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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-members-UTI.pdf
June 01, 2021 - Talking With Residents and Family Members About Urinary Tract Infections (UTIs)
Talking With Residents and Family Members
About Urinary Tract Infections (UTIs)
My father is not
himself today. His
urine is dark and
smells bad. Does
he have a urinary
tract infection?
Last time this
happened, the
do…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-RTI.pdf
June 01, 2021 - Talking With Residents and Family Members About Lower Respiratory Tract Infections
—
Talking With Residents and Family Members
About Lower Respiratory Tract Infections
My mother has a
cough. She’s
bringing up yellow
phlegm. Does she
have pneumonia?
Last time this
happened, the
doctor prescribed
an …
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www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-database-report-ptI.pdf
January 01, 2024 - Communication About Error
We are informed about errors that happen in this unit. … (Item C1) 74
When errors happen in this unit, we discuss ways to
prevent them from happening again. … Communication About Error % Always/Most of the time
We are informed about errors that happen in this … (Item C1) 74% 8.78% 37% 64% 70% 75% 80% 84% 94%
When errors happen in this unit, we discuss ways
to
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/021-optimizing-evc-webinar-slides_revised.pptx
October 01, 2024 - Why did it happen?
How do we reduce the likelihood of this defect from happening again? … Program for MRSA Prevention | ICU & Non-ICU
Optimizing Environmental Cleaning
Case Example: Why Did It Happen
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/impact-ks-success-story.pdf
April 01, 2015 - New Mexico IMPaCT: Catalyzing Community Health Transformation in Kansas
New Mexico IMPaCT: Catalyzing Community Health
Transformation in Kansas
A key goal of AHRQ’s IMPaCT (Infrastructure
for Maintaining Primary Care Transformation)
grants is to learn strategies for spreading successful
primary …
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
June 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 1)
Guide to Patient and Family Engagement
Be a Partner in Your Care
We work as a team to make sure
you get the best care
Your health care team includes you, doctors, nurses,
other clinical staff, and hospital staff. If you like, the team
can also include…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg
Patient Experience and the Patient’s Voice:
Introduction and Background
Caren Ginsberg, PhD
Director, CAHPS® and SOPS® Programs
Agency for Healthcare Research and Quality
AHRQ and the CAHPS P…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/changes-facilitator-guide.pdf
November 01, 2019 - Why did it happen?
3. How will you reduce the risk of the adverse event
from happening again?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-hays.pdf
January 01, 2022 - If so, p lease explain
w hat happened, h ow it happen ed. and how it fel t to
you .
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/contentcalls/framework-slides/CUSP-A-Framework-for-Success-Mar-7-2012-508.ppt
January 01, 2012 - Why did it happen (system lenses)?
What could you do to reduce risk?
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/getting-started-resource-guide.pdf
March 01, 2023 - Remember you are documenting what ACTUALLY happens – not what
SHOULD happen ideally.
c. … What does happen? Who takes care of this? Who is ultimately accountable?
Where does this go?
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www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
December 01, 2012 - Conducting a Morning Briefing
CUSP Toolkit
Improve communication with nursing staff
Problem statement: Physicians can improve communication with nursing staff while more efficiently prioritizing patient care delivery and admissions and discharges.
What is a Morning Briefing? A morning briefing is a dial…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - Tool: DESC
The DESC script is a constructive approach to managing and resolving conflict. While used to address both informational and interpersonal conflict, it is most effective with the latter. It is especially appropriate for major conflicts such as hostile or harassing behaviors that are putting the well-b…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
May 01, 2017 - AHRQ Safety Program for Perinatal Care: Be a Partner in Your Care
AHRQ Safety Program for Perinatal Care
Be a Partner in Your Care
We Work as a Team To Make Sure You Get the Best Care
Your health care team includes you, doctors, nurses, other clinical staff, and hospital staff. If you like, the team can also include …
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/partner-care.html
July 01, 2023 - Be a Partner in Your Care
AHRQ Safety Program for Perinatal Care
We Work as a Team To Make Sure You Get the Best Care
Your health care team includes you, doctors, nurses, other clinical staff, and hospital staff. If you like, the team can also include your family or friends.
At [ insert hospit…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Infographic.pdf
January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Infographic Summary
Findings From the 2023 Nursing Home Survey Database
62
participating
nursing homes
3,224
nursing home staff
respondents
Average Response Rate by
Survey Administration Mode
Paper 52%
Web 45%…
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www.ahrq.gov/hai/tools/mvp/modules/vae/surveillance-fac-guide.html
February 01, 2017 - Are there policies and procedures in place to assure that these interventions happen?
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www.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
April 01, 2013 - think hard about conflict resolution and address it explicitly instead of assuming that it’s going to happen … have each one of them addressed, let them ask what their concerns are, and talk about what’s going to happen … call it aberrant because it is -- you shouldn’t be screamed at in the workplace -- what’s going to happen
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-last10-patients-audit.pdf
June 02, 2025 - Job Aid: “Last 10 Patients” Chart Audit
Primary Care Practice Facilitator
Training Series
1
Job Aid: “Last 10 Patients” Chart Audit
Overview
For a “last 10 patients” chart audit, look at the records of the last 10 patients the practice saw,
who should have received care or a service. Use a “last 10 …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/huddle_message_master.pdf
June 02, 2025 - Huddle Messages - Weeks 1-10
Huddle Messages – Weeks 1 - 10
•
•
•
•
SCHEDULE TOUCH POINT SERVICE EXPECTATION HUDDLE MESSAGE
Week One Phone Interactions Always answer phones using the 4 part
greeting:
Greeting
Name and Title
Department
What can I do for you?
Discuss why a four part greeting would be import…