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21. The Role of Leadership in Quality Improvement Efforts (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
    January 01, 2011 - But at the end of the day, they’re going to be looking upward. … They’re going to say, “What are the leaders telling us that we ought to pay attention to?” … In many ways, the leader sets the tone that is going to either facilitate or mitigate the organization … and “If I do find something that needs changing, is that change going to happen?” … to hire these extra folks, we’re going to put together this program.

22. Psn-Pdf (pdf file)
    psnet.ahrq.gov/node/60571/psn-pdf
    June 10, 2020 - Going to the COVID-19 Gemba: using observation and high reliability strategies to achieve safety in … Going to the COVID-19 Gemba: Using observation and high reliability strategies to achieve safety in … https://psnet.ahrq.gov/issue/going-covid-19-gemba-using-observation-and-high-reliability-strategies- … https://psnet.ahrq.gov/issue/going-covid-19-gemba-using-observation-and-high-reliability-strategies-achieve-safety-time … https://psnet.ahrq.gov/issue/going-covid-19-gemba-using-observation-and-high-reliability-strategies-achieve-safety-time

23. Physician Engagement (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/engagement.html
    April 01, 2013 - “Okay, we’re going to start a new protocol.” Or “This is the checklist we’re going to do.” … Or “We’re going to try the daily goal.” … All your docs are going to know about it. … “This isn’t going to work if it’s only nurse run. … I heard that this thing is going to take a lot of time.”

24. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
    June 01, 2019 - We're going to start off with Dr. … I'm now going to turn it over to Naomi who's going to give us an example and show us how we can take … I'm going to walk you through an example of an action plan and I'm going to start with some sample survey … We're going to need copies and supplies. … You're going to promote the training with all staff but just not saying, “Hey we're going to now do

25. Exhibit 5.1. Continuum for care management models | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/exh5-1.html
    October 01, 2014 - The continuum is laid out as follows: Buy , then line going down to: "Contracting with a single vendor … ", and another line to the right going down to: "Contracting with multiple organizations, typically … local or regional" Assemble To the right of Assemble is a line going to: "Developing partnerships … or Memorandums of Understanding with State universities or State agencies" Build , then line going

26. Ahcptemplen (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ahcptemplen.docx
    June 02, 2025 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )[List tests done] ( I am … There are other things going on in my life that are effecting my health. ) 1. … There are other things going on in my life that are affecting my health. 7 image3.jpeg image4.jpeg

27. Going the Extra Mile To Provide Community-based Care | Agency for Healthcare Research and Quality
    www.ahrq.gov/evidencenow/model/profiles/st-josephs.html
    March 01, 2021 - Going the Extra Mile To Provide Community-based Care As the sun comes up on a brisk Tuesday morning

28. Morning Briefing and Shadowing (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/briefing.html
    April 01, 2013 - on so that you have talked about that contingency plan, you’ve talked about what's going to be going … Who's going to cover during lunch? Who's going to cover for the anesthesiologist? … So a really effective briefing really is going to include everybody that is going to touch that patient … , and you're going to talk about every aspect of that patient care. … We're ready to go as soon as they're going to make their phone call.

29. Sustaining Change Webinar Transcript | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/archived-webinars/sustaining-change-transcript.html
    December 01, 2017 - Again, that's part of leadership, is to have a vision of where we're going to be going with this. … They said, "It's going to be there a long time. … This no longer works when you're going to sustainment. … Then you're actually going to be motivated to change. … They're not going to be put on [inaudible 00:53:47]. They're going to die.

30. Sustaining-Change-Transcript (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/sustaining-change-transcript.docx
    April 14, 2015 - Again, that's part of leadership, is to have a vision of where we're going to be going with this. … They said, "It's going to be there a long time. … This no longer works when you're going to sustainment. … Then you're actually going to be motivated to change. … They're not going to be put on [inaudible 00:53:47]. They're going to die.

