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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops-items-composites.pdf
February 16, 2021 - My supervisor/manager overlooks patient safety problems that happen over and over. … It is just by chance that more serious mistakes don't happen around here. (negatively worded)
A17. … We are informed about errors that happen in this unit.
C5.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cauti-learning-from-defects.pdf
April 01, 2022 - No
Yes No
Why did the CAUTI happen? What factors contributed?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1a.docx
January 01, 2004 - It is just by chance that more serious mistakes don’t happen around here
1
2
3
4
5
11. … My supervisor/manager overlooks patient safety problems that happen over and over
1
2
3
4
5 … SECTION C: Communications
How often do the following things happen in your work area/unit? … We are informed about errors that happen in this unit
1
2
3
4
5
4. … SECTION D: Frequency of Events Reported
In your hospital work area/unit, when the following mistakes happen
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www.qualitymeasures.ahrq.gov/takeheart/assessing/slide-presentation/index.html
August 01, 2023 - Skip to main content
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/resources/infotranshsops.pdf
September 01, 2009 - My supervisor/manager overlooks patient safety problems that happen over and over. … It is just by chance that more serious mistakes don't happen around here. … worded) (More about this item: It is because of good luck or good fortune that more
mistakes do not happen … In other words, the reason mistakes do not happen more often is
good luck, NOT because procedures or … We are informed about errors that happen in this unit.
C5.
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www.qualitymeasures.ahrq.gov/sops/international/hospital/translators.html
October 01, 2014 - My supervisor/manager overlooks patient safety problems that happen over and over. … It is just by chance that more serious mistakes don't happen around here. … In other words, the reason mistakes do not happen more often is good luck, not because procedures or … We are informed about errors that happen in this unit.
C5. … worded) ( More about this item: Shift changes cause problems for patients in this hospital—problems happen
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-icu-notes.docx
April 01, 2022 - As we discussed at the beginning of this presentation, staff need a clear understanding of what will happen … · Why did it happen?
· How will you reduce the risk of the defect happening again? … Slide 14
In order for the CUSP team to better understand why defects happen, make the "whys" visual
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger
PREVIEW OF NEW NARRATIVE ITEM
SETS IN DEVELOPMENT
Mark Schlesinger, PhD
A Growing Family of Narrative Item Sets
CG-CAHPS Narrative Item Set
Health Plan
Narrative Item Set
Inpatient Narrative Items:
For Child HCAHPS
19
The Health Plan Narr…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/penicillin-allergy.pdf
June 01, 2021 - _______________
o How soon after starting the antibiotic did the reaction happen (e.g., minutes to hours … by:
Datetime:
Reviewed by physician:
How soon after starting the antibiotic did the reaction happen
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - Why did it happen?
What will you do to reduce risk? … Skill-based failures happen when a person fails in the performance of a routine task that normally requires … The consequent event is described in terms of the event’s consequences:
Harm that did happen
Harm that … Why did it happen?
Step 1. Visualize the factors that led to the event.
Step 2. … Defects are clinical or operational events that you do not want to happen again.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - Purpose: To provide guidance to individuals who are conducting initial or followup disclosure conversations,
including key disclosure communication skills.
Who should use this tool? Disclosure Lead and any staff who will be engaged in disclosure conversations.
How to use this tool: Use Part I of the checklist to pre…
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module2/defects.html
March 01, 2017 - the types of systems that contributed to the defect (an event or situation that you do not want to happen … Why did it happen?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/changing-system-facilitator-guide.docx
June 01, 2021 - They are considered latent because they have to do with how the work environment was set up and could happen … · Why did it happen?
· What could you do to reduce the risk of this happening again? … Slide 13
Why Did It Happen?
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www.qualitymeasures.ahrq.gov/questions/resources/20-tips.html
November 01, 2020 - They can happen during even the most routine tasks, such as when a hospital patient on a salt-free diet … But errors also happen when doctors * and patients have problems communicating. … If you know what might happen, you will be better prepared if it does or if something unexpected happens
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.pdf
May 01, 2017 - • Why did it happen?
• What will you do to reduce risk? … • Skill-based failures happen when a
Slide 4
Sensemaking and Learn From Defects for Perinatal … The consequent event is described in terms of
the event’s consequences:
• Harm that did happen
• … Why did it happen?
• Step 1. Visualize the factors that
led to the event.
• Step 2. … • Defects are clinical or operational
events that you do not want to happen
again.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/changing-system-slides.pptx
June 01, 2021 - Why did it happen?
What could you do to reduce the risk?
How do you know that risk was reduced? … Imagine the world as they did when the event occurred.
13
Changing the System
13
Why Did It Happen
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - We are informed about errors that happen in this unit.
C2. … When errors happen in this unit, we discuss ways to prevent them from happening again.
C3.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - Implementation Guide Appendix J Coaching Tool Instructions and Observation Tool With Coaching Section
AHRQ Safety Program for Ambulatory Surgery
Appendix J. Coaching Tool Instructions and
Observation Tool With Coaching Section
After using the observation tool to collect information regarding the processes perfor…
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www.qualitymeasures.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
September 01, 2019 - Bad press can happen because the people you worked with didn’t take the time to understand your work, … While any of these misfortunes can happen, they are not reasons to avoid working with the media entirely … Bad press can happen to anyone.