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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
March 01, 2016 - Rick Evans
Evans, Slide 13
Good afternoon, everyone. … I'm not
sure if it was good, but I checked off the box. The plans became meaningfully. … That's when you start to see these articles out there about, you know, I'll get good scores. … I refer to it as 'taking a deep
breath' and being able to know you're in good hands. … Since I'm in California, I'd like to say good morning to everyone.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
April 01, 2015 - Hiring a vendor may be a good idea for several
reasons:
• Working with an outside vendor may help … Labels and Envelopes for Paper Survey Packets
Outer envelope labels with staff names are a good idea … Poor
▼
1
Fair
▼
2
Good
▼
3
Very good
▼
4
Excellent
▼
5
SECTION G: Communication in … Within this facility, we do a good job communicating information that affects patient care. … Overall Patient Safety Rating
(Poor, Fair, Good, Very good, Excellent)
F0.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - Chartbook
32
Demographic Characteristics Percent
General Health Status
Excellent 10%
Very Good … 22%
Good 35%
Fair 25%
Poor 7%
Mental Health Status
Excellent 16%
Very Good 23%
Good 31%
Fair … No 68% 70%
General Health Status of child
(as reported by respondent)
Excellent 38% 41%
Very Good … 35% 37%
Good 21% 18%
Fair 5% 4%
Poor 1% 0%
Mental Health Status of child
(as reported by respondent … )
Excellent 37% 40%
Very Good 27% 30%
Good 23% 21%
Fair 11% 8%
Poor 3% 2%
Relationship to the child
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www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Good service recovery programs can turn frustrated, disgruntled, or even furious patients or members … As indicated in the table below about complaint management, good service recovery programs go beyond … Organizations with good customer service and service recovery programs are proactive and let the CEO,
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-facilitator-fundamentals.pdf
January 07, 2022 - Use active listening skills to support good communication
Slow down and stop talking.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-joy-in-work.pdf
January 07, 2022 - Joy in work is central to good patient
care and in recognition of this, the national triple aim has
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
September 01, 2015 - Merriam-Webster (2014) defines it as the “skill, good judgment, Wand polite behavior that is expected … A good way to prepare for and manage waiting time is to arrive prepared with other work tasks. … • Maintain your supplies in good working order. … Fellow PFs
are some of your best resources for good ideas and for support. … Annual performance evaluations are a good time to reassess your
skills.
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www.monahrq.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/highlight01.html
March 01, 2019 - reporting on eight of the quality measures from the Initial Core Set, as well as either maintaining good … "There was a lot of really good discussion about taking a set of measures that were designed to measure … measures aligned with the Initial Core Set to their list of measures reported by practices to receive Good-Better-Best … Use of Quality Indicators in Patient Care: A Senior Primary Care Physician Trying to Take Good Care of
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www.monahrq.ahrq.gov/hai/tools/clabsi-cauti-icu/implement/cusp-modules.html
April 01, 2022 - They are good first steps in the work to lower infections in your ICU as well as establishing key actions
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight01.pdf
September 30, 2015 - extracting and reporting eight of the Initial Core Set
of quality measures from EHRs and either maintaining good … – North Carolina Provider, April 2012
“There was a lot of really good discussion
about taking a set … measures aligned
with the Initial Core Set to their list of
measures reported by practices to receive
Good-Better-Best … Use of Quality Indicators in Patient
Care: A Senior Primary Care Physician Trying
to Take Good Care
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.pdf
October 01, 2016 - family member when he or she definitely has an
infection, but unneeded antibiotics can do more harm than good
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/evidence-now-webinar-learning-health-care-systems.pdf
August 02, 2017 - Good Use of a Practice Facilitator
A rural FQHC with 7 sites (1 site is also the corporate office of … well, a practice facilitator will build capacity for change
Poor Use of a Practice Facilitator
Good
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www.monahrq.ahrq.gov/talkingquality/resources/writing/index.html
July 01, 2011 - Why Good Writing Matters
Tip 1. Write Text That’s Easy for Your Audience To Understand
Tip 2.
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www.monahrq.ahrq.gov/evidencenow/tools/keydrivers/description.html
October 01, 2020 - Since data are only as good as the documentation in the information systems, QI teams can address some … Optimize care team communication
Working well as a team requires good communication, which can take … colleagues informed and involved in changes to their workflow or responsibilities is fundamental to good … come to the office with “evidence” printed from the Internet or torn out of a magazine understand that good … Similarly, when results are good, leaders should commend practice members and celebrate.
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www.monahrq.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - reports to help health systems deliver CLAS so that all patients receive high quality care and achieve good
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module8.pptx
March 07, 2019 - Coaching is a good way to foster that continual development and process improvement, and it's vital to … It is also good to think of coaching the tools from the perspective of TeamSTEPPS
principles:
Communication … Coaching Situational Awareness Using the 3 I’s
Consider Emily, a team member who may not exhibit very good … Workbook
Module 8: Teaching & Coaching
‹#›
Consider Emily, a team member who may not exhibit very good … displays:
Leadership
Mutual Support
Situational Awareness
Communication
This positively reinforces good
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/key_drivers_descriptions.pdf
February 01, 2019 - Since data are only as good as
the documentation in the information systems, QI teams can address some … Optimize care team communication
Working well as a team requires good communication, which can take many … colleagues informed and involved in changes
to their workflow or responsibilities is fundamental to good … to the office with “evidence”
printed from the Internet or torn out of a magazine understand that good … Similarly, when results are good, leaders should commend practice members and
celebrate.
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Use good non-verbal expression (e.g., eye contact).
■ Avoid medical jargon.
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www.monahrq.ahrq.gov/cahps/consumer-reporting/index.html
May 01, 2022 - intended to inform consumers about available health plan or provider choices and support them in making good
-
www.monahrq.ahrq.gov/cahps/consumer-reporting/guidelines/index.html
May 01, 2022 - success of a CAHPS project often rides on the effectiveness of the distribution strategy: no matter how good