31. Psn-Pdf (pdf file)
    psnet.ahrq.gov/node/60626/psn-pdf
    June 24, 2020 - A nursing home’s 64-day Covid siege: ‘They’re all going to die’. June 24, 2020 Barker K. … A nursing home’s 64-day Covid siege: ‘They’re all going to die’. New York Times. 2020;June 10. … https://psnet.ahrq.gov/issue/nursing-homes-64-day-covid-siege-theyre-all-going-die This feature story … https://psnet.ahrq.gov/issue/nursing-homes-64-day-covid-siege-theyre-all-going-die https://psnet.ahrq.gov

32. Transcript: Senior Leadership Podcast – What Does It Mean To Be Engaged? (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/module2-transcript.pdf
    June 01, 2017 - You're going to be able to tell who means it and who doesn't. … At the end of the day, you're going to know. … We are going to keep striving and do everything we can do from our team to work with the frontline … on or what's not going on. … I'm going to take ICU as my example. I'm the champion physician.

33. Two More “Es” and How To Spread (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/how-to-spread.html
    April 01, 2013 - And so there are going to be new things that come along. … You’re going to be working with another unit, perhaps. … What are we going to do? Who is going to take over?” … How are we going to fix those problems? … We are going to implement this protocol. We’re going to change practice.”

34. Psn-Pdf (pdf file)
    psnet.ahrq.gov/node/866848/psn-pdf
    September 25, 2024 - We are not going to report the preventable harm, or we're going to redefine the harms in a way to say … It is not by saying, “Oh, we're going to win or else.”  … Your symptoms are going to change in the meantime. We are going to communicate about it. … We are going to narrow it down to a few things. We are going to try this or that medicine. … And you do not know what is going to happen.

35. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-o-part2-transcript.docx
    June 02, 2025 - In this part, we are going to talk about disinfection and sterilization record keeping and also storage … (Slide 3) First, we're going to talk about high-level disinfection/sterilization looking at the instructions … If it's too low, you're not going to be blowing out these solutions. … That prevents the bacteria from the caregiver's hands going on to the scope. … Again, what we're going to do is, we're going to protect it.

36. Psn-Pdf (pdf file)
    psnet.ahrq.gov/node/73302/psn-pdf
    May 26, 2021 - If there is fear, I’m not going to come forward with a medication error. … I'm afraid I'm going to lose my job. I'm afraid that my reputation is going to be tarnished. … And it's going to take time for that culture shift. … , we certainly don't know how we're going to get there. … Until there's some type of EMS entity that is going to move globally, it's really going to be organization-dependent

37. SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
    June 12, 2019 - We're going to start off with Dr. … Famolaro, Slide 32 We're going to talk here about dropdown boxes. … I'm going to pass this over to Naomi Yount, who's going to talk about fielding your SOPS survey. … You're going to use the data for improvement purposes, and you're not going to do anything at the individual … We're going to now switch to the Q&A portion of the webcast, and we're going to basically go through

38. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
    January 01, 2015 - And I am going to kind of touch on those. … Mark Schuster and he leads the CHIPRA -- I’m going to get the name wrong, Mark, so I’m going to allow … Schuster, Slide 14 So I’m going to talk to you about Child HCAHPS, in particular, and I am first going … Zema, Slide 48 I’m going to turn it over now to CHOC Children’s where Sandra and Zoë are going to tell … to go be going with HCAHPS.

39. Summit on Research Priorities for Patient Safety Improvement: Agenda (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/patient-safety-summit-agenda-2020.pdf
    January 01, 2020 - What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3.

40. Facilitating a Deliberative Session: Transcript (pdf file)
    effectivehealthcare.ahrq.gov/sites/default/files/deliberative-methods-facilitation-transcript.pdf
    October 08, 2025 - We’re going to do our best to mitigate this. … So they begin to set the rules of the deliberative process they’re going through, how they’re going … to engage, how they’re going to deliberate, how they’re going to share air time, when it comes to speaking … So we’re going to have some fun here, it’s going to be a bit chaotic, but I’m going to ask you to take … So the mind map really should be a map of where the discussion’s going, how it’s going, and it’s for