, and how it felt to you. PN-5. … Please explain what happened, how it happened, and how it felt to you. PN-4. … Please explain what happened, how it happened, and how it felt to you. PN-5. … Please explain what happened, how it happened, and how it felt to you. PN-4.

12. What Is Patient Experience? | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/cahps/about-cahps/patient-experience/index.html
    September 01, 2023 - something that should happen in a healthcare setting (such as clear communication with a provider) actually happened … or how often it happened.

13. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - Please explain what happened, how it happened, and how it felt to you. PN-4. … Please explain what happened, how it happened, and how it felt to you. PN-5.

14. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - Because before understanding what has actually happened to a patient we need to know what it is that … We probe, please explain what happened, how it happened and how it felt to you in order to get that complete … And again please explain what happened, how it happened and how it felt to you. … Is this something that happened once or is this something that happens to you often? … And how did what happened get brought about?

15. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - What happened during the handoff? … Was there anything that happened during the handoff that may have contributed to the event?    

16. Module 6: Care for the Caregiver | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
    August 01, 2022 - I started to doubt myself… I thought maybe if I'd have done something another way, it wouldn't have happened … anonymous second-victim: "Every single day for months, I'd walk in and think, 'Everyone knows what happened … inquisition by identifying key individuals involved in the event, developing an understanding of what happened … Having time to integrate what has happened, especially in high-acuity areas such as emergency departments

17. CUSP Videos | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/hai/cusp/videos/index.html
    September 01, 2019 - Identifying and Ranking Defects What Happened? Why Did It Happen?

18. Module 4: Event Reporting, Event Investigation and Analysis | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
    August 01, 2022 - To strengthen system accountability, we want to learn what happened, why it happened, what normally happens

19. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - "It's the doctor's fault and I can't believe that happened." "I'm sorry that happened.

20. Survey on Patient Safety (facility version) (doc file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
    November 15, 2019 - Survey on Patient Safety (facility version) Survey on Patient Safety Instructions This survey asks for your opinions about patient safety issues, medical error, and event reporting in your facility and will take about 10 to 15 minutes to complete. If you do not wish to answer a question, or if a question does not app…