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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
    June 02, 2025 - What is Patient Experience and How Does CAHPS Measure It? WHAT IS PATIENT EXPERIENCE AND HOW DOES CAHPS MEASURE IT? Stephanie Fry Senior Study Director Westat 14 What is Patient Experience? Patient experience refers to what happened in a health care setting. It encompasses the range of interactions that pat…
  2. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - Responsiveness refers to the expectation that things should happen in a timely fashion and that people
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
    November 01, 2017 - • Sets clear expectations for what is supposed to happen in encounters.
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
    November 01, 2017 - • Sets clear expectations for what is supposed to happen in encounters.
  5. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/antibiotic-targets-facilitator-guide.docx
    June 01, 2021 - AHRQ Safety Program for Improving Antibiotic Use 1 Identifying Targets To Improve Antibiotic Use Long-Term Care Slide Title and Commentary Slide Number and Slide Identifying Targets To Improve Antibiotic Use Long-Term Care SAY: Hello and welcome to the presentation, “Identifying Targets To Improve Antibiotic…
  6. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-slides.html
    July 01, 2023 - Establishing a Program of In Situ Simulations: Slide Presentation AHRQ Safety Program for Perinatal Care Slide 1: AHRQ Safety Program for Perinatal Care Establishing a Program of In Situ Simulations Slide 2: Learning Objectives Image: Four ascending steps show the learning objectives: Describe i…
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simtool_guidance.docx
    May 01, 2017 - AHRQ Safety Program for Perinatal Care: Facilitation Instructions for Conducting In Situ Simulations Facilitation Instructions for Conducting In Situ Simulations Purpose of the tool: Simulation provides opportunities to practice teamwork and clinical skills and strategies in a safe learning environment and, through pr…
  8. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/sim-tool-guidance.html
    July 01, 2023 - Facilitation Instructions for Conducting In Situ Simulations AHRQ Safety Program for Perinatal Care Purpose of the tool: Simulation provides opportunities to practice teamwork and clinical skills and strategies in a safe learning environment and, through practice and feedback, acquire teamwork …
  9. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/reduce/antibiotic-brochure.html
    March 01, 2017 - When Do You Need An Antibiotic? AHRQ Safety Program for Long-Term Care: HAIs/CAUTI Taking antibiotics when you don't need them is like leaving the lights on all the time. Don't Take Antibiotics for Granted It's easy to see why antibiotics are helpful, and now you know why sometimes you or a fam…
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/tinsleyslides.pdf
    September 01, 2015 - Underwood Surgery Center: Slide Presentation 50 50 Underwood Surgery Center Orlando, Florida Terry Tinsley R.N., B.A. Clinical Nurse Manager 51 51 Underwood Surgery Center (USC) • Physician owned multi-specialty surgery center • Performs endoscopic procedures, surgeries involving colon and rectal, …
  11. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/recognizing-success-transcript.docx
    May 01, 2017 - AHRQ Safety Program for Ambulatory Surgery Sustainability Module Recognizing and Celebrating Success: Transcript Stephanie Ziesing, R.N. Providence Medical Center, SC Stephanie: Well, we had some great success stories, and during our meetings we would ask if anyone had some success stories with using the checklis…
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/reduce/when-need-antibiotic.pdf
    March 01, 2017 - When Do You Need An Antibiotic? When Do You Need An Antibiotic? Taking antibiotics when you don’t need them is like leaving the lights on all the time. The lights may burn out, leaving you in the dark when you most need them. If you use antibiotics when you don’t need them, they may not work when you get s…
  13. www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Set-the-Stage-for-Conducting-the-Survey.html
    December 01, 2019 - Step 5: Set the Stage for Conducting the Survey Review all steps in the process of planning a survey project: Step 1: Form a Project Team .  Step 2: Form an Advisory Group .   Step 3: Define Your Goals . Step 4: Plan a Communications Strategy . Step 5: Set the Stage for Conducting the Survey. Step…
  14. www.ahrq.gov/evidencenow/model/profiles/scenic-bluffs.html
    March 01, 2021 - A Unique Take on Patient-Centered Care in Rural Wisconsin "Working together to keep community members healthy is how we do things out here," says Ms. Jennifer Nottestad, Patient Care Manager at Scenic Bluffs Community Health Care Centers. "Because we're a Federally Qualified Health Center and relatively small, …
  15. www.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module4-speaker-notes.html
    February 01, 2023 - Preventing CAUTI in the ICU Setting Module 4: Summary and Next Steps Facilitator Notes Slide 1 No notes for this slide. Slide 2 Say: You’ve now seen three modules on how to stop catheter-associated urinary tract infections, or CAUTI, in your intensive care unit, or ICU. In Module 1, you learned th…
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
    June 02, 2025 - Using the AHRQ Pharmacy Survey on Patient Safety Culture © Aurora Health Care, Inc. © Aurora Health Care, Inc. Pharmacy Survey on Patient Safety Culture Jim Motz, R.Ph. Specialty Pharmacy Program Manager Aurora Pharmacy, Inc. © Aurora Health Care, Inc. Aurora Pharmacies Overview • Integrated health sys…
  17. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-starting-practice.pdf
    June 02, 2025 - Job Aid: Starting with a Practice Primary Care Practice Facilitator Training Series 1 Job Aid: Starting with a Practice Overview How you start with a practice can set the tone for your work with the practice. Do your homework and be well prepared for all of your meetings. Spend time getting to know…
  18. www.ahrq.gov/funding/grantee-profiles/grtprofile-vogelmeier.html
    December 01, 2023 - Grantee Profile Improving Guidelines for Nursing Home-Associated Viral Respiratory Infections Amy Vogelsmeier, Ph.D., R.N., FAAN. Associate Professor Sinclair School of Nursing University of Missouri–Colombia Amy Vogelsmeier, Ph.D., R.N., FAAN “AHRQ as a funding agency has provided an imp…
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/premortem-scorecard-facguide.docx
    January 01, 2017 - Why did it happen? 3. How will you reduce the risk of the defect happening again? 4.
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-woods_79.pdf
    May 30, 2008 - Leveraging Existing Assessments of Risk Now (LEARN) Safety Analysis: A Method for Extending Patient Safety Learning Leveraging Existing Assessments of Risk Now (LEARN) Safety Analysis: A Method for Extending Patient Safety Learning Donna M. Woods, EdM, PhD; Jane L. Holl, MD, MPH; Jon Young, MS; Sally Reynolds, M…

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