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Showing results for "happened".

1. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
   healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
   June 01, 2021 - Please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you. … If so, please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you.

2. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
   healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
   December 14, 2021 - Please explain what happened, how it happened, and how it felt. Q3. What could be better? … Please explain what happened, how it happened, and how it felt. Q4. What was surprising? … Please explain what happened, how it happened, and how it felt. Q3: What went poorly? … Please explain what happened, how it happened, and how it felt.

3. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
   healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
   October 29, 2018 - Please explain what happened, how it happened, and how it felt to you. 4. … Please explain what happened, how it happened, and how it felt to you. 5.

4. Mod5-Disclosure-Checklist (pdf file)
   healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
   April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

5. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
   healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
   October 29, 2018 - Standard PG Survey ADDITIONAL COMMENTS ABOUT THIS VISIT Now that we have asked you to tell us about what happened … Please explain what happened, how it happened and how it felt to you. … Please explain what happened, how it happened and how it felt to you.

6. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
   healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
   July 01, 2021 - Please explain what happened, how it happened, and how it felt to you. After C-PN2 C-PN4.   … If so, please explain what happened, how it happened, and how it felt to you.

7. Disclosure Checklist | Agency for Healthcare Research and Quality
   healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
   August 01, 2022 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … LISTEN AND EMPATHIZE THROUGHOUT   Assess the patient's/family's understanding of what happened … EXPLAIN THE FACTS   What happened?   … Explain what happened in a way that is easy to understand.   … IF THE EVENT WAS PREVENTABLE (DUE TO ERROR)   Tell the patient/family what should have happened

8. HCBS CAHPS Survey Database: What You Need to Know - GINSBERG (pdf file)
   healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
   June 21, 2023 - experiences with their health care ► Patient experience vs patient satisfaction – whether something happened … or how often it happened vs how patient felt about a care encounter 8 CAHPS Program Activities

9. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
   healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
   June 01, 2021 - Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … four questions tend to focus primarily (though not exclusively) on events – that is, things that “happened

10. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
    November 01, 2023 - s hospital stay can be an intense experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt. H-PN2. … Please explain what happened, how it happened, and how it felt. H-PN3.

11. CAHPS Elicitation Protocol Webcast (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
    January 01, 2017 - Please explain what happened, how it happened, and how it felt to you. 4. … Please explain what happened, how it happened, and how it felt to you. 5.

12. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - Slide 11 Say: The Disclosure Checklist includes: What happened–identify the adverse … event early in the disclosure, explain what happened in a way that is easy to understand, explain what … is known about why the adverse event occurred, but DO NOT guess or assume anything about what happened … Tell the patient what should have happened. … This question is often a stand-in for "How could this have happened?"

13. Slide 1 (ppt file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/simslides-update-62819.ppt
    January 30, 2006 - 05.2 Page * Page * Simulation Outcomes tend to be more quantifiable and answer the question “What happened … Sometimes referred to as measures of performance (MOPs) Explain how and why certain outcomes may have happened … 05.2 Page * Page * Simulation Phase 3 Debriefing Introduce the debrief process Describe what happened … learned TEAMSTEPPS 05.2 Mod 1 05.2 Page * Page * Simulation Description Phase Recap of what happened … 05.2 Mod 1 05.2 Page * Page * Simulation Analysis Phase A systematic investigation of why things happened

14. Mod5-Comm-Assessment (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - ■ Information is glossed over; minimal information is provided about what happened. … We will be looking into all of our documentation from this care to determine exactly what happened so … We need to carefully look at each step to see what happened exactly, so I do not want to give you false … I will make sure that as we find out what happened you are both made aware. … We also don’t know right now if she has suffered any injury from what happened, but we will check her

15. Using Simulation in TeamSTEPPS Training: Classroom Slides | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
    June 01, 2019 -   Decide What to Measure Outcomes tend to be more quantifiable and answer the question "What happened … Explain how and why certain outcomes may have happened ("Was the decision made right?" … Describe what happened. Conduct an analysis of performance. Identify lessons learned. … Return to Top   Description Phase Recap of what happened in the scenario Team members share … Return to Top   Analysis Phase A systematic investigation of why things happened in the scenario

16. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - Please explain what happened, how it happened, and how it felt to you. PN-4. … Please explain what happened, how it happened, and how it felt to you. PN-5. … Please explain what happened, how it happened, and how it felt to you. PN-4. … Please explain what happened, how it happened, and how it felt to you. PN-5. … Please explain what happened, how it happened, and how it felt to you. PN-4.

17. What Is Patient Experience? | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/cahps/about-cahps/patient-experience/index.html
    September 01, 2023 - something that should happen in a healthcare setting (such as clear communication with a provider) actually happened … or how often it happened.

18. Facilitator's Notes (continued) | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/simulation/traininggd1.html
    July 01, 2016 - They are the results of an individual's or team's performance and answer the questions “What happened … four steps, which you will cover in depth: (1) Introducing the debrief process, (2) Describing what happened … To describe what happened during the simulation, you can show a videotape, provide a description, or … Explain that this phase entails a systematic investigation of why things happened in the scenario. … Push the team to go beyond just describing what happened.

19. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - Please explain what happened, how it happened, and how it felt to you. PN-4. … Please explain what happened, how it happened, and how it felt to you. PN-5.

20. AHRQ’s Primary-Care Related Data Resources | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/ncepcr/data-resources/index.html
    January 01, 2024 - CAHPS surveys measure what actually happened, or how often something happened to the patient in a healthcare