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61. Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture Webinar Transcript (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
    January 01, 2014 - Stroud, Slide 41 An additional strategy is called the Good Catches. … And we can submit our Good Catches electronically and the Good Catches are shared for learning and then … So that’s good to know. … And they’re pretty good about participating. … And there’s also good communication between everybody in the clinic.

62. An Overview of the SOPS® Surveys for New Users - Tyler (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/4-sops101-webcast-2023-tyler.pdf
    January 01, 2023 - rating of unit/work area 67% of respondents rated their unit/work area “Excellent” or “Very Good … ” 29% Excellent 37% Very Good 23% Good 8% Fair 2% Poor Notes: 1) Percentages indicate

63. Understanding CAHPS® Surveys: A Primer for New Users Infographic (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
    February 01, 2019 - experience encompasses the range of interactions patients have with the health care system, including:  Good

64. Debrief Example Audio Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
    May 01, 2017 - I know how challenging it can be sometimes to find new and relevant topics for QI studies, and the good … There are immediate benefits of doing a good debrief, like ensuring that our problems get fixed before … The quick wins that you get from doing a good debrief can really help build momentum for implementing … Slide 2: Problem Statement Any good quality improvement project needs to start out with what we call … Tables are great, but graphs really paint a good, easy-to-understand picture.

65. What Is Patient Experience? | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/cahps/about-cahps/patient-experience/index.html
    September 01, 2023 - when they seek and receive care, such as getting timely appointments, easy access to information, and good … substantial evidence points to a positive association between various aspects of patient experience, such as good

66. Slide 1
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
    January 20, 2006 - The leveled approach is not set in stone Some tools can be reinforced at multiple levels It is also good … Coaching Situational Awareness Using the 3 I’s Consider Emily, a team member who may not exhibit very good … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 30 Tying It All Together A good … displays: Leadership Mutual Support Situational Awareness Communication This positively reinforces good

67. CAHPS QI The Case for Improving Patient Experience (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - Larry Morrissey Carla, we felt that giving patients a good experience was really central to the mission … success as a business, we also recognized that it was critical to that success because if patients had a good … of our business if we want to do well with things, we measure them and make sure that we’re doing a good … Larry Morrissey Well an example that we felt was real important is good communication surrounding the

68. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - Dale Shaller, MPA, Principal, Shaller Consulting Group Dale Shaller Shaller (opening), Slide 1 Good … So, we added the question on what people look for, because it turned out that was a very good warm-up … So, on average, balance is really good. Next slide please, Bria. … Mark Schlesinger That's a good question. … Mark Schlesinger Good question. We don't know much about their literal insurance coverage.

69. Tip 1. In a Quality Report, Write Text That’s Easy To Understand | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/talkingquality/resources/writing/tip1.html
    May 01, 2015 - has shown that many readers perceive a score of “average” as indicating that performance is not very good … Health care quality reports offer good opportunities to educate consumers about concepts they need to … Also in "Tips on Writing a Quality Report" Why Good Writing Matters Tip 1.

70. Just Culture Webcast November 2016 (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
    June 01, 2017 - MD (Moderator) Presentation: Theresa Famolaro Famolaro (opening), Slide 1 Theresa Famolaro: Good … We didn't really understand what it meant, but we knew it wasn't good. … Celeste Mayer Yes, that's a good question. … But you need to document that as a good manager, because if the same or similar type of human error … But it is a good one. Theresa Famolaro Okay.

71. Using Mass Media To Spread Messages About a Quality Report | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
    September 01, 2019 - Generate possible questions you may be asked and craft good answers to those questions. … Either have good answers to questions or know when to slide out from under a question that doesn’t have … a good answer.

72. Coaching Scenarios (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - I have made the assignments, and we are going to manage things “the good old fashioned way today. … I have made the assignments, and we are going to manage things ‘the good old fashioned way today.

73. Enhancing Performance Via Integrated Health Systems (ppt file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
    February 16, 2011 - is this a good thing? … P4P, public reporting, “shared savings”)  measures had better be good 18 Examples of research questions

74. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
    May 01, 2017 - But good patient experience also is associated with important clinical processes and outcomes. … Improving Patient Experience Patient experience is correlated with key financial indicators, making it good … For example:  Good patient experience is associated with lower medical malpractice risk.12, 13 A … 2009 study found that for each drop in patient-reported scores along a five-step scale of “very good

75. FileNewTemplate
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
    January 01, 2008 - There's a tremendous body of evidence to support the efficacy of good communication skills for effective … Handoffs are a good time to review and have a new pair of eyes evaluate the situation for both safety … , the assessment, and requests the necessary information As with all the other TeamSTEPPS concepts, good … As with all the other TeamSTEPPS concepts, good communication applies to everyone within the office. … Good communication facilitates the development of shared mental models, adaptability, mutual trust, and

76. Implementation-Guide-Appendix-I (doc file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/impl-guide/implementation-guide-appendix-i.docx
    August 07, 2015 - to prevent movement and urethral traction · Maintain a sterile closed drainage system · Maintain good

77. TeamSTEPPS for Office-Based Care: Teaching and Coaching | Agency for Healthcare Research and Quality
    www.monahrq.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
    February 01, 2016 - It is also good to think of coaching the tools from the perspective of TeamSTEPPS principles: Communication … Coaching Situational Awareness Using the 3 I’s Consider Emily, a team member who may not exhibit very good … Return to Contents Slide 31: Tying It All Together A good coach models all the TeamSTEPPS principles … This positively reinforces good behavior in mentees.

78. Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items (pdf file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
    August 01, 2019 - Patient Safety Rating (Poor, Fair, Good, Very Good, Excellent) E1.

79. Improving Communication and Teamwork in the Surgical Environment
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
    May 01, 2017 - Components of a Good Briefing Communication and Teamwork | ‹#› AHRQ Safety Program for Ambulatory … — The definition of debriefing The benefits of team debriefing at the end of a case Components of a good … recovery and management Actions needed to make the next case safer or more efficient Components of a Good … fKmNhVn9R1I Communication and Teamwork | ‹#› AHRQ Safety Program for Ambulatory Surgery 22 A good … Often the words look good on paper but do not necessarily reflect what you would say in an actual case

80. Pressure Ulcer Prevention Toolkit (doc file)
    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/putoolkit_module4_tools.docx
    January 01, 1995 - Eschar is good for wound healing. 28. … A good way to decrease pressure on the heels is to elevate them off the bed. 39. … Eschar is good for wound healing. False 28. … A good way to decrease pressure on the heels is to elevate them off the bed. True 39.