-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english-2023.docx
January 01, 2023 - SECTION A: List of Patient Safety and Quality Issues
The following items describe things that can happen … In your best estimate, how often did the following things happen in your medical office OVER THE PAST … They overlook patient care mistakes that
happen over and over
1
2
3
4
5
9
3. … Mistakes happen more than they should
in this office
1
2
3
4
5
9
4. … This office is good at changing office processes to make sure the same problems don’t happen again
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/002-cusp-learning-defects.pptx
October 01, 2024 - Defects: Clinical or operational events or situations that you do not want to happen again
Examples of … Why did it happen? … Safety Program for MRSA Prevention | ICU & Non-ICU
Learning From Defects
11
Question 2
Why Did It Happen … AHRQ Safety Program for MRSA Prevention | ICU & Non-ICU
Learning From Defects
LFD Process: Why Did It Happen … Why did it happen?
How will you reduce the likelihood of this defect happening again?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/defects.docx
May 01, 2017 - the types of systems that contributed to the defect (an event or situation that you do not want to happen … Why did it happen?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/defects.docx
March 01, 2017 - the types of systems that contributed to the defect (an event or situation that you do not want to happen … Why did it happen?
-
www.ahrq.gov/hai/tools/surgery/modules/implementation/learn-from-defects-slides.html
December 01, 2017 - Anything you do not want to happen again. … (From view of person involved)
Why did it happen? … Slide 15: Why Did It Happen? … Slide 16: Why Did It Happen? … Slide 22: Why Did It Happen?
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
June 02, 2025 - It is just by chance that more serious mistakes don’t happen around here
(1
(2
(3
(4
(5
11. … My supervisor/manager overlooks patient safety problems that happen over and over
(1
(2
(3
(4
( … 5
SECTION C: Communications
How often do the following things happen in your work area/unit? … We are informed about errors that happen in this unit
(1
(2
(3
(4
(5
4. … (5
SECTION D: Frequency of Events Reported
In your work area/unit, when the following mistakes happen
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.pdf
June 02, 2025 - It is just by chance that more serious mistakes don’t happen around
here .......................... … My supervisor/manager overlooks patient safety problems that happen
over and over .................. … 1 2 3 4 5
3
SECTION C: Communications
How often do the following things happen … We are informed about errors that happen in this unit .............................. 1 2 3 4 5 … SECTION D: Frequency of Events Reported
In your work area/unit, when the following mistakes happen
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/sustainability/sustainability-assesment-tool.xlsx
March 01, 2017 - Who will make this happen? How do I know to move to next step? … [Be specific and include important steps to make the idea/activity happen.] … I need to make this happen? … Who will make this happen?
[Be specific for each task.] When will this happen? … What other information do I need to make this happen?
-
psnet.ahrq.gov/issue/ethics-pediatric-emergency-department-when-mistakes-happen-approach-process-evaluation-and
December 13, 2013 - Review
Ethics in the pediatric emergency department: when mistakes happen: an approach … Ethics in the Pediatric Emergency Department: When Mistakes Happen: An Approach to the Process, Evaluation … Ethics in the Pediatric Emergency Department: When Mistakes Happen: An Approach to the Process, Evaluation
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 02, 2025 - It is just by chance that more serious mistakes don’t happen around here
(1
(2
(3
(4
(5
11. … My supervisor/manager overlooks patient safety problems that happen over and over
(1
(2
(3
(4
( … 5
SECTION C: Communications
How often do the following things happen in your work area/unit? … We are informed about errors that happen in this unit
(1
(2
(3
(4
(5
4. … SECTION D: Frequency of Events Reported
In your hospital work area/unit, when the following mistakes happen
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
June 02, 2025 - It is just by chance that more serious mistakes don’t happen around
here ......................... … My supervisor/manager overlooks patient safety problems that happen
over and over ................. … 1 2 3 4 5
3
SECTION C: Communications
How often do the following things happen in your … We are informed about errors that happen in this unit .............................. … SECTION D: Frequency of Events Reported
In your hospital work area/unit, when the following mistakes happen
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/resources/hospscanform.pdf
June 02, 2025 - It is just by chance that more serious mistakes don’t happen around
here ......................... … My supervisor/manager overlooks patient safety problems that happen
over and over ................. … 1 2 3 4 5
3
SECTION C: Communications
How often do the following things happen in your … We are informed about errors that happen in this unit .............................. … SECTION D: Frequency of Events Reported
In your hospital work area/unit, when the following mistakes happen
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-slides.html
February 01, 2017 - Why did it happen?
How will you reduce the risk of it happening again? … Slide 15: Why Did It Happen? … Slide 20: Why Did It Happen?
Try to go deeper as you identify contributing factors. … Slide 21: Why Did It Happen? … Slide 22: Why Did It Happen?
What about the people side of the defect?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/learn-from-defects-slides.pptx
January 01, 2017 - A defect is any clinical or operational event or situation that you would not want to happen again. … From the view of the person involved
Why did it happen? … Learn From Defects ‹#›
AHRQ Safety Program for Mechanically Ventilated Patients
14
Why Did It Happen … Why Did It Happen? … Why Did It Happen?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/090-decolonization-implementation.pptx
April 01, 2025 - for MRSA Prevention | Surgical Services
Decolonization Implementation
6
Where Does Decolonization Happen … Why did it happen?
How to reduce the likelihood of this defect from happening again? … Increase in SSIs in the cardiac surgery population, with most being MRSA infections
Why Did It Happen … Mupirocin compliance at 90%
Why Did It Happen? … month revealed that not all patients were being asked about compliance with CHG bathing
Why Did It Happen
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/difficult-conversations-transcript.pdf
April 01, 2022 - preventing patient errors, the first step is really about setting
expectations that communications will happen … Like in the nursing world, it's in
nursing practice council, where they can role-play situations that happen … The unit has to set the tone, or it has to be an expectation in the unit that
conversations will happen … When those conversations happen and someone comes and
complains that the conversation happens, you have … to listen and support that
this conversation needed to happen.
-
psnet.ahrq.gov/issue/emperors-new-clothes-or-whatever-happened-human-error
March 27, 2005 - Meeting/Conference Proceedings
The Emperor’s New Clothes: Or Whatever Happened To “Human Error”?
Citation Text:
The Emperor’s New Clothes: Or Whatever Happened To “Human Error”? Hollnagel E, Amalberti R. Chapter In: Dekker SWA, ed. Proceedings of the 4th International Workshop…
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
March 01, 2023 - SECTION A: List of Patient Safety and Quality Issues
The following items describe things that can happen … In your best estimate, how often did the following things happen in your medical
office OVER THE PAST … They overlook patient care mistakes that
happen over and over ................................ … Mistakes happen more than they should
in this office .............................................. … This office is good at changing office
processes to make sure the same
problems don’t happen again
-
www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/learning-from-defects.html
October 01, 2024 - CUSP and MRSA Prevention A defect is broadly defined as "Anything you do not want to have happen … Why did it happen? How will you reduce the likelihood of this defect from happening again?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/resources/infotransMOSOPS.pdf
January 01, 2010 - the past 12 months, Does
Not Apply or Don’t Know)
The following items describe things that can happen … In your best estimate, how often did the following things happen in your medical office
OVER THE PAST … They overlook patient care mistakes that happen over and over. … This office is good at changing office processes to make sure the same problems don’t
happen again. … Mistakes happen more than they should in this office. (negatively worded)
F4.