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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-fac-guide.html
February 01, 2017 - Say:
A defect is anything you do not want to happen again or to ever happen. … Slide 15: Why Did It Happen?
Say:
Next, move on to why the defect happened. … Slide 20: Why Did It Happen? … Slide 21: Why Did It Happen?
Say:
Make the "whys" visual. … Slide 22: Why Did It Happen?
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ce.effectivehealthcare.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-fac-notes.html
December 01, 2017 - The same problem, though addressed for that one moment in time, could easily happen again. … Say:
Unless you fix the system and proactively prevent the defect from happening again, it will happen … A defect is anything you do not want to happen or happen again. … Slide 12: Why Did It Happen?
Ask:
Why did it happen?
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-slides.html
February 01, 2017 - Why did it happen?
How will you reduce the risk of it happening again? … Slide 15: Why Did It Happen? … Slide 20: Why Did It Happen?
Try to go deeper as you identify contributing factors. … Slide 21: Why Did It Happen? … Slide 22: Why Did It Happen?
What about the people side of the defect?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/sops-nurse-home-items-06-16-21.pdf
January 01, 2000 - Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … Sometimes, Most of the time, Always, Does Not Apply or Don’t Know)
How often do the following things happen … This nursing home lets the same mistakes happen again and again. (negatively worded)
D4.
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ce.effectivehealthcare.ahrq.gov/hai/tools/surgery/tools/applying-cusp/learn-from-defects.html
December 01, 2017 - Why did it happen? … Why did it happen?
Investigate your care delivery system. … Why did it happen? … Why did it happen?
Investigate your care delivery system. … One method you can use to reduce the likelihood that a defect will happen again is to—
Focus your
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ce.effectivehealthcare.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-slides.html
December 01, 2017 - Slide 6: What Is a Defect
Anything you do not want to happen again. … (From view of person involved)
Why did it happen? … Slide 12: Why Did It Happen?
Critical to include adaptive teamwork concerns.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects.pptx
December 01, 2017 - Anything
you do not
want to happen
again. … SAY:
A defect is anything you do not want to have happen again or ever have happen, even if it hasn’t … From view of person involved
Why did it happen? … 20
Why Did It Happen? … From view of person involved
Why did it happen?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops-items-composites.pdf
February 16, 2021 - My supervisor/manager overlooks patient safety problems that happen over and over. … It is just by chance that more serious mistakes don't happen around here. (negatively worded)
A17. … We are informed about errors that happen in this unit.
C5.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cauti-learning-from-defects.pdf
April 01, 2022 - No
Yes No
Why did the CAUTI happen? What factors contributed?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects.pptx
December 01, 2017 - Anything
you do not
want to happen
again. … A defect is anything you do not want to happen or have happen again. … From view of people involved
Why did it happen? … Why Did It Happen? … ASK:
Why did it happen?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects_facnotes.docx
December 01, 2017 - The same problem, though addressed for that one moment in time, could easily happen again. … SAY:
Unless you fix the system and proactively prevent the defect from happening again, it will happen … A defect is anything you do not want to happen or happen again. … Slide 11
Why Did It Happen?
ASK:
Why did it happen?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1a.docx
January 01, 2004 - It is just by chance that more serious mistakes don’t happen around here
1
2
3
4
5
11. … My supervisor/manager overlooks patient safety problems that happen over and over
1
2
3
4
5 … SECTION C: Communications
How often do the following things happen in your work area/unit? … We are informed about errors that happen in this unit
1
2
3
4
5
4. … SECTION D: Frequency of Events Reported
In your hospital work area/unit, when the following mistakes happen
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
January 01, 2014 - Satisfaction
• Patient Experience
Focus on patient
reports
Whether something
that should happen … actually did happen,
and how often it
happened
Frequency scales
Objective assessment
• Patient
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patients-consumers/care-planning/errors/20tips/20tips.pdf
September 01, 2011 - They can happen during
even the most routine tasks, such as when a hospital
patient on a saltfree … But errors also happen
when doctors* and patients have problems
communicating. … If you know
what might happen, you will be better prepared
if it does or if something unexpected happens
-
ce.effectivehealthcare.ahrq.gov/takeheart/assessing/slide-presentation/index.html
August 01, 2023 - Skip to main content
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/identify/sensemaking.pptx
January 01, 2006 - Why did it happen?
3. What will you do to reduce the risk of recurrence?
4. … 22
Why Did It Happen?
23
What Will You Do To Reduce the Risk of Recurrence? … several common themes
Defects or failures are clinical or operational events that you do not want to happen
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/resources/infotranshsops.pdf
September 01, 2009 - My supervisor/manager overlooks patient safety problems that happen over and over. … It is just by chance that more serious mistakes don't happen around here. … worded) (More about this item: It is because of good luck or good fortune that more
mistakes do not happen … In other words, the reason mistakes do not happen more often is
good luck, NOT because procedures or … We are informed about errors that happen in this unit.
C5.
-
ce.effectivehealthcare.ahrq.gov/sops/international/hospital/translators.html
October 01, 2014 - My supervisor/manager overlooks patient safety problems that happen over and over. … It is just by chance that more serious mistakes don't happen around here. … In other words, the reason mistakes do not happen more often is good luck, not because procedures or … We are informed about errors that happen in this unit.
C5. … worded) ( More about this item: Shift changes cause problems for patients in this hospital—problems happen
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-icu-notes.docx
April 01, 2022 - As we discussed at the beginning of this presentation, staff need a clear understanding of what will happen … · Why did it happen?
· How will you reduce the risk of the defect happening again? … Slide 14
In order for the CUSP team to better understand why defects happen, make the "whys" visual