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41. Improving-Facnotes (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
    May 01, 2017 - Slide 15 SAY: Good briefings have several critical components. … Slide 16 SAY: Let’s see what a good briefing looks like. … ASK: What are some of the qualities of a good briefing that you saw? … Slide 21 SAY: Let’s see what a good debriefing looks like. … It is good practice to debrief in the operating room whenever possible.

42. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
    October 29, 2018 - www.ahrq.gov/cahps Highlight Missing Aspects of Existing Composite Measures • Yes they are very good … This made me feel good. 38 Preliminary Findingsfrom Phase One What’s Important to NYP Patients:

43. SOPS Community Pharmacy Survey Items and Composites (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
    June 19, 2018 - The physical layout of this pharmacy supports good workflow. … This pharmacy is good at preventing mistakes. C9. … (Poor, Fair, Good, Very Good, Excellent) E1.

44. SOPS Nursing Home Survey Items and Composite Measures (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/sops-nurse-home-items-06-16-21.pdf
    January 01, 2000 - My supervisor says a good word to staff who follow the right procedures. C3. … This nursing home does a good job keeping residents safe. D8. … (Poor, Fair, Good, Very good, Excellent) E2.

45. Survey on Patient Safety (facility version) (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
    November 15, 2019 - Our procedures and systems are good at preventing errors from happening (1 (2 (3 (4 (5 SECTION … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … ( ( ( ( ( A Excellent B Very Good C Acceptable D Poor E Failing SECTION F: Your … There is good cooperation among units that need to work together (1 (2 (3 (4 (5 SECTION F: Your

46. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - 1 Excellent 2 Very Good 3 Good 4 Fair 5 Poor 29. … 1 Excellent 2 Very Good 3 Good 4 Fair 5 Poor 30. What is your child’s age?

47. Survey on Patient Safety (facility version) (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.pdf
    November 18, 2019 - Our procedures and systems are good at preventing errors from happening ........................... … My supervisor/manager says a good word when he/she sees a job done according to established patient …      A B C D E Excellent Very Good Acceptable Poor Failing SECTION F: Your Facility … There is good cooperation among units that need to work together ......... 1 2 3 4 5

48. Medical Office Survey on Patient Safety Culture: 2018 User Database Report Part I (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2018mosopsdatabasereport-part1-rev0921.pdf
    April 01, 2018 - In this office, there is a good working relationship between staff and providers. … (G1B) Excellent/Very Good 72% 20.37% 0% 44% 60% 73% 86% 100% 100% 3. … (G1C) Excellent/Very Good 56% 24.89% 0% 25% 39% 57% 75% 89% 100% 4. … (G1D) Excellent/Very Good 61% 22.94% 0% 33% 45% 62% 78% 93% 100% 5. … , Very good, Excellent).

49. Leadership | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/officebasedcare/2_leadership_good/index.html
    February 01, 2017 - Course Research/Evidence Base TeamSTEPPS® Webinars Leadership Good … Leadership in Office-Based Care (Good Teamwork) [3 min 49 sec] YouTube embedded video: https://www.youtube-nocookie.com

50. Situation Monitoring | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/officebasedcare/4_situation_monitoring_good/index.html
    February 01, 2017 - Research/Evidence Base TeamSTEPPS® Webinars Situation Monitoring Good … Situation Monitoring in Office-Based Care (Good Teamwork) [2 min 26 sec] YouTube embedded video: https

51. Mutual Support | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/officebasedcare/3_mutual_support_good/index.html
    February 01, 2017 - Research/Evidence Base TeamSTEPPS® Webinars Mutual Support Good … Mutual Support in Office-Based Care (Good Teamwork) [4 min 10 sec] YouTube embedded video: https:/

52. Patient Involvement | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patients-consumers/patient-involvement/index.html
    November 01, 2016 - Patients and families who engage with health care providers ask good questions and help reduce the risk … Questions To Ask Your Doctor Your health depends on good communication Patient & Clinician Videos

53. Communication | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/officebasedcare/1_communication_good/index.html
    February 01, 2017 - Research/Evidence Base TeamSTEPPS® Webinars Communication Good … Good Teamwork [3 min 33 sec] YouTube embedded video: https://www.youtube-nocookie.com/embed/kEskfb2yUY4

54. Step 3: Talk With Your Doctor | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/questions/resources/diagnosis/step3.html
    November 01, 2020 - But research has shown that good communication with your doctor can actually be good for your health. … Of course, good communication is a two-way street.

55. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
    May 01, 2022 - A good working relationship with your vendor. … Ways to encourage good communication include the following: Ensure some overlap of membership in key … A Good Working Relationship With Your Vendor Once you have selected one or more vendors, you will need

56. Improving Communication and Teamwork in the Surgical Environment Module: Facilitator Notes | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
    May 01, 2017 - Slide 16: Components of a Good Briefing Say: Good briefings have several critical components. … Slide 17: Briefing Say: Let’s see what a good briefing looks like. … Ask: What are some of the qualities of a good briefing that you saw? … Ask: What are some of the components of a good debriefing that you saw? … It is good practice to debrief in the operating room whenever possible.

57. COMMUNICATION
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
    January 01, 2008 - There is a tremendous body of evidence to support the efficacy of good communication skills for effective … Opportunity—Handoffs are a good time to review and have a new pair of eyes evaluate the situation for … As with all the other TeamSTEPPS concepts, good communication applies to everyone within the medical … Good communication facilitates the development of shared mental models, adaptability, mutual trust, and … INSTRUCTOR NOTE: This ends the Communication module and may be a good place to break again.

58. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Naomi Yount, PhD (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-yount.pdf
    January 01, 2023 - when needed to help move, transfer, or lift residents 87 Equipment and assistive devices are in good … than I can remember.” 43 Protection From Workplace Hazards Average % Positive Response There are good … on how to de-escalate or calm down situations when residents are agitated or upset 68 There are good … We give good care but could be better at times!

59. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
    January 01, 2023 - reported “Always” or “Most of the time” 28 Overall Rating on Patient Safety Excellent 56% Very Good … 31% Good 9% Fair 3% Poor 0% 88% of respondents rated their ASC “Excellent” or “Very Good” … (Item C3) (NA/DK/MI = 5%) 73% Positive 17% Neutral 10% Negative We are good at changing processes

60. Resources | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/questions/resources/index.html
    November 01, 2020 - Research shows that patients who have a good relationship with their health care team receive better … Patients and families who engage with health care providers to ask good questions can help reduce the