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  1. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Infographic.pdf
    January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Infographic Summary Findings From the 2023 Nursing Home Survey Database 62 participating nursing homes 3,224 nursing home staff respondents Average Response Rate by Survey Administration Mode Paper 52% Web 45%…
  2. www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/getting-started-resource-guide.pdf
    March 01, 2023 - Remember you are documenting what ACTUALLY happens – not what SHOULD happen ideally. c. … What does happen? Who takes care of this? Who is ultimately accountable? Where does this go?
  3. www.ahrq.gov/hai/tools/mvp/modules/vae/surveillance-fac-guide.html
    February 01, 2017 - Are there policies and procedures in place to assure that these interventions happen?
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/huddle_message_master.pdf
    June 02, 2025 - Huddle Messages - Weeks 1-10 Huddle Messages – Weeks 1 - 10 • • • • SCHEDULE TOUCH POINT SERVICE EXPECTATION HUDDLE MESSAGE Week One Phone Interactions Always answer phones using the 4 part greeting: Greeting Name and Title Department What can I do for you? Discuss why a four part greeting would be import…
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    June 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 1) Be a Partner in Your Care Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy 2: Communicating to Improve Quality (Tool 1) Guide to Patient and Family Engagement :: 1 Guide to Patient and Family Engagement We w…
  6. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-last10-patients-audit.pdf
    June 02, 2025 - Job Aid: “Last 10 Patients” Chart Audit Primary Care Practice Facilitator Training Series 1 Job Aid: “Last 10 Patients” Chart Audit Overview For a “last 10 patients” chart audit, look at the records of the last 10 patients the practice saw, who should have received care or a service. Use a “last 10 …
  7. www.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
    April 01, 2013 - think hard about conflict resolution and address it explicitly instead of assuming that it’s going to happen … have each one of them addressed, let them ask what their concerns are, and talk about what’s going to happen … call it aberrant because it is -- you shouldn’t be screamed at in the workplace -- what’s going to happen
  8. www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mgdod3.html
    October 01, 2014 - Clinical Content Falls are serious, unwanted events (negative effects on a resident's health) that happen … Post announcements ahead of time so that people know when and where your session is going to happen.
  9. www.ahrq.gov/patient-safety/reports/hotline/design2.html
    May 01, 2016 - [text box] When did it happen? [text box] Why do you think this happened?
  10. www.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
    March 01, 2023 - AHRQ Views: Blog posts from AHRQ leaders We Must Not Underestimate the Impacts of Gun Violence on Healthcare Workers DEC 5 2022 By Robert Otto Valdez, Ph.D., M.H.S.A. R. Valdez, Ph.D., M.H.S.A. The recent shootings in a Colorado nightclub and a Virginia store are …
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
    November 01, 2017 - • Sets clear expectations for what is supposed to happen in encounters.
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
    November 01, 2017 - • Sets clear expectations for what is supposed to happen in encounters.
  13. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/communication-slides.pptx
    November 01, 2019 - Acute Care Improving Communication and Teamwork Around Antibiotic Prescribing Improving Communication and Teamwork Around Antibiotic Decision Making     Acute Care AHRQ Safety Program for Improving Antibiotic Use AHRQ Pub. No. 17(20)-0028-EF November 2019 Communication and Teamwork AHRQ Safety Program for Impro…
  14. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/ambulatory/6bb-toolkit-prepare.pdf
    February 18, 2021 - Six Building Blocks How-To-Implement Toolkit: Prepare and Launch Guide Table of Contents Introduction ......................................................................................................................................1 What Is the Prepare and Launch Guide? .....................................…
  15. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-team-notes.docx
    April 01, 2022 - The team leads will need to plan with the senior executive how those things happen, including what reporting
  16. www.ahrq.gov/hai/tools/mvp/modules/sustainability/premortem-scorecard-fac-guide.html
    February 01, 2017 - Why did it happen? How will you reduce the risk of the defect happening again?
  17. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-10-workflow-mapping.pdf
    September 01, 2015 - important to map what is actually happening, not what the practice “thinks” is happening or wants to happen
  18. www.ahrq.gov/ncepcr/tools/obesity/obpcp-tool3.html
    May 01, 2014 - Integrating Primary Care Practices and Community-based Resources to Manage Obesity Tool 3. Clinical Care Observation Guide Previous Page Next Page Table of Contents Integrating Primary Care Practices and Community-based Resources to Manage Obesity Acknowledgements Support Foreword Oregon Rur…
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Jones_29.pdf
    February 23, 2008 - from happening. 69 49 91 10 73 41 86 10 3.c It is just by chance that more serious mistakes don’t happen … shortcuts. 75 59 97 9 80 68 92 7 4.c My supervisor/manager overlooks patient safety problems that happen … into place based on event reports. 45 36 58 7 47 21 68 13 2.b We are informed about errors that happen
  20. www.ahrq.gov/sites/default/files/wysiwyg/research/publications/pubcomguide/Location-Release-fillable-form.pdf
    April 01, 2024 - Location Release Form for Video Shoots Location Release Form for Video Shoots Instructions This Location Release Form must be completed by the location’s Administrator to verify permission to conduct video recording(s) at a particular location. It does not apply to recordings on government property, which may re…

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