-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
September 01, 2019 - (C1)
We are informed about errors that happen in this
unit. … -------------------------------------- My supervisor/manager overlooks patient safety problems that happen … 2.0
Overall Perceptions of Patient Safety
It is just by chance that more serious mistakes don’t happen … (C1)
We are informed about errors
that happen in this unit. … (C3) 66% 66% 0%
+/- 3%
[-3% to 3%]
No
change
When errors happen in this unit, we
discuss ways
-
teamstepps.ahrq.gov/talkingquality/translate/scores/scoring.html
June 01, 2016 - Do you want to tell people how often this event happened or how often it did not happen? … Experience indicates that in this case, saying how often a patient safety event did happen will be
-
teamstepps.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - To assess patient experience, one must find out from patients whether something that should happen in
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - We look at staff actions and the way we do things to understand why mistakes happen in this
pharmacy
-
teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
August 01, 2022 - and Analysis is that managing individual performance alone does not ensure that a harm event won't happen
-
teamstepps.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Why Did It Happen?
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - Administering the CAHPS Child Hospital Narrative Item Set
Administering the CAHPS® Child Hospital
Narrative Item Set
November 2023
Introduction ..................................................................................................................... 1
Deciding Whether to Use Narrative Items .........…
-
teamstepps.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - Can you tell me in your own words what might happen?” … What might happen then? … Doctor: Yes…that could unfortunately happen. … Doctor: That could happen. … How likely are they to happen?
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - stable; her heart rate, blood pressure, and oxygen level are all in normal ranges, but something did happen
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-survey.pdf
June 06, 2018 - Staff are told about patient safety problems that
happen in this facility ......................... … We are good at changing processes to make sure
the same patient safety problems don’t happen again.
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Development and Testing of
the CAHPS Elicitation Protocol
Mark Schlesinger
Yale School of Public Health
www.ahrq.gov/cahps
Goals for narrative elicitation: specifics
We aspired to collect narratives that are:
• Complete: provide a full picture of the experiences that
matter…
-
teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
August 01, 2022 - FUTURE RISKS
Are there other areas in the organization where this could happen?
-
teamstepps.ahrq.gov/questions/videos/patient-mcgregor.html
November 01, 2020 - I happen to be the car."
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - About the CAHPS Patient Narratives Elicitation Protocol
CAHPS® Clinician & Group Survey and Instructions
About the CAHPS Patient Narrative Elicitation Protocol
Document No. 2315
Updated April 24, 2018
About the CAHPS® Patient Narrative
Elicitation Protocol
Introduction .................................…
-
teamstepps.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - Medical providers are committed to caring for their patients; however, adverse events can happen.
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - the scenario or the care provision that’s being
described, what actually happened and where did it happen … When did it happen? And what was the periodicity?
-
teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - The second-victim is often fearful at this point about what is going to happen next and whether or not … clinical staff involved in the event, notify clinical staff involved in the event what is going to happen
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - Can you tell me in your own words what might
happen?” … What might happen then? … Doctor: Yes…that could unfortunately happen. … Doctor: That could happen. … How likely are they to happen?
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol
QUESTIONS & ANSWERS
The CAHPS Patient Narrative Elicitation Protocol:
A Scientific Approach to Collecting Comments on Experiences of Care
Narratives from patients about their health care experiences can provide a valuable complement to
standar…
-
teamstepps.ahrq.gov/teamstepps-program/curriculum/communication/tools/ipass.html
July 01, 2023 - ownership
S ituation Awareness & Contingency Planning
Know what's going on
Plan for what might happen