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41. TeamSTEPPS for Office-Based Care: Communication | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps/officebasedcare/module3/office_comm-ig.html
    September 01, 2015 - There is a tremendous body of evidence to support the efficacy of good communication skills for effective … Opportunity— Handoffs are a good time to review and have a new pair of eyes evaluate the situation for … As with all the other TeamSTEPPS concepts, good communication applies to everyone within the medical … Good communication facilitates the development of shared mental models, adaptability, mutual trust, and … Instructor Note: This ends the Communication module and may be a good place to break again.

42. Appendix-K-Debrief-Audio-Facnotes (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
    April 21, 2014 - I know how challenging it can be sometimes to find new and relevant topics for QI studies, and the good … There are immediate benefits of doing a good debrief, like ensuring that our problems get fixed before … The quick wins that you get from doing a good debrief can really help build momentum for implementing … Slide 1 Any good quality improvement project needs to start out with what we call the problem statement … Tables are great, but graphs really paint a good, easy-to-understand picture.

43. 20 Tips To Help Prevent Medical Errors: Patient Fact Sheet | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/questions/resources/20-tips.html
    November 01, 2020 - The good news is that wrong-site surgery is 100 percent preventable. … It is a good idea to find out why a test or treatment is needed and how it can help you. … If you have a test, do not assume that no news is good news.

44. Team Structure and Assembly (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure-speaker-notes.pdf
    July 01, 2023 - Reference Guide The Joint Commission's Speak Up Institute for Healthcare Improvement's (IHI) Ask Me 3: Good … Questions for Your Good Health U.S. … speak-up-campaigns/#sort=%40z95xz95xcontentdate%20descending https://www.ihi.org/resources/Pages/Tools/Ask-Me-3-Good-Questions-for-Your-Good-Health.aspx … https://www.ihi.org/resources/Pages/Tools/Ask-Me-3-Good-Questions-for-Your-Good-Health.aspx https:// … Good team structure promotes teamwork by including a clear leader, involving the patient and other stakeholders

45. Team Structure and Assembly (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure-speaker-notes.pdf
    July 01, 2023 - Team Up DoD's Patient Activation Reference Guide The Joint Commission's Speak Up IHI's Ask Me 3: Good … Questions for Your Good Health HHS' Partnering to Heal IHI's Person- and Family-Centered Care Information … speak-up-campaigns/#sort=%40z95xz95xcontentdate%20descending https://www.ihi.org/resources/Pages/Tools/Ask-Me-3-Good-Questions-for-Your-Good-Health.aspx … https://www.ihi.org/resources/Pages/Tools/Ask-Me-3-Good-Questions-for-Your-Good-Health.aspx https:// … Good team structure promotes teamwork by including a clear leader, involving the patient and other stakeholders

46. TeamSTEPPS® Diagnosis Improvement: Diagnostic Journey of Mr. Kane (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
    March 01, 2022 - Otherwise, his health was good. We just needed to get that fluid under control. [Dr. … Otherwise, his health was good. We just needed to get that fluid under control. … “Keep up the good work!” … “Keep up the good work!” … We are usually pretty good about that, but our medical assistant had been out for a bit.

47. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
    July 10, 2011 - First of all, a good composite will have statistical integrity. … weights that you get to each of these components and you may be able to come up with weights that do a good … have on average, but those might not tailor to the specific needs of somebody who’s interested in how good … composites are only valuable if an organization has the expertise and resources to invest in constructing good

48. Webinar Transcript - National Quality Strategy: Using Payment to Improve Health and Health Care Quality | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/workingforquality/events/webinar-using-payment-to-improve-health-and-health-care-quality.html
    November 01, 2016 - Well, thank you very much and good afternoon, everybody. … to exceptionally good care. … As much as 80 percent if you're at the only at the beginning of good quality. … control to where now 74 percent are under good control. … So, we have enough data to measure with– good reliability.

49. Debrief Example Audio Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
    May 01, 2017 - I know how challenging it can be sometimes to find new and relevant topics for QI studies, and the good … There are immediate benefits of doing a good debrief, like ensuring that our problems get fixed before … The quick wins that you get from doing a good debrief can really help build momentum for implementing … Slide 2: Problem Statement Any good quality improvement project needs to start out with what we call … Tables are great, but graphs really paint a good, easy-to-understand picture.

50. What Is Patient Experience? | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/about-cahps/patient-experience/index.html
    September 01, 2023 - when they seek and receive care, such as getting timely appointments, easy access to information, and good … substantial evidence points to a positive association between various aspects of patient experience, such as good

51. CAHPS Clinician & Group Child Survey 3.0 (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
    August 01, 2015 - 1 Excellent 2 Very Good 3 Good 4 Fair 5 Poor 29. … 1 Excellent 2 Very Good 3 Good 4 Fair 5 Poor 30. What is your child’s age?

52. TeamSTEPPS Video Debrief Guide: SBAR on Inpatient Medical Unit (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/sbar-inpatient-guide.pdf
    August 31, 2023 - We all have received a disorganized message at least once, sent with good intentions.

53. Tip 1. In a Quality Report, Write Text That’s Easy To Understand | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/resources/writing/tip1.html
    May 01, 2015 - has shown that many readers perceive a score of “average” as indicating that performance is not very good … Health care quality reports offer good opportunities to educate consumers about concepts they need to … Also in "Tips on Writing a Quality Report" Why Good Writing Matters Tip 1.

54. Stony Brook University Uses AHRQ's TeamSTEPPS®, Other AHRQ Tools for Physician Assistant Program | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/news/newsroom/case-studies/201523.html
    August 01, 2015 - the students' eyes" to the importance of practicing team-based care and recognizing the importance of good … The materials are good informational tools that enable students to explore various patient health issues

55. TeamSTEPPS Teamwork Performance Observation Tool (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
    May 31, 2023 - Team: Shift: Rating Scale Please 1 = Very Poor comment if 1 or 2. 2 = Poor 3 = Acceptable 4 = Good

56. Mutual Support: Obstetric Hemorrhage (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support-speaker-notes.pdf
    July 01, 2023 - How does good feedback feel? What about “bad” or “constructive” feedback? Not as good, right? … On the other hand, if you are the one receiving feedback, it’s good to remember that the person who … Why would it be a good practice to share the experience with other team members? … You can always draw on what you’ve learned about using the check‐back technique for good communication … Good Feedback Effective Feedback Demonstration Feedback Video Discussion DESCR’ibe It Tips for

57. Mutual Support: Severe Hypertension (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
    July 01, 2023 - DESCR script as a way to structure your assertion. 4 SCRIPT Assertion is a key element in being a good … 18 Hospital AIM Team Leads SPPC‐II Good Feedback • Considerate & Respectful o Everyone is … How does good feedback feel? What about “bad” or “constructive” feedback? Not as good, right? … On the other hand, if you are the one receiving feedback it’s good to remember that the person who is … Why would it be a good practice to share the experience with other team members?

58. Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
    August 01, 2019 - Patient Safety Rating (Poor, Fair, Good, Very Good, Excellent) E1.

59. TeamSTEPPS Mutual Support Facilitator Bullet Points (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-facilitator-bullet-points.pdf
    June 28, 2023 - to Facilitator Guide (Debriefing) 4) Video Scenario Recap and Summation Recap video shows good

60. TeamSTEPPS Mutual Support Facilitator Prep Checklist (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-facilitator-prep-checklist.pdf
    June 28, 2023 - Grand rounds or continuing education conferences are good opportunities.