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  1. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)

    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - So Susan, what are we going to review today? … What kind of specific qualitative methods and tools are we going to talk about today? … the practice, am I going to be able to find a parking spot, how long am I going to have to wait, are … they going to give me bad news, are they going to want to do something that hurt. … So what should people doing a walkthrough note as they're going through the process?

  2. Fallpxtool6A (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool6a.docx
    January 01, 2007 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

  3. Digestive Health Clinic, LLC: Slide Presentation (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

  4. Digestive Health Clinic, LLC: Slide Presentation (pdf file)

    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

  5. Digestive Health Clinic, LLC: Slide Presentation (pdf file)

    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

  6. Digestive Health Clinic, LLC: Slide Presentation (pdf file)

    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

  7. Digestive Health Clinic, LLC: Slide Presentation (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

  8. Sustainability-Tool (doc file)

    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/sustainability-tool.docx
    May 01, 2017 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

  9. Digestive Health Clinic, LLC: Slide Presentation (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

  10. Sustainability-Tool (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/sustainability-tool.docx
    May 01, 2017 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

  11. Fallpxtool6A (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool6a.docx
    January 01, 2007 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

  12. Phoneroleplay (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and tests … How are you going to get there? PATIENT: My sister is going to take me.

  13. Phone Call Role Play (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

  14. Ahcpsample (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcpsample.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday

  15. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)

    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
    June 01, 2014 - But that's a nuance that I'm not going to focus on today. … And I'm going to walk you through each of these aspects. … So I'm going to give you two brief illustrations here. … Mark Schlesinger Going in we had very mixed expectations. … I'm going to ask Steven to respond to this question.

  16. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
    June 01, 2014 - But that's a nuance that I'm not going to focus on today. … And I'm going to walk you through each of these aspects. … So I'm going to give you two brief illustrations here. … Mark Schlesinger Going in we had very mixed expectations. … I'm going to ask Steven to respond to this question.

  17. Postdisphone (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

  18. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

  19. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

  20. Postdisphone (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
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