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www.ahrq.gov/hai/tools/surgery/tools/applying-cusp/learn-from-defects.html
December 01, 2017 - Why did it happen? … Why did it happen?
Investigate your care delivery system. … Why did it happen? … Why did it happen?
Investigate your care delivery system. … One method you can use to reduce the likelihood that a defect will happen again is to—
Focus your
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - Why did it happen?
What will you do to reduce risk? … Skill-based failures happen when a person fails in the performance of a routine task that normally requires … The consequent event is described in terms of the event’s consequences:
Harm that did happen
Harm that … Why did it happen?
Step 1. Visualize the factors that led to the event.
Step 2. … Defects are clinical or operational events that you do not want to happen again.
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - Why did the event happen? … issue and redirect the conversation toward a shared goal of ensuring that a similar event does not happen
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/089-or-traffic-fg.docx
April 01, 2025 - Slide 14
Case Example: Why Did It Happen?
SAY:
The CUSP team next examined “Why did it happen?”
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/sops-hsops-2-translation-guidelines.pdf
August 01, 2023 - (negatively worded)
• More about this item: When patient safety problems happen, this unit does not … do anything
to ensure the problem does not happen again.
4. … negatively worded)
• More about this item: Staff feel like they are unfairly blamed when mistakes happen … We are informed about errors that happen in this unit.
C2. … When errors happen in this unit, we discuss ways to prevent them from happening again.
C3.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/088-or-traffic.pptx
April 01, 2025 - Why did it happen?
How to reduce the likelihood of this defect happening again? … discussion focused around OR traffic
Members felt that door openings during the surgical case appeared to happen … AHRQ Safety Program for MRSA Prevention | Surgical Services
OR Traffic
14
Case Example: Why Did It Happen
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess1.html
October 01, 2014 - Sometimes systems create "an accident waiting to happen." … Following up —The next step is being clear about what will happen after the message is given and received
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/penicillin-allergy.pdf
June 01, 2021 - _______________
o How soon after starting the antibiotic did the reaction happen (e.g., minutes to hours … by:
Datetime:
Reviewed by physician:
How soon after starting the antibiotic did the reaction happen
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www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/cusp.html
October 01, 2024 - Assessment The Premortem Tool is a proactive way to anticipate risks and failures before they actually happen … Learning From Defects A "defect" is defined as "Anything that you don't want to have happen again."
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/learndefects.doc
June 02, 2025 - A defect is any clinical or operational event or situation that you would not want to have happen again … Why did it happen? Below is a framework to help you review and evaluate your case.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 02, 2025 - past 12 months)
Positive experiences: 1 Question with
narrative guide (what happened, how did it
happen … (past 12 months)
Positive experiences: 1 Question with narrative guide
(what happened, how did it happen
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/114-mrsa-prevention-learning-from-defects.docx
October 01, 2024 - A defect is any clinical or operational event that you would not want to happen again. … Why did it happen?
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-fac-guide.html
July 01, 2023 - Slide 4: How Can These Errors Happen? … The first step in comprehending why they happen is accepting that people are not perfect. … Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked? … Why did it happen?
How will you reduce the risk of recurrence?
How will you know it worked?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
August 21, 2015 - Why did it happen?
How will the organization prevent the event from happening to another patient? … Why did the event happen? … issue and redirect the conversation toward a shared goal of ensuring that a similar event does not happen
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.pdf
May 01, 2017 - • Why did it happen?
• What will you do to reduce risk? … • Skill-based failures happen when a
Slide 4
Sensemaking and Learn From Defects for Perinatal … The consequent event is described in terms of
the event’s consequences:
• Harm that did happen
• … Why did it happen?
• Step 1. Visualize the factors that
led to the event.
• Step 2. … • Defects are clinical or operational
events that you do not want to happen
again.
-
www.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
September 01, 2019 - Bad press can happen because the people you worked with didn’t take the time to understand your work, … While any of these misfortunes can happen, they are not reasons to avoid working with the media entirely … Bad press can happen to anyone.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-icu-notes.docx
April 01, 2022 - As we discussed at the beginning of this presentation, staff need a clear understanding of what will happen … · Why did it happen?
· How will you reduce the risk of the defect happening again? … Slide 14
In order for the CUSP team to better understand why defects happen, make the "whys" visual
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/resources/infotransNHSOPS.pdf
January 01, 2010 - expect supervisors to
investigate all factors, including systems reasons, to determine why mistakes happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … This nursing home lets the same mistakes happen again and again. (negatively worded)
D4.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemakingnotes.docx
June 02, 2025 - · Why did it happen?
· What will you do to reduce risk? … categorized in three main types: skill-based, rule-based, and knowledge-based.
· Skill-based failures happen … The consequent event is described in terms of the event's consequences:
· Harm that did happen
· Harm … that did not happen—No harm event
· Event did not reach the patient—Near-miss event
We then ask why … Why did it happen?
· Step 1. Visualize the factors that led to the event.
· Step 2.