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patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcpsample.docx
September 01, 2012 - There are other things going on in my life that are
effecting
my health.
)Check the box and write notes … There are other things going on in my life that are
effecting
my health.
)Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are
effecting
my health.
)August 2012
Sunday
Monday
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pcmh.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to
-
pbrn.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to
-
cahps.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to
-
healthcare411.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to
-
monahrq.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to
-
talkingquality.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.docx
January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Clarification of Appointments
CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/tinsleyslides.pdf
September 01, 2015 - Implemented
Basket of small gifts to reward staff for reporting
problems, making suggestions, or going … above and
beyond
66
66
Going Forward
• Report results at the
quarterly provider/
management … Implemented
Communication Openness
Change Implemented
Near-Miss Documentation
Change Implemented
Going