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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english.docx
September 01, 2024 - reporting their mistakes
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SECTION B: Communications
How often do the following things happen … again
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9
SECTION B: Communications (continued)
How often do the following things happen … This nursing home lets the same mistakes happen again and again
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4.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english.pdf
September 01, 2024 - 1 2 3 4 5 9
SECTION B: Communications
How often do the following things happen
in your nursing … 1 2 3 4 5 9
3
SECTION B: Communications (continued)
How often do the following things happen … This nursing home lets the same mistakes
happen again and again .............................
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psnet.ahrq.gov/node/33788/psn-pdf
June 01, 2015 - , and the definition is serious and harmful, largely preventable, patient safety
issues—harms that happen … ; medication errors should never
happen. … So we
are eager to work with the electronic data world in order to make that happen. … But it's very hard to measure something
that doesn't happen. … The patient safety world is all about measuring when mistakes or bad things happen.
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/changing-system-slides.pptx
June 01, 2021 - Why did it happen?
What could you do to reduce the risk?
How do you know that risk was reduced? … Imagine the world as they did when the event occurred.
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Changing the System
13
Why Did It Happen
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - care
Standardized surveys: What happened to the patient in the care
encounter, or how often did it happen
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/111-ss-cusp-lfd-worksheet-a3.docx
April 01, 2025 - How Can We Reduce the Chance This Will Happen Again?
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-surgery/111-cusp-learning-from-defects-worksheet.docx
April 01, 2025 - How Can We Reduce the Chance This Will Happen Again?
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psnet.ahrq.gov/perspective/conversation-withalbert-wu-md-mph-0
March 24, 2025 - There has been some survey research, and an unsurprising finding is that after these things happen, people … We really feel bad when bad things happen. We all want to behave like human beings. … I think it's because we have such a disbelief that these things happen that when something really goes
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docx
May 01, 2017 - The first step in comprehending why they happen is accepting that people are not perfect. … Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked? … Why did it happen?
How will you reduce the risk of recurrence?
How will you know it worked?
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psnet.ahrq.gov/node/854642/psn-pdf
October 18, 2023 - This eight-episode video series provides an overview
for non-technologists on how cyberattacks happen
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psnet.ahrq.gov/node/73331/psn-pdf
May 26, 2021 - issue/cancer-diagnoses-delayed-among-prisoners-washington-state
https://psnet.ahrq.gov/issue/could-it-happen-here-learning-other-organizations-safety-errors
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www.ahrq.gov/hai/cusp/modules/understand/science-safety-slides.html
July 01, 2018 - How Can These Errors Happen?
Slide 6. The Science of Safety
Slide 7. … line-associated blood stream infections per year. 8
Return to Contents
Slide 5: How Can These Errors Happen … Why did it happen?
How will you reduce the risk of recurrence?
How will you know it worked?
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/170-cusp-science-safety-notes.docx
October 01, 2024 - Slide 15
Beyond Personal Responsibility
SAY:
When errors happen, we are often quick to focus on the … the individual provider—and not addressing the other system factors means the defect will eventually happen … Latent failures are the “holes in the system”—the weaknesses that could allow an active failure to happen … Slide 18
Swiss Cheese Model: How Errors Happen
SAY:
But sometimes defenses fail, and errors line … These adverse outcomes are our “defects”—the events that occur and we don’t want them to happen again
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/understand/scisafetynotes.docx
June 02, 2025 - The first step in comprehending why they happen is accepting the fact that people are not perfect. … · Why did it happen?
· What will we do to reduce the recurrence?
· How will we know it worked? … · Why did it happen?
· How will you reduce the risk of recurrence?
· How will you know it worked? … and patient procedures), and create a communication plan to address any identified issues that may happen
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psnet.ahrq.gov/node/33678/psn-pdf
January 01, 2009 - We also know very little about how patients want disclosure to happen in the
moment. … organization are
doing to mitigate the harm to that particular patient and fix the problem so it doesn't happen
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psnet.ahrq.gov/perspective/conversation-jennifer-schulz-moore-llb-ma-phd
February 26, 2025 - Politically, how were they able to make that happen?
JM : The history is interesting. … Often an investigation needs to happen to elucidate the facts if it's a complex error.
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Disclosure Checklist
AHRQ Communication and Optimal Resolution Toolkit
Purpose: To provide guidance to individuals who are conducting initial or followup disclosure conversations, including key disclosure communication skills.
Who should use this tool? Disclosure Lead and any staff who will be engaged in …
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - Purpose: To provide guidance to individuals who are conducting initial or followup disclosure conversations,
including key disclosure communication skills.
Who should use this tool? Disclosure Lead and any staff who will be engaged in disclosure conversations.
How to use this tool: Use Part I of the checklist to pre…
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psnet.ahrq.gov/node/867190/psn-pdf
November 20, 2024 - This article introduces why diagnostic errors happen, commonly misdiagnosed
conditions, and strategies
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effectivehealthcare.ahrq.gov/sites/default/files/pdf/insomnia_consumer.pdf
August 01, 2017 - But for people with insomnia disorder, sleep problems
happen at least 3 nights each week for at least … This may happen because of habits you formed
because of your insomnia (such as napping, getting in bed … Or, it may
happen because of changes in the ways you think or feel about sleep
(such as worrying about … Insomnia
disorder can also sometimes happen on its own with no known cause. … � What specific sleep problems am I having, and how often do
they happen?