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www.ahrq.gov/talkingquality/translate/scores/scoring.html
June 01, 2016 - Do you want to tell people how often this event happened or how often it did not happen? … Experience indicates that in this case, saying how often a patient safety event did happen will be
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/changing-system-slides.pptx
June 01, 2021 - Why did it happen?
What could you do to reduce the risk?
How do you know that risk was reduced? … Imagine the world as they did when the event occurred.
13
Changing the System
13
Why Did It Happen
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www.ahrq.gov/hai/cusp/modules/identify/notes.html
December 01, 2012 - Why Did It Happen?
Slide 24. What Will You Do To Reduce the Risk of Recurrence?
Slide 25. … Why did it happen?
What will you do to reduce risk? … Why did it happen?
Step 1. Visualize the factors that led to the event.
Step 2. … Return to Contents
Slide 23: Why Did It Happen?
Do:
Play the video. … Defects are clinical or operational events that you do not want to happen again.
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www.ahrq.gov/hai/cusp/modules/identify/index.html
July 01, 2018 - Why Did It Happen? (34 sec.)
What Will You Do to Reduce the Risk of Recurrence? (40 sec.)
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemakingnotes.docx
August 08, 2012 - · Why did it happen?
· What will you do to reduce risk? … categorized in three main types: skill-based, rule-based, and knowledge-based.
· Skill-based failures happen … The consequent event is described in terms of the event's consequences:
· Harm that did happen
· Harm … that did not happen—No harm event
· Event did not reach the patient—Near-miss event
We then ask why … Why did it happen?
· Step 1. Visualize the factors that led to the event.
· Step 2.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-elicitation-protocol-cgcahps-adult_2357-7a.docx
December 01, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Narrative Comments
Population Version: Adult
Supplemental Items for the CAHPS® Clinician & Group Survey 3.0
Topic: Narrative Comments
Population Version: Adult
Languages: English
This is the beta version of the CAHPS Patient Narrative Elicitation Pro…
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www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/understand-sci-fac-guide.html
May 01, 2017 - Slide 4: How Can These Errors Happen? … The first step in comprehending why they happen is accepting that people are not perfect. … Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked? … Why did it happen?
How will you reduce the risk of recurrence?
How will you know it worked?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/resources/infotransNHSOPS.pdf
January 01, 2010 - expect supervisors to
investigate all factors, including systems reasons, to determine why mistakes happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … This nursing home lets the same mistakes happen again and again. (negatively worded)
D4.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/129-ss-blank-lfd.docx
April 01, 2025 - A defect is any clinical or operational event or situation that you would not want to happen again. … Why Did It Happen?
Below is a framework to help you review and evaluate your case.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - We are informed about errors that happen in this unit.
C2. … When errors happen in this unit, we discuss ways to prevent them from happening again.
C3.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/091-decolonization-implementation-fg.docx
April 01, 2025 - Slide 6
Where Does Decolonization Happen? … This tool asks four important questions: what happened, why did it happen, how to reduce the likelihood … The next question was to investigate is, why did it happen? … next step in the process is to develop an intervention to reduce the likelihood that this risk will happen
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - Purpose: To provide guidance to individuals who are conducting initial or followup disclosure conversations,
including key disclosure communication skills.
Who should use this tool? Disclosure Lead and any staff who will be engaged in disclosure conversations.
How to use this tool: Use Part I of the checklist to pre…
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Disclosure Checklist
AHRQ Communication and Optimal Resolution Toolkit
Purpose: To provide guidance to individuals who are conducting initial or followup disclosure conversations, including key disclosure communication skills.
Who should use this tool? Disclosure Lead and any staff who will be engaged in …
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/111-ss-cusp-lfd-worksheet-a3.docx
April 01, 2025 - How Can We Reduce the Chance This Will Happen Again?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-surgery/111-cusp-learning-from-defects-worksheet.docx
April 01, 2025 - How Can We Reduce the Chance This Will Happen Again?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-elicitation-protocol-cgcahps-child_2358-7a.docx
December 01, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Narrative Comments
Population Version: Child
Supplemental Items for the CAHPS® Clinician & Group Survey 3.0
Topic: Narrative Comments
Population Version: Child
Languages: English
This is the beta version of the CAHPS Patient Narrative Elicitation Pro…
-
www.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Why Did It Happen?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 25, 2014 - past 12 months)
Positive experiences: 1 Question with
narrative guide (what happened, how did it
happen … (past 12 months)
Positive experiences: 1 Question with narrative guide
(what happened, how did it happen
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docx
May 01, 2017 - The first step in comprehending why they happen is accepting that people are not perfect. … Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked? … Why did it happen?
How will you reduce the risk of recurrence?
How will you know it worked?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/attitudes-beliefs-transcript.pdf
April 01, 2022 - So, it can happen. And it does happen.
And there's plenty in the literature. … that help us to get there,
that improve teamwork, improve communication, that all show that this can
happen … So, we know it can happen. … So, to share successes like that, yes, it
does happen.