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www.ahrq.gov/hai/cusp/toolkit/content-calls/briefing-slides/slides.html
October 01, 2014 - An Overview
Members of the team have an understanding of what’s going on and what is likely to happen … competence
Who has what skills
Who performs what
Who knows what
Predicts what will happen
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psnet.ahrq.gov/node/867529/psn-pdf
January 15, 2025 - “I had no idea this happened”: electronic feedback on
clinical reasoning for hospitalists.
January 15, 2025
Kotwal S, Udayappan KM, Kutheala N, et al. “I had no idea this happened”: electronic feedback on clinical
reasoning for hospitalists. J Gen Intern Med. 2024;39(16):3271-3277. doi:10.1007/s11606-024-09058-1.
…
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psnet.ahrq.gov/issue/i-had-no-idea-happened-electronic-feedback-clinical-reasoning-hospitalists
February 28, 2024 - Study
“I had no idea this happened”: electronic feedback on clinical reasoning for hospitalists.
Citation Text:
Kotwal S, Udayappan KM, Kutheala N, et al. “I had no idea this happened”: electronic feedback on clinical reasoning for hospitalists. J Gen Intern Med. 2024;39(16):3271-3277. d…
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psnet.ahrq.gov/node/45664/psn-pdf
July 02, 2017 - Intraoperative adverse events in abdominal surgery: what
happens in the operating room does not stay in the
operating room.
July 2, 2017
Bohnen JD, Mavros MN, Ramly EP, et al. Intraoperative Adverse Events in Abdominal Surgery: What
Happens in the Operating Room Does Not Stay in the Operating Room. Ann Surg. 2017;…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/162-example-completed-learning-defects-tool.docx
October 01, 2024 - A defect is any clinical or operational event that you would not want to happen again. … Why did it happen?
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psnet.ahrq.gov/node/61127/psn-pdf
November 11, 2020 - Drug error at Eskenazi Hospital killed prominent cancer
researcher. Here's how it happened.
November 11, 2020
Evans T. Indianapolis Star. October 30, 2020.
https://psnet.ahrq.gov/issue/drug-error-eskenazi-hospital-killed-prominent-cancer-researcher-heres-how-it-
happened
Fentanyl is a high-alert medication that c…
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www.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - Second, we need to know that what happened to our loved one is not going to happen to anyone else.
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psnet.ahrq.gov/node/46626/psn-pdf
December 22, 2018 - What happened to my patient? An educational
intervention to facilitate postdischarge patient follow-up.
December 22, 2018
Narayana S, Rajkomar A, Harrison JD, et al. What Happened to My Patient? An Educational Intervention to
Facilitate Postdischarge Patient Follow-Up. J Grad Med Educ. 2017;9(5):627-633. doi:10.430…
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www.ahrq.gov/hai/cusp/modules/understand/science-safety-notes.html
July 01, 2018 - How Can These Errors Happen?
Slide 6. The Science of Safety
Slide 7. … Return to Contents
Slide 5: How Can These Errors Happen? … The first step in comprehending why they happen is accepting the fact that people are not perfect. … Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked? … Why did it happen?
How will you reduce the risk of recurrence?
How will you know it worked?
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psnet.ahrq.gov/node/42567/psn-pdf
September 11, 2013 - What happens to the medication regimens of older adults
during and after an acute hospitalization?
September 11, 2013
Harris CM, Sridharan A, Landis R, et al. What happens to the medication regimens of older adults during
and after an acute hospitalization? J Patient Saf. 2013;9(3):150-3. doi:10.1097/PTS.0b013e3182…
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psnet.ahrq.gov/node/838180/psn-pdf
January 01, 2023 - To err is human, but what happens when surgeons err?
September 28, 2022
Lin JS, Olutoye OO, Samora JB. To err is human, but what happens when surgeons err? J Pediatr Surg.
2023;58(3):496-502. doi:10.1016/j.jpedsurg.2022.06.019.
https://psnet.ahrq.gov/issue/err-human-what-happens-when-surgeons-err
Clinicians involv…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
June 02, 2025 - surveys measure experience:
► What happened to the patient in the care encounter, or how often did it happen
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psnet.ahrq.gov/node/33648/psn-pdf
March 01, 2007 - lawyer at Hopkins, and said, "What
happened to Josie, that little strike of lightning, that doesn't happen … These systems are eventually going to break down and
something is going to happen that wasn't that doctor's … But
something bad is going to happen and it's going to look like it's that person's fault or that person
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psnet.ahrq.gov/node/74276/psn-pdf
January 19, 2022 - guideline-prevention-unintentionally-retained-surgical-items
Retained surgical items (RSI) are a never event, yet they continue to happen
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psnet.ahrq.gov/node/50827/psn-pdf
January 22, 2020 - High reliability organizations consistently examine what goes wrong and remain aware that failure can
happen
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psnet.ahrq.gov/node/34008/psn-pdf
March 17, 2011 - They encourage doctors and their
insurers to be honest when mistakes happen, offer apologies, and provide
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psnet.ahrq.gov/node/867085/psn-pdf
November 06, 2024 - A WebM&M highlights errors that can happen when medication
kits are not standardized and are poorly
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
June 02, 2025 - • If nurse bedside shift report does not
happen, call the nurse manager at [insert
phone number]
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psnet.ahrq.gov/node/844554/psn-pdf
February 15, 2023 - Medication mix-up: what happened at Vanderbilt and how
it impacts health care providers.
February 15, 2023
Michel C, Talley C. J Health Life Sci Law. 2022;17(1):71
https://psnet.ahrq.gov/issue/medication-mix-what-happened-vanderbilt-and-how-it-impacts-health-care-
providers
High-profile medication errors like tha…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/124-cusp-science-safety-fg.docx
April 01, 2025 - address other system factors, because defects in the system increase the likelihood that the error will happen … prevents infusions from running too fast is an example of a latent failure that enabled the defect to happen … Latent failures are the “holes in the system”—the weaknesses that could allow an active failure to happen … Slide 18
Swiss Cheese Model: How Errors Happen
SAY:
Sometimes defenses fail, and errors line up, … These adverse outcomes are our “defects”—the events that occur and we don’t want them to happen again