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Total Results: 252 records

Showing results for "happened".

1. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
   patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
   June 01, 2021 - Please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you. … If so, please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you.

2. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
   patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
   December 14, 2021 - Please explain what happened, how it happened, and how it felt. Q3. What could be better? … Please explain what happened, how it happened, and how it felt. Q4. What was surprising? … Please explain what happened, how it happened, and how it felt. Q3: What went poorly? … Please explain what happened, how it happened, and how it felt.

3. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
   patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
   October 29, 2018 - Please explain what happened, how it happened, and how it felt to you. 4. … Please explain what happened, how it happened, and how it felt to you. 5.

4. Mod5-Disclosure-Checklist (pdf file)
   patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
   April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

5. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
   patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
   October 29, 2018 - Standard PG Survey ADDITIONAL COMMENTS ABOUT THIS VISIT Now that we have asked you to tell us about what happened … Please explain what happened, how it happened and how it felt to you. … Please explain what happened, how it happened and how it felt to you.

6. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
   patientregistry.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
   July 01, 2021 - Please explain what happened, how it happened, and how it felt to you. After C-PN2 C-PN4.   … If so, please explain what happened, how it happened, and how it felt to you.

7. Disclosure Checklist | Agency for Healthcare Research and Quality
   patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
   August 01, 2022 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … LISTEN AND EMPATHIZE THROUGHOUT   Assess the patient's/family's understanding of what happened … EXPLAIN THE FACTS   What happened?   … Explain what happened in a way that is easy to understand.   … IF THE EVENT WAS PREVENTABLE (DUE TO ERROR)   Tell the patient/family what should have happened

8. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
   patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
   June 01, 2021 - Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … four questions tend to focus primarily (though not exclusively) on events – that is, things that “happened

9. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
   patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
   November 01, 2023 - s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. H-PN2. … Please explain what happened, how it happened, and how it felt. H-PN3.

10. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - Slide 11 Say: The Disclosure Checklist includes: What happened–identify the adverse … event early in the disclosure, explain what happened in a way that is easy to understand, explain what … is known about why the adverse event occurred, but DO NOT guess or assume anything about what happened … Tell the patient what should have happened. … This question is often a stand-in for "How could this have happened?"

11. Mod5-Comm-Assessment (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - ■ Information is glossed over; minimal information is provided about what happened. … We will be looking into all of our documentation from this care to determine exactly what happened so … We need to carefully look at each step to see what happened exactly, so I do not want to give you false … I will make sure that as we find out what happened you are both made aware. … We also don’t know right now if she has suffered any injury from what happened, but we will check her

12. What Is Patient Experience? | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/cahps/about-cahps/patient-experience/index.html
    September 01, 2023 - something that should happen in a healthcare setting (such as clear communication with a provider) actually happened … or how often it happened.

13. AHRQ’s Primary-Care Related Data Resources | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/ncepcr/data-resources/index.html
    January 01, 2024 - CAHPS surveys measure what actually happened, or how often something happened to the patient in a healthcare

14. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - Because before understanding what has actually happened to a patient we need to know what it is that … We probe, please explain what happened, how it happened and how it felt to you in order to get that complete … And again please explain what happened, how it happened and how it felt to you. … Is this something that happened once or is this something that happens to you often? … And how did what happened get brought about?

15. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - What happened during the handoff? … Was there anything that happened during the handoff that may have contributed to the event?    

16. Module 6: Care for the Caregiver | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
    August 01, 2022 - I started to doubt myself… I thought maybe if I'd have done something another way, it wouldn't have happened … anonymous second-victim: "Every single day for months, I'd walk in and think, 'Everyone knows what happened … inquisition by identifying key individuals involved in the event, developing an understanding of what happened … Having time to integrate what has happened, especially in high-acuity areas such as emergency departments

17. TeamSTEPPS® Diagnosis Improvement: Diagnostic Journey of Mr. Kane (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
    March 01, 2022 - We are still trying to make sense of everything that happened… Slide 5 Background – Joe Kane … This had happened a few times before as well and usually he would go to see Dr. … he had missed a few dialysis appointments, which resulted in the excess fluid, and that this had happened … that he had missed a few dialysis appointments, which resulted in the excess fluid, and that this had happened

18. CUSP Videos | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/hai/cusp/videos/index.html
    September 01, 2019 - Identifying and Ranking Defects What Happened? Why Did It Happen?

19. Module 4: Event Reporting, Event Investigation and Analysis | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
    August 01, 2022 - To strengthen system accountability, we want to learn what happened, why it happened, what normally happens

20. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - "It's the doctor's fault and I can't believe that happened." "I'm sorry that happened.