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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english.docx
September 01, 2024 - reporting their mistakes
1
2
3
4
5
9
SECTION B: Communications
How often do the following things happen … again
1
2
3
4
5
9
SECTION B: Communications (continued)
How often do the following things happen … This nursing home lets the same mistakes happen again and again
1
2
3
4
5
9
4.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/ambulatory-surgery-sops-items-and-composites.pdf
January 01, 2015 - We are good at changing processes to make sure the same patient safety problems don’t happen again. … Staff are told about patient safety problems that happen in this facility.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/composite-measures-english.pdf
January 01, 2015 - We are good at changing processes to make sure the same patient safety problems don’t happen again. … Staff are told about patient safety problems that happen in this facility.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta)
These supplemental items are designed to be used with the CAHPS Clinician & Group Visit Survey 4.0 (beta).
Learn about the CAHPS Patient Narrative Item Sets .
Learn about the Clinician & Group Visit Survey 4.0 (beta) .
Placing …
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www.ahrq.gov/hai/cusp/toolkit/content-calls/briefing-slides/slides.html
October 01, 2014 - An Overview
Members of the team have an understanding of what’s going on and what is likely to happen … competence
Who has what skills
Who performs what
Who knows what
Predicts what will happen
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www.ahrq.gov/patient-safety/resources/liability/silence.html
August 01, 2017 - Second, we need to know that what happened to our loved one is not going to happen to anyone else.
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www.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - Second, we need to know that what happened to our loved one is not going to happen to anyone else.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/162-example-completed-learning-defects-tool.docx
October 01, 2024 - A defect is any clinical or operational event that you would not want to happen again. … Why did it happen?
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/manapb17.html
December 01, 2017 - Quality Improvement Initiative for Nursing Facilities
Appendix B17: Handout for Inservice #1, Why Falls Happen
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nh-survey-06-16-21.doc
June 16, 2021 - mistakes
(1
(2
(3
(4
(5
(9
SECTION B: Communications
How often do the following things happen … (2
(3
(4
(5
(9
SECTION B: Communications (continued)
How often do the following things happen … This nursing home lets the same mistakes happen again and again
(1
(2
(3
(4
(5
(9
4.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
May 23, 2022 - care
Standardized surveys: What happened to the patient in the care
encounter, or how often did it happen
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www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments
Population version: Child
Learn about:
CAHPS Patient Narrative Item Sets
CAHPS Child Hospital Narrative Item Set
Placing the items in the survey:
Insert these supplemental items before the "About You" section of the sur…
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/graber-summit2016.pdf
January 01, 2017 - devastating consequences.”
1 in 20 chance per year X 80 years = approximately 100%
Where do they happen … Arch Int Med 165:1493-9, 2005
Why do they happen? … safety challenge�
Slide Number 28
Slide Number 29
Slide Number 30
Slide Number 31
Where do they happen
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-j.html
May 01, 2017 - Appendix J. Coaching Tool Instructions and Observation Tool With Coaching Section - Implementation Guide
After using the observation tool to collect information regarding the processes performed in the operating room or procedure room, use the coaching tool to coach the team on what it is doing well and how it …
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www.ahrq.gov/sops/international/nursing-home/translators.html
October 01, 2014 - expect supervisors to investigate all factors, including systems reasons, to determine why mistakes happen … Sometimes, Most of the time, Always, Does Not Apply or Don't Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don't Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don't Know)
How often do the following things happen … This nursing home lets the same mistakes happen again and again. (negatively worded)
D4.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-form.pdf
August 26, 2019 - 1 2 3 4 5 9
SECTION C: Communication
How often do the following things happen in your unit … We are informed about errors that happen in
this unit ............................................ … When errors happen in this unit, we discuss
ways to prevent them from happening again .. 1 2 3 4
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/124-cusp-science-safety-fg.docx
April 01, 2025 - address other system factors, because defects in the system increase the likelihood that the error will happen … prevents infusions from running too fast is an example of a latent failure that enabled the defect to happen … Latent failures are the “holes in the system”—the weaknesses that could allow an active failure to happen … Slide 18
Swiss Cheese Model: How Errors Happen
SAY:
Sometimes defenses fail, and errors line up, … These adverse outcomes are our “defects”—the events that occur and we don’t want them to happen again
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/110-ss-lfd-sample.docx
April 01, 2025 - A defect is any clinical or operational event or situation that you would not want to happen again. … Why Did It Happen?
Below is a framework to help you review and evaluate your case.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english.pdf
September 01, 2024 - 1 2 3 4 5 9
SECTION B: Communications
How often do the following things happen
in your nursing … 1 2 3 4 5 9
3
SECTION B: Communications (continued)
How often do the following things happen … This nursing home lets the same mistakes
happen again and again .............................
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/019-ss-periop-infection-prevention-fg.docx
April 01, 2025 - · Why did it happen?
· How do we reduce the likelihood of this happening again? … Slide 32
Case Example: Why Did it Happen?
SAY:
So, why did it happen?