-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cauti-learning-from-defects-revised.pdf
April 01, 2022 - No
Yes No
Why did the CAUTI happen? What factors contributed?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/learn-from-defects-facguide.docx
January 01, 2017 - SAY:
A defect is anything you do not want to happen again or to ever happen. … Why did it happen?
3. How will you reduce the risk of the defect happening again?
4. … Slide 14
Why Did It Happen?
SAY:
Next, move on to why the defect happened. … Slide 19
Why Did It Happen? … Slide 20
Why Did It Happen?
SAY:
Make the “whys” visual.
-
www.ahrq.gov/hai/tools/surgery/tools/applying-cusp/learn-from-defects.html
December 01, 2017 - Why did it happen? … Why did it happen?
Investigate your care delivery system. … Why did it happen? … Why did it happen?
Investigate your care delivery system. … One method you can use to reduce the likelihood that a defect will happen again is to—
Focus your
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - Why did it happen?
What will you do to reduce risk? … Skill-based failures happen when a person fails in the performance of a routine task that normally requires … The consequent event is described in terms of the event’s consequences:
Harm that did happen
Harm that … Why did it happen?
Step 1. Visualize the factors that led to the event.
Step 2. … Defects are clinical or operational events that you do not want to happen again.
-
www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - Why did the event happen? … issue and redirect the conversation toward a shared goal of ensuring that a similar event does not happen
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/089-or-traffic-fg.docx
April 01, 2025 - Slide 14
Case Example: Why Did It Happen?
SAY:
The CUSP team next examined “Why did it happen?”
-
digital.ahrq.gov/2019-year-review/research-summary/using-aviation-technology-prevent-healthcare-errors-health-it
January 01, 2019 - Profile: Context is Critical: Understanding When and Why Electronic Health Record-Related Safety Hazards Happen … improvements in EHR design and usability
As a practicing clinician, you see themes of errors that happen … They happen over and over again and more than 99 percent of the time nothing bad happens.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/sops-hsops-2-translation-guidelines.pdf
August 01, 2023 - (negatively worded)
• More about this item: When patient safety problems happen, this unit does not … do anything
to ensure the problem does not happen again.
4. … negatively worded)
• More about this item: Staff feel like they are unfairly blamed when mistakes happen … We are informed about errors that happen in this unit.
C2. … When errors happen in this unit, we discuss ways to prevent them from happening again.
C3.
-
psnet.ahrq.gov/node/848382/psn-pdf
May 03, 2023 - Events that inspired change: the importance of sharing
what happened to stop it from happening again.
May 3, 2023
Myers E, Allen C. Events that inspired change: the importance of sharing what happened to stop it from
happening again. Patient Saf. 2023;5(1):62-63. doi:10.33940/001c.74079.
https://psnet.ahrq.gov/iss…
-
effectivehealthcare.ahrq.gov/sites/default/files/carman-presentation.pdf
May 29, 2025 - “ How do we make engagement
happen?” … “What are the different ways in
which
we can
make it happen?” … Well, it can’t happen
in
ten
minutes.
… It needs to happen every week at church. It needs to happen at the bridge club. … It needs to
happen
at a variety of places.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/088-or-traffic.pptx
April 01, 2025 - Why did it happen?
How to reduce the likelihood of this defect happening again? … discussion focused around OR traffic
Members felt that door openings during the surgical case appeared to happen … AHRQ Safety Program for MRSA Prevention | Surgical Services
OR Traffic
14
Case Example: Why Did It Happen
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess1.html
October 01, 2014 - Sometimes systems create "an accident waiting to happen." … Following up —The next step is being clear about what will happen after the message is given and received
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/penicillin-allergy.pdf
June 01, 2021 - _______________
o How soon after starting the antibiotic did the reaction happen (e.g., minutes to hours … by:
Datetime:
Reviewed by physician:
How soon after starting the antibiotic did the reaction happen
-
www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/cusp.html
October 01, 2024 - Assessment The Premortem Tool is a proactive way to anticipate risks and failures before they actually happen … Learning From Defects A "defect" is defined as "Anything that you don't want to have happen again."
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/learndefects.doc
June 02, 2025 - A defect is any clinical or operational event or situation that you would not want to have happen again … Why did it happen? Below is a framework to help you review and evaluate your case.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 02, 2025 - past 12 months)
Positive experiences: 1 Question with
narrative guide (what happened, how did it
happen … (past 12 months)
Positive experiences: 1 Question with narrative guide
(what happened, how did it happen
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/114-mrsa-prevention-learning-from-defects.docx
October 01, 2024 - A defect is any clinical or operational event that you would not want to happen again. … Why did it happen?
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-fac-guide.html
July 01, 2023 - Slide 4: How Can These Errors Happen? … The first step in comprehending why they happen is accepting that people are not perfect. … Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked? … Why did it happen?
How will you reduce the risk of recurrence?
How will you know it worked?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
August 21, 2015 - Why did it happen?
How will the organization prevent the event from happening to another patient? … Why did the event happen? … issue and redirect the conversation toward a shared goal of ensuring that a similar event does not happen