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  1. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - Larry Morrissey Carla, we felt that giving patients a good experience was really central to the mission … success as a business, we also recognized that it was critical to that success because if patients had a good … of our business if we want to do well with things, we measure them and make sure that we’re doing a good … Larry Morrissey Well an example that we felt was real important is good communication surrounding the
  2. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
    February 01, 2019 - experience encompasses the range of interactions patients have with the health care system, including:  Good
  3. www.healthcare411.ahrq.gov/ncepcr/tools/cultural-competence/planclas.html
    July 01, 2019 - It makes good business and health care sense for M+COs to undertake a CLAS quality improvement program … It is good business for managed care to market effectively to potential members from LEP and culturally … In this case, good business typically goes hand in hand with improved managed care delivery and outcomes
  4. www.healthcare411.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
    September 01, 2019 - Generate possible questions you may be asked and craft good answers to those questions. … Either have good answers to questions or know when to slide out from under a question that doesn’t have … a good answer.
  5. www.healthcare411.ahrq.gov/talkingquality/resources/writing/tip1.html
    May 01, 2015 - has shown that many readers perceive a score of “average” as indicating that performance is not very good … Health care quality reports offer good opportunities to educate consumers about concepts they need to … Also in "Tips on Writing a Quality Report" Why Good Writing Matters Tip 1.
  6. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
    June 01, 2017 - MD (Moderator) Presentation: Theresa Famolaro Famolaro (opening), Slide 1 Theresa Famolaro: Good … We didn't really understand what it meant, but we knew it wasn't good. … Celeste Mayer Yes, that's a good question. … But you need to document that as a good manager, because if the same or similar type of human error … But it is a good one. Theresa Famolaro Okay.
  7. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
    February 16, 2011 - is this a good thing? … P4P, public reporting, “shared savings”)  measures had better be good 18 Examples of research questions
  8. Coaching Scenarios (pdf file)

    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - I have made the assignments, and we are going to manage things “the good old fashioned way today. … I have made the assignments, and we are going to manage things ‘the good old fashioned way today.
  9. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
    May 01, 2017 - But good patient experience also is associated with important clinical processes and outcomes. … Improving Patient Experience Patient experience is correlated with key financial indicators, making it good … For example:  Good patient experience is associated with lower medical malpractice risk.12, 13 A … 2009 study found that for each drop in patient-reported scores along a five-step scale of “very good
  10. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
    January 01, 2008 - There's a tremendous body of evidence to support the efficacy of good communication skills for effective … Handoffs are a good time to review and have a new pair of eyes evaluate the situation for both safety … , the assessment, and requests the necessary information As with all the other TeamSTEPPS concepts, good … As with all the other TeamSTEPPS concepts, good communication applies to everyone within the office. … Good communication facilitates the development of shared mental models, adaptability, mutual trust, and
  11. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
    February 01, 2016 - It is also good to think of coaching the tools from the perspective of TeamSTEPPS principles: Communication … Coaching Situational Awareness Using the 3 I’s Consider Emily, a team member who may not exhibit very good … Return to Contents Slide 31: Tying It All Together A good coach models all the TeamSTEPPS principles … This positively reinforces good behavior in mentees.
  12. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/impl-guide/implementation-guide-appendix-i.docx
    August 07, 2015 - to prevent movement and urethral traction · Maintain a sterile closed drainage system · Maintain good
  13. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
    May 01, 2017 - Components of a Good Briefing Communication and Teamwork | ‹#› AHRQ Safety Program for Ambulatory … — The definition of debriefing The benefits of team debriefing at the end of a case Components of a good … recovery and management Actions needed to make the next case safer or more efficient Components of a Good … fKmNhVn9R1I Communication and Teamwork | ‹#› AHRQ Safety Program for Ambulatory Surgery 22 A good … Often the words look good on paper but do not necessarily reflect what you would say in an actual case
  14. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
    August 01, 2019 - Patient Safety Rating (Poor, Fair, Good, Very Good, Excellent) E1.
  15. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/putoolkit_module4_tools.docx
    January 01, 1995 - Eschar is good for wound healing. 28. … A good way to decrease pressure on the heels is to elevate them off the bed. 39. … Eschar is good for wound healing. False 28. … A good way to decrease pressure on the heels is to elevate them off the bed. True 39.
  16. www.healthcare411.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
    March 01, 2016 - And good patient experiences go hand in hand with better clinical outcomes. … They can also help health care purchasers identify good value. … In fact, we believe that good clinical care depends on both superior technical quality and great patient
  17. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-31-facilitating-panel-management.pdf
    September 01, 2015 - Sincerely, Diana Group Discussion Is this a good letter? Why or why not? … Alvarez’ team Group Discussion Is this a good letter? Why or why not? … [Oh, hello] Is this a good time to talk? [Yes] How are you today? [I am doing OK.] Dr. … [No] It would be good to have an appointment a week or two after the lab test. … Group Discussion Is this a good phone call? Why or why not?
  18. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
    December 09, 2015 - of Day: Rating Scale Please comment if 1 or 2. 1 = Very Poor 2 = Poor 3 = Acceptable 4 = Good
  19. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
    October 07, 2016 - 1 Excellent 2 Very good 3 Good 4 Fair 5 Poor 49. … 1 Excellent 2 Very good 3 Good 4 Fair 5 Poor CAHPS Cancer Care Survey Drug Therapy
  20. www.healthcare411.ahrq.gov/antibiotic-use/long-term-care/improve/collection.html
    June 01, 2021 - After viewing or presenting this presentation viewers will be able to— Recognize that collecting a good

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