-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol
QUESTIONS & ANSWERS
The CAHPS Patient Narrative Elicitation Protocol:
A Scientific Approach to Collecting Comments on Experiences of Care
Narratives from patients about their health care experiences can provide a valuable complement to
standar…
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
March 06, 2013 - If you do share someone
else’s story, let people know that this experience did
not happen to you and … That can happen
when you are working as an advisor, too. … • What do you hope will happen as a result of me sharing
my story?
• Who is the audience? … One way to identify areas for improvement is to look at
whether the right things happen as part of our
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
January 20, 2006 - PowerPoint Presentation
for
Office-Based Care
Team Structure
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
RRS
1
Care Team Structure
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Let’s Talk About Your Team
What does it look like?
Who are the team members?
When do you intera…
-
www.cpsi.ahrq.gov/teamstepps-program/curriculum/communication/tools/ipass.html
July 01, 2023 - ownership
S ituation Awareness & Contingency Planning
Know what's going on
Plan for what might happen
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-II.pdf
January 01, 2023 - 92% 91% 90%
We are good at changing processes to make sure the same
patient safety problems don’t happen … (Item C4) 87% 84% 85% 84% 81%
Staff are told about patient safety problems that happen in this
facility … (Item C4) 89% 82% 84% 82% 85% 84% 85% 84% 83%
Staff are told about patient safety
problems that happen … Item C4)
86% 98% 82% 97% 95% 80% 78% 71% 76%
Staff are told about patient safety
problems that happen … (Item C4) 92% 84% 79% 90%
Staff are told about patient safety problems that happen in this facility
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
November 01, 2015 - Are any of the situations observed in the video situations that could happen in your office?
-
www.cpsi.ahrq.gov/talkingquality/translate/compare/choose/standard.html
January 01, 2023 - These events are preventable and should never happen.”
-
www.cpsi.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Include resident/family responsibilities for care
N
Next— What will happen next? … CUS can be used as one way to "Stop the line" when something unsafe is about to happen to a resident.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt-ig.pptx
January 20, 2006 - groups, and individuals in the organization who must feel the need for change for team training to happen … Management
8
COMMUNICATE FOR UNDERSTANDING
SAY:
The third phase in implementing change is making it happen … into three phases:
Phase 1: Setting the stage and deciding what to do—Assessment
Phase 2: Making it happen—Training
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
February 25, 2014 - groups, and
individuals in the organization who must feel the need for change
for team training to happen … COMMUNICATE FOR
UNDERSTANDING AND BUY-IN
SAY:
The third phase in implementing change is making it happen … phases:
Phase 1: Setting the stage and deciding what to do—
Assessment
Phase 2: Making it happen—Training
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context.pdf
June 01, 2013 - Coop_Context_Info_Assessment_Final
COOPERATIVE CONTEXT ASSESSMENT INFORMATION
What is the importance of context?
Cooperatives’ initiatives are taking place in different settings and have a variety of different partners and
stakeholders involved. Understanding these projects requires examination of the cont…
-
www.cpsi.ahrq.gov/news/blog/ahrqviews/long-covid.html
March 01, 2023 - its National Advisory Council, where we will continue to address these critical matters to make that happen
-
www.cpsi.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod2.html
February 01, 2023 - In this scenario, the transporter didn’t understand what might happen because of wrong bag placement
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
September 01, 2015 - groups, and individuals in the organization who must feel the need for change for team training to happen … Contents
Communicate for Understanding
Say:
The third phase in implementing change is making it happen … Phase 2: Making it happen—Training and implementation.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/research/publications/pubcomguide/section1-appendix1-a-permission-releases-update-121319.docx
December 01, 2019 - It also includes extras who happen to be employees working at your location (such as a hospital or office
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - This type of communication should always be discouraged, but unfortunately it does happen.
-
www.cpsi.ahrq.gov/health-literacy/patient-education/pemat3.html
November 01, 2020 - Examples
Material Titles
CHOOSE "AGREE"—Purpose is completely evident from title: What will happen
-
www.cpsi.ahrq.gov/talkingquality/distribute/promote/multiple/advertise.html
September 01, 2019 - Recommended resource: Why Bad Ads Happen to Good Causes .
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson2.html
November 01, 2015 - Are any of the situations observed in the video situations that could happen in your office?
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading-ig.pptx
January 20, 2006 - examples could be from your actual experience in the medical office or experiences that you imagine could happen … and key events that occurred and asks questions related to team performance, such as, Did everything happen