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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
    April 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg Patient Experience and the Patient’s Voice: Introduction and Background Caren Ginsberg, PhD Director, CAHPS® and SOPS® Programs Agency for Healthcare Research and Quality AHRQ and the CAHPS P…
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
    April 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 1) Guide to Patient and Family Engagement Be a Partner in Your Care We work as a team to make sure you get the best care Your health care team includes you, doctors, nurses, other clinical staff, and hospital staff. If you like, the team can also include…
  3. www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
    July 01, 2023 - Tool: DESC The DESC script is a constructive approach to managing and resolving conflict. While used to address both informational and interpersonal conflict, it is most effective with the latter. It is especially appropriate for major conflicts such as hostile or harassing behaviors that are putting the well-b…
  4. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/partner-care.html
    July 01, 2023 - Be a Partner in Your Care AHRQ Safety Program for Perinatal Care We Work as a Team To Make Sure You Get the Best Care Your health care team includes you, doctors, nurses, other clinical staff, and hospital staff. If you like, the team can also include your family or friends. At [ insert hospit…
  5. www.ahrq.gov/hai/cusp/toolkit/content-calls/engagement.html
    April 01, 2013 - And absolutely both of those have to happen. … These infections are kind of invisible, and they happen in the future, so I’m just going to go without … That would never happen. Why? Because it’s not change that people fear. It’s loss. … Now, how did that happen? Who knows? We’re a big organization.
  6. www.ahrq.gov/hai/cusp/toolkit/content-calls/estimator.html
    April 01, 2013 - It had this result, and I don't want that to happen again. … Now, let's go and investigate it so it doesn't happen again." … need to be part of a team, but they can't own this, but we can all own the success because it won't happen
  7. www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/handout.html
    November 01, 2017 - Good root cause analysis can’t happen in an environment in which staff don’t feel it is safe to be honest … The falls huddle is supposed to happen on every shift, right?
  8. www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu.html
    December 01, 2017 - But it doesn't happen overnight and I think this graph shows you that this is years of work. … So I think these are encouraging data in terms of what can happen in trends in ICU care, and that there
  9. Paul Tedrick (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-icu-transcript.doc
    May 13, 2014 - But it doesn’t happen overnight and I think this graph shows you that this is years of work. … So I think these are encouraging data in terms of what can happen in trends in ICU care, and that there
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/premortem-scorecard-facguide.docx
    January 01, 2017 - Why did it happen? 3. How will you reduce the risk of the defect happening again? 4.
  11. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/slides.html
    October 01, 2020 - When might this happen?
  12. www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
    December 01, 2012 - Conducting a Morning Briefing CUSP Toolkit Improve communication with nursing staff Problem statement: Physicians can improve communication with nursing staff while more efficiently prioritizing patient care delivery and admissions and discharges. What is a Morning Briefing? A morning briefing is a dial…
  13. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Infographic.pdf
    January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Infographic Summary Findings From the 2023 Nursing Home Survey Database 62 participating nursing homes 3,224 nursing home staff respondents Average Response Rate by Survey Administration Mode Paper 52% Web 45%…
  14. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/sim-tool-guidance.html
    July 01, 2023 - Facilitation Instructions for Conducting In Situ Simulations AHRQ Safety Program for Perinatal Care Purpose of the tool: Simulation provides opportunities to practice teamwork and clinical skills and strategies in a safe learning environment and, through practice and feedback, acquire teamwork …
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    April 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 1) Be a Partner in Your Care Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy 2: Communicating to Improve Quality (Tool 1) Guide to Patient and Family Engagement :: 1 Guide to Patient and Family Engagement We w…
  16. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-last10-patients-audit.pdf
    April 02, 2025 - Job Aid: “Last 10 Patients” Chart Audit Primary Care Practice Facilitator Training Series 1 Job Aid: “Last 10 Patients” Chart Audit Overview For a “last 10 patients” chart audit, look at the records of the last 10 patients the practice saw, who should have received care or a service. Use a “last 10 …
  17. www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/nursing-home/2025-nursing-home-database-report-summary.pdf
    January 01, 2025 - 2025 SOPS Nursing Home Database Report Executive Summary Overview Infographic Surveys on Patient Safety Culture® Findings From the 2025 SOPS Nursing Home Survey Database 107 Participating Nursing Homes 4,411 Nursing Home Staff Respondents 63% Composite Measure Average Highest Scoring Composite Meas…
  18. www.ahrq.gov/hai/cusp/modules/implement/alt-text.html
    April 01, 2013 - coordination, policies, and procedures) Have an understanding of what’s going on and what is likely to happen
  19. www.ahrq.gov/hai/cusp/modules/implement/teamwork.html
    December 01, 2012 - Have an understanding of what’s going on and what is likely to happen next.
  20. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-slides.html
    October 01, 2020 - TeamSTEPPS® Slide 44: Why Voicing Concerns in the Surgical Environment Is Important Problems that happen

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