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psnet.ahrq.gov/node/47061/psn-pdf
July 25, 2018 - measuring-preventable-harm-helping-science-keep-pace-policy
https://psnet.ahrq.gov/issue/adverse-outcomes-why-bad-things-happen-good-people
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psnet.ahrq.gov/node/47375/psn-pdf
November 02, 2018 - ethical-duty-health-care-systems-address-interfacility-medical-error-discovery
https://psnet.ahrq.gov/issue/could-it-happen-here-learning-other-organizations-safety-errors
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/assessing/takeheart-summary-presentation.pptx
April 26, 2023 - AHRQ Slide Template-Regular
TAKEheart:
AHRQ’s Initiative to Increase Patient Participation in Cardiac Rehabilitation
What We Planned, What Happened, and What We Learned
Michael Harrison and Dina Moss
April 26, 2023
(Edited 5-25-23)
Dina was COR and implementation lead; Michael was co-COR and evaluation/disseminati…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/technical/4es-early-mobility-facguide.docx
January 01, 2017 - How can execute our plan and make this happen? … early mobility at our hospital, change the culture, and provide the necessary resources to make it happen … A defect is anything you do not want to happen again. Ask, “What happened and why did it happen?”
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psnet.ahrq.gov/node/847060/psn-pdf
January 01, 2001 - The Emperor’s New Clothes: Or Whatever Happened To
“Human Error”?
January 1, 2001
Hollnagel E, Amalberti R. Chapter In: Dekker SWA, ed. Proceedings of the 4th International
Workshop on Human Error, Safety and Systems Development. Linköping Sweden: Linköping University;
2001.
https://psnet.ahrq.gov/issu…
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psnet.ahrq.gov/node/44327/psn-pdf
August 26, 2015 - Safely Home: What Happens When People Leave Hospital
Care Settings?
August 26, 2015
London, UK: Healthwatch England; July 2015.
https://psnet.ahrq.gov/issue/safely-home-what-happens-when-people-leave-hospital-care-settings
Discharges are vulnerable periods for patients, often due to miscommunication, delays, and l…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-survey-english.pdf
June 02, 2025 - Staff are told about patient safety problems that
happen in this facility ......................... … We are good at changing processes to make sure
the same patient safety problems don’t happen again.
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digital.ahrq.gov/sites/default/files/docs/workflowtoolkit/WorkflowInterviewGuide.doc
December 18, 2021 - 1d2 Workflow Assessment Guide
1d2 Workflow Assessment Guide
CFMC Staff Use Only (this box)
Individuals interviewed:
Workflow Assessors:
Workflow Assessment date:
Number/type of providers observed:
General Information
Clinic Name:
Total number of exam rooms:
Number of patients typica…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/learning-antibiotic-adverse-events-form.docx
November 01, 2019 - or situation involving the prescription or administration of antibiotics that you would not want to happen
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - Can you help me understand why that didn’t happen? … If something harmful to the patient can be avoided, the coach should say something and not let it happen
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/012-ss-decolonization-strategies.pptx
April 01, 2025 - Why did it happen?
How to reduce the likelihood of this defect from happening again? … Inconsistent use of mupirocin nasal decolonization
Inconsistent screening of patients for MRSA
Why did it happen
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
September 01, 2019 - and Communication About Error 68% 65% 3% Major wording
change
We are informed about errors that happen … (C1)
We are informed about errors that happen in this
unit. … ------------------------------------- My supervisor/manager overlooks patient safety
problems that happen … (C1)
We are informed about errors
that happen in this unit. … (C3) 66% 66% 0% +/- 3%
[-3% to 3%]
No
change
When errors happen in this unit, we
discuss ways
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-child.html
August 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0/3.1: Narrative Comments
Population version: Child
Learn about the CAHPS Patient Narrative Item Sets .
Placing the items in the survey:
Insert these supplemental items before the "About Your Child and You" section of the survey.
Int…
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psnet.ahrq.gov/perspective/identifying-adverse-events-not-present-admission-can-we-do-it
October 01, 2008 - If you are going to promulgate a policy that either publicly reports adverse events that happen in hospitals … to be sure that the hospital is not being blamed, for lack of a better word, for things that didn't happen … Sometimes patients are sent to us because they've had bad things happen—they're very ill and it's our … That in fact, hospitals should be paying for things that shouldn't happen, and that this type of policy … DRG-like system where we will pay for a given diagnosis, I think it is inevitable that when adverse events happen
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psnet.ahrq.gov/issue/drug-error-eskenazi-hospital-killed-prominent-cancer-researcher-heres-how-it-happened
September 09, 2015 - Newspaper/Magazine Article
Drug error at Eskenazi Hospital killed prominent cancer researcher. Here's how it happened.
Citation Text:
Drug error at Eskenazi Hospital killed prominent cancer researcher. Here's how it happened. Evans T. Indianapolis Star. October 30, 2020.
Copy Citatio…
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psnet.ahrq.gov/node/34691/psn-pdf
May 18, 2016 - human errors will occur and that are
designed to minimize their occurrence and absorb them when they happen
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard
Using Narratives for Quality Improvement
Ingrid Nembhard, PhD, MS
Fishman Family President’s Distinguished
Associate Professor of Health Care Management
Disclosures
This work was funded by the Agency for Healthcare
Research a…
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psnet.ahrq.gov/node/43779/psn-pdf
May 28, 2015 - debriefing in the emergency department, this
commentary outlines how to determine when a debrief should happen
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psnet.ahrq.gov/node/33867/psn-pdf
October 01, 2018 - We thought for sure that many errors that might have
happened in the past wouldn't happen. … We have some
really dangerous errors that happen. … A lot of that can happen at the counseling stage, where there's some communication between the
pharmacist … And what
is the pharmacy chain doing to make sure that something like that doesn't happen?" … and many vendors are making it
available now for the first time, called CancelRx, but that doesn't happen
-
psnet.ahrq.gov/node/866622/psn-pdf
August 28, 2024 - Safety-I uses a traditional, reactive, and failure-focused approach to managing safety events
when they happen … The
assumption here is that the system is not complex, is inherently safe, and that bad things only happen … We should not ignore those instances when they happen,
but we should also really be mindful that the