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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
April 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg
Patient Experience and the Patient’s Voice:
Introduction and Background
Caren Ginsberg, PhD
Director, CAHPS® and SOPS® Programs
Agency for Healthcare Research and Quality
AHRQ and the CAHPS P…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
April 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 1)
Guide to Patient and Family Engagement
Be a Partner in Your Care
We work as a team to make sure
you get the best care
Your health care team includes you, doctors, nurses,
other clinical staff, and hospital staff. If you like, the team
can also include…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - Tool: DESC
The DESC script is a constructive approach to managing and resolving conflict. While used to address both informational and interpersonal conflict, it is most effective with the latter. It is especially appropriate for major conflicts such as hostile or harassing behaviors that are putting the well-b…
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/partner-care.html
July 01, 2023 - Be a Partner in Your Care
AHRQ Safety Program for Perinatal Care
We Work as a Team To Make Sure You Get the Best Care
Your health care team includes you, doctors, nurses, other clinical staff, and hospital staff. If you like, the team can also include your family or friends.
At [ insert hospit…
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www.ahrq.gov/hai/cusp/toolkit/content-calls/engagement.html
April 01, 2013 - And absolutely both of those have to happen. … These infections are kind of invisible, and they happen in the future, so I’m just going to go without … That would never happen. Why? Because it’s not change that people fear. It’s loss. … Now, how did that happen? Who knows? We’re a big organization.
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www.ahrq.gov/hai/cusp/toolkit/content-calls/estimator.html
April 01, 2013 - It had this result, and I don't want that to happen again. … Now, let's go and investigate it so it doesn't happen again." … need to be part of a team, but they can't own this, but we can all own the success because it won't happen
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/handout.html
November 01, 2017 - Good root cause analysis can’t happen in an environment in which staff don’t feel it is safe to be honest … The falls huddle is supposed to happen on every shift, right?
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www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu.html
December 01, 2017 - But it doesn't happen overnight and I think this graph shows you that this is years of work. … So I think these are encouraging data in terms of what can happen in trends in ICU care, and that there
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-icu-transcript.doc
May 13, 2014 - But it doesn’t happen overnight and I think this graph shows you that this is years of work. … So I think these are encouraging data in terms of what can happen in trends in ICU care, and that there
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/premortem-scorecard-facguide.docx
January 01, 2017 - Why did it happen?
3. How will you reduce the risk of the defect happening again?
4.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/slides.html
October 01, 2020 - When might this happen?
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www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
December 01, 2012 - Conducting a Morning Briefing
CUSP Toolkit
Improve communication with nursing staff
Problem statement: Physicians can improve communication with nursing staff while more efficiently prioritizing patient care delivery and admissions and discharges.
What is a Morning Briefing? A morning briefing is a dial…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Infographic.pdf
January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Infographic Summary
Findings From the 2023 Nursing Home Survey Database
62
participating
nursing homes
3,224
nursing home staff
respondents
Average Response Rate by
Survey Administration Mode
Paper 52%
Web 45%…
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/sim-tool-guidance.html
July 01, 2023 - Facilitation Instructions for Conducting In Situ Simulations
AHRQ Safety Program for Perinatal Care
Purpose of the tool: Simulation provides opportunities to practice teamwork and clinical skills and strategies in a safe learning environment and, through practice and feedback, acquire teamwork …
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
April 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 1)
Be a Partner in Your Care
Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type text] [Type text]
Strategy 2: Communicating to Improve Quality (Tool 1)
Guide to Patient and Family Engagement :: 1
Guide to Patient and Family Engagement
We w…
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-last10-patients-audit.pdf
April 02, 2025 - Job Aid: “Last 10 Patients” Chart Audit
Primary Care Practice Facilitator
Training Series
1
Job Aid: “Last 10 Patients” Chart Audit
Overview
For a “last 10 patients” chart audit, look at the records of the last 10 patients the practice saw,
who should have received care or a service. Use a “last 10 …
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www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/nursing-home/2025-nursing-home-database-report-summary.pdf
January 01, 2025 - 2025 SOPS Nursing Home Database Report Executive Summary Overview Infographic
Surveys on Patient Safety Culture®
Findings From the 2025 SOPS Nursing Home Survey Database
107
Participating
Nursing Homes
4,411
Nursing Home Staff
Respondents
63%
Composite Measure
Average
Highest Scoring Composite Meas…
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www.ahrq.gov/hai/cusp/modules/implement/alt-text.html
April 01, 2013 - coordination, policies, and procedures)
Have an understanding of what’s going on and what is likely to happen
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www.ahrq.gov/hai/cusp/modules/implement/teamwork.html
December 01, 2012 - Have an understanding of what’s going on and what is likely to happen next.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-slides.html
October 01, 2020 - TeamSTEPPS®
Slide 44: Why Voicing Concerns in the Surgical Environment Is Important
Problems that happen