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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG
5
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality Improvement & Patient Safety, AHRQ
6
AHRQ’s Core Competencies
• Health Systems Research: Invest in research…
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psnet.ahrq.gov/node/33875/psn-pdf
March 01, 2019 - And how can we make sure this
doesn't happen again? … And
that often doesn't happen, or it happens in a flurry of white coats being led around without getting
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psnet.ahrq.gov/perspective/conversation-withsorrel-king
March 01, 2007 - lawyer at Hopkins, and said, "What happened to Josie, that little strike of lightning, that doesn't happen … These systems are eventually going to break down and something is going to happen that wasn't that doctor's … But something bad is going to happen and it's going to look like it's that person's fault or that person
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
August 01, 2022 - and Analysis is that managing individual performance alone does not ensure that a harm event won't happen
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - GINSBERG
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality Improvement & Patient Safety, AHRQ
6
7
AHRQ’s Core Compe…
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psnet.ahrq.gov/node/39721/psn-pdf
September 20, 2011 - Barriers to reporting included a belief that it wasn’t their responsibility, nothing would happen from
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psnet.ahrq.gov/issue/patient-safety-0
February 28, 2015 - February 13, 2013
Program encourages reporting accidents waiting to happen: the Good
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psnet.ahrq.gov/node/33716/psn-pdf
September 01, 2011 - In Conversation With…Kaveh G. Shojania, MD
September 1, 2011
In Conversation With…Kaveh G. Shojania, MD. PSNet [internet]. 2011.
https://psnet.ahrq.gov/perspective/conversation-withkaveh-g-shojania-md
Editor's note: Kaveh G. Shojania, MD, is the Canada Research Chair in Patient Safety and Quality
Improvement and t…
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psnet.ahrq.gov/node/50392/psn-pdf
September 01, 2019 - I remember Ken Kizer announcing these eight things that should never happen in health care
and they … The
notion that some things should not happen, that we should have a high degree of accuracy around, … "This
should always happen"; "this should never happen."
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digital.ahrq.gov/ahrq-funded-projects/past-initiatives/privacy-and-security-project/illinois
January 01, 2023 - This can only happen through the widespread adoption of health information technology and information
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psnet.ahrq.gov/issue/preventing-medication-errors-during-codes
February 22, 2023 - Related Resources
Hospitals look to computers to predict patient emergencies before they happen
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psnet.ahrq.gov/node/842919/psn-pdf
February 01, 2023 - of basal and/or nutritional insulin in a patient with type 1 diabetes is an event that should never happen … Ask what will happen with your medicines.
3. Know what will happen with your diet.
4. … Find out what will happen when you go home.
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psnet.ahrq.gov/node/853240/psn-pdf
September 06, 2023 - Videos of simulated after action reviews: a training
resource to support social and inclusive learning from
patient safety events.
September 6, 2023
McCarthy SE, Hogan C, Jenkins L, et al. Videos of simulated after action reviews: a training resource to
support social and inclusive learning from patient safety eve…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
June 02, 2025 - CAHPS 101
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT?
Stephanie Fry
Senior Study Director
Westat
What is Patient Experience?
Patient experience encompasses the range of interactions that
patients have with the health care system, including:
13
Coordinated care
from doctors and
nurses in he…
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psnet.ahrq.gov/perspective/conversation-withsteven-j-spear-dba-ms-ms
August 01, 2009 - time at the right dose without asking the nurses to do endless workarounds to make sure that will all happen … Now without stopping the work, what could happen at that point is that the nurse does go procure the … RW: Does this not happen in health care because the nurse doesn't think about her work that way? … If you look at the financial market, what will happen is that for all the finger pointing that's going … Maybe the first measures are very simple: yes or no, did a never event happen?
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psnet.ahrq.gov/perspective/workarounds-and-resiliency-front-lines-health-care
August 01, 2009 - time at the right dose without asking the nurses to do endless workarounds to make sure that will all happen … Now without stopping the work, what could happen at that point is that the nurse does go procure the … RW: Does this not happen in health care because the nurse doesn't think about her work that way? … If you look at the financial market, what will happen is that for all the finger pointing that's going … Maybe the first measures are very simple: yes or no, did a never event happen?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT?
Stephanie Fry
Senior Study Director
Westat
What is Patient Experience?
Patient experience encompasses the range of interactions that
patients have with the health care system, including:
Co…
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psnet.ahrq.gov/issue/intraoperative-adverse-events-abdominal-surgery-what-happens-operating-room-does-not-stay
January 23, 2017 - Study
Intraoperative adverse events in abdominal surgery: what happens in the operating room does not stay in the operating room.
Citation Text:
Bohnen JD, Mavros MN, Ramly EP, et al. Intraoperative Adverse Events in Abdominal Surgery: What Happens in the Operating Room Does Not Stay in …
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psnet.ahrq.gov/web-mm/missed-candor-implementation-opportunities
November 11, 2020 - for the liaison to set expectations for surviving family members so they can prepare for what will happen … explanation is particularly important, as most families want to know that what happened to them will not happen
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psnet.ahrq.gov/node/33863/psn-pdf
August 01, 2018 - You can
imagine 1 week in 5 for circumstances that virtually never happen. … I imagine
that some of it they're training over and over again for things that essentially never happen … someone is saying "push a drug," then there has to be someone behind the curtain
showing what would happen