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  1. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol QUESTIONS & ANSWERS The CAHPS Patient Narrative Elicitation Protocol: A Scientific Approach to Collecting Comments on Experiences of Care Narratives from patients about their health care experiences can provide a valuable complement to standar…
  2. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
    March 06, 2013 - If you do share someone else’s story, let people know that this experience did not happen to you and … That can happen when you are working as an advisor, too. … • What do you hope will happen as a result of me sharing my story? • Who is the audience? … One way to identify areas for improvement is to look at whether the right things happen as part of our
  3. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
    January 20, 2006 - PowerPoint Presentation for Office-Based Care Team Structure TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› RRS 1 Care Team Structure TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care Let’s Talk About Your Team What does it look like? Who are the team members? When do you intera…
  4. www.cpsi.ahrq.gov/teamstepps-program/curriculum/communication/tools/ipass.html
    July 01, 2023 - ownership S ituation Awareness & Contingency Planning Know what's going on Plan for what might happen
  5. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-II.pdf
    January 01, 2023 - 92% 91% 90% We are good at changing processes to make sure the same patient safety problems don’t happen … (Item C4) 87% 84% 85% 84% 81% Staff are told about patient safety problems that happen in this facility … (Item C4) 89% 82% 84% 82% 85% 84% 85% 84% 83% Staff are told about patient safety problems that happen … Item C4) 86% 98% 82% 97% 95% 80% 78% 71% 76% Staff are told about patient safety problems that happen … (Item C4) 92% 84% 79% 90% Staff are told about patient safety problems that happen in this facility
  6. www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
    November 01, 2015 - Are any of the situations observed in the video situations that could happen in your office?
  7. www.cpsi.ahrq.gov/talkingquality/translate/compare/choose/standard.html
    January 01, 2023 - These events are preventable and should never happen.”
  8. www.cpsi.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
    March 01, 2017 - Include resident/family responsibilities for care N Next— What will happen next? … CUS can be used as one way to "Stop the line" when something unsafe is about to happen to a resident.
  9. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt-ig.pptx
    January 20, 2006 - groups, and individuals in the organization who must feel the need for change for team training to happen … Management 8 COMMUNICATE FOR UNDERSTANDING SAY: The third phase in implementing change is making it happen … into three phases: Phase 1: Setting the stage and deciding what to do—Assessment Phase 2: Making it happen—Training
  10. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
    February 25, 2014 - groups, and individuals in the organization who must feel the need for change for team training to happen … COMMUNICATE FOR UNDERSTANDING AND BUY-IN SAY: The third phase in implementing change is making it happen … phases: Phase 1: Setting the stage and deciding what to do— Assessment Phase 2: Making it happen—Training
  11. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context.pdf
    June 01, 2013 - Coop_Context_Info_Assessment_Final COOPERATIVE CONTEXT ASSESSMENT INFORMATION What is the importance of context? Cooperatives’ initiatives are taking place in different settings and have a variety of different partners and stakeholders involved. Understanding these projects requires examination of the cont…
  12. www.cpsi.ahrq.gov/news/blog/ahrqviews/long-covid.html
    March 01, 2023 - its National Advisory Council, where we will continue to address these critical matters to make that happen
  13. www.cpsi.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod2.html
    February 01, 2023 - In this scenario, the transporter didn’t understand what might happen because of wrong bag placement
  14. www.cpsi.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
    September 01, 2015 - groups, and individuals in the organization who must feel the need for change for team training to happen … Contents Communicate for Understanding Say: The third phase in implementing change is making it happen … Phase 2: Making it happen—Training and implementation.
  15. Appendix A (doc file)

    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/research/publications/pubcomguide/section1-appendix1-a-permission-releases-update-121319.docx
    December 01, 2019 - It also includes extras who happen to be employees working at your location (such as a hospital or office
  16. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
    June 01, 2021 - This type of communication should always be discouraged, but unfortunately it does happen.
  17. www.cpsi.ahrq.gov/health-literacy/patient-education/pemat3.html
    November 01, 2020 - Examples Material Titles CHOOSE "AGREE"—Purpose is completely evident from title: What will happen
  18. www.cpsi.ahrq.gov/talkingquality/distribute/promote/multiple/advertise.html
    September 01, 2019 - Recommended resource: Why Bad Ads Happen to Good Causes .
  19. www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson2.html
    November 01, 2015 - Are any of the situations observed in the video situations that could happen in your office?
  20. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading-ig.pptx
    January 20, 2006 - examples could be from your actual experience in the medical office or experiences that you imagine could happen … and key events that occurred and asks questions related to team performance, such as, Did everything happen

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