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psnet.ahrq.gov/node/49624/psn-pdf
May 01, 2011 - Angry and upset, the parents asked repeatedly, "How could this happen? … another health care worker's error can help
ensure that these challenging but important conversations happen
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psnet.ahrq.gov/perspective/organizational-change-face-highly-public-errors-ii-duke-experience
July 20, 2010 - How could such a terrible mistake happen to a team of highly qualified and dedicated individuals in an … journey; the transition to an optimal culture of shared responsibility and accountability does not happen … have maintained the status quo, based on the mistaken premise that "mistakes like that could never happen
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/mcdowell-i-et-al-1989-0
January 01, 2023 - Reminders issued to the physician provide a low-cost opportunistic approach to reach women who happen
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG
5
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality Improvement & Patient Safety, AHRQ
6
AHRQ’s Core Competencies
• Health Systems Research: Invest in research…
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digital.ahrq.gov/program-overview/program-impact
January 01, 2023 - innovation to:
Make healthcare safe, effective, and efficient
Show where and when errors can happen
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psnet.ahrq.gov/issue/patients-should-know-whos-operating-surgeons-say
May 15, 2024 - Status
December 18, 2019
Program encourages reporting accidents waiting to happen
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psnet.ahrq.gov/issue/ed-revamp-team-approach-care-reduces-errors-boosts-patient-and-clinician-satisfaction
June 14, 2023 - March 17, 2021
Hospitals look to computers to predict patient emergencies before they happen
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psnet.ahrq.gov/issue/non-english-speakers-find-ers-hard-reach
January 18, 2023 - April 26, 2023
Hospitals look to computers to predict patient emergencies before they happen
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psnet.ahrq.gov/perspective/conversation-withsorrel-king
March 01, 2007 - lawyer at Hopkins, and said, "What happened to Josie, that little strike of lightning, that doesn't happen … These systems are eventually going to break down and something is going to happen that wasn't that doctor's … But something bad is going to happen and it's going to look like it's that person's fault or that person
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
August 01, 2022 - and Analysis is that managing individual performance alone does not ensure that a harm event won't happen
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psnet.ahrq.gov/node/41280/psn-pdf
December 31, 2014 - information, and forecast the implications of this information (i.e., adverse consequences that might
happen
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psnet.ahrq.gov/node/42900/psn-pdf
September 19, 2016 - psychiatric units, but a prior Joint Commission sentinel event alert suggested that nearly 15% of
attempts happen
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - GINSBERG
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality Improvement & Patient Safety, AHRQ
6
7
AHRQ’s Core Compe…
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psnet.ahrq.gov/node/33716/psn-pdf
September 01, 2011 - In Conversation With…Kaveh G. Shojania, MD
September 1, 2011
In Conversation With…Kaveh G. Shojania, MD. PSNet [internet]. 2011.
https://psnet.ahrq.gov/perspective/conversation-withkaveh-g-shojania-md
Editor's note: Kaveh G. Shojania, MD, is the Canada Research Chair in Patient Safety and Quality
Improvement and t…
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psnet.ahrq.gov/node/47861/psn-pdf
April 24, 2019 - Laney's story: the problem of delayed diagnosis of
pediatric stroke.
April 24, 2019
Fitzsimons BT, Fitzsimons LL, Sun LR. Laney's Story: The Problem of Delayed Diagnosis of Pediatric
Stroke. Pediatrics. 2019;143(4):e20183458. doi:10.1542/peds.2018-3458.
https://psnet.ahrq.gov/issue/laneys-story-problem-delayed-dia…
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psnet.ahrq.gov/perspective/workarounds-and-resiliency-front-lines-health-care
August 01, 2009 - time at the right dose without asking the nurses to do endless workarounds to make sure that will all happen … Now without stopping the work, what could happen at that point is that the nurse does go procure the … RW: Does this not happen in health care because the nurse doesn't think about her work that way? … If you look at the financial market, what will happen is that for all the finger pointing that's going … Maybe the first measures are very simple: yes or no, did a never event happen?
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psnet.ahrq.gov/perspective/conversation-withsteven-j-spear-dba-ms-ms
August 01, 2009 - time at the right dose without asking the nurses to do endless workarounds to make sure that will all happen … Now without stopping the work, what could happen at that point is that the nurse does go procure the … RW: Does this not happen in health care because the nurse doesn't think about her work that way? … If you look at the financial market, what will happen is that for all the finger pointing that's going … Maybe the first measures are very simple: yes or no, did a never event happen?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
June 02, 2025 - CAHPS 101
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT?
Stephanie Fry
Senior Study Director
Westat
What is Patient Experience?
Patient experience encompasses the range of interactions that
patients have with the health care system, including:
13
Coordinated care
from doctors and
nurses in he…
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psnet.ahrq.gov/node/853240/psn-pdf
September 06, 2023 - Videos of simulated after action reviews: a training
resource to support social and inclusive learning from
patient safety events.
September 6, 2023
McCarthy SE, Hogan C, Jenkins L, et al. Videos of simulated after action reviews: a training resource to
support social and inclusive learning from patient safety eve…
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psnet.ahrq.gov/node/39721/psn-pdf
September 20, 2011 - Barriers to reporting included a belief that it wasn’t their responsibility, nothing would happen from