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21. FileNewTemplate
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
    March 07, 2019 - So we’re going to talk about things that are as relevant to myself as they are to all of you who are … So, in addressing the team process, think specifically of what it is that you’re going to do. … If you’re going to use coaches, how will they be used, and what are the roles and expectations? … Who’s going to get the information? What information will they receive? … Are you going to use emails, presentations, or will you need to write a report?

22. Appendix N. Part 1—Transport, Leak Testing, Cleaning: Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-n-fac-notes.html
    May 01, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … Slide 13: Rinsing IFU Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

23. Teamwork in Quality Improvement (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
    January 01, 2012 - Today we’re going to highlight another one of those factors - teamwork. … Once this customized care plan is developed, it’s no longer the idea that well I’m only going to take … to have four visits this year for your diabetes, here’s what we’re going to do for prevention, if you … So that’s going to really need to engage others: specialists, hospitals, as we were talking about before … your electronic medical record that can actually help you determine what patients -- let’s say I’m going

24. Coordination (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - focus on something that I think is very important, especially with all of the incentives that are going … to be communicated to them and when they’re going to be communicated to them. … to hear about my test results” and “how am I going to hear about my test results,” and helping patients … to make our workflow easier, but it wasn’t actually necessarily going to be as patient-centered as … You can download all of the podcasts in this series by going to the CAHPS User Network Web site at

25. Introducing the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: Webcast Transcript (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/ascwebcast0715_transcript.pdf
    September 01, 2015 - Tinsley, Slide 66 So what we are going to do is we’re going to take the re-survey, re-survey our staff … And actually now we’re going to move on to the Q&A portion. … How is it going? Terry Tinsley Yes, it’s working. … So we’ll probably use August going forward. … We’re going to get great information from this.

26. SITUATION MONITORING
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro-ig.pptx
    January 20, 2006 - Next, we’re going to participate in an activity that will require us to work closely as a team. … TeamSTEPPS | Office-Based Care Introduction TEAM-BUILDING EXERCISE SAY: Before we get started, you're going … That is what we are going to do. … You're going to make a new chain; however, this time without the use of your dominant hand; place your

27. Action Planning for the SOPS Surveys-Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
    January 17, 2019 - Safety Priorities • Describe the action planning process and introduce the SOPS Action Planning Tool • Going

28. Module 1: Preventing Falls in Hospitals (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module1/module1_fall-prevention.docx
    March 01, 2013 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 SAY: What are your plans to keep this prevention effort going long term?

29. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
    June 01, 2023 - process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of "knowing what's going on around you."

30. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-transcript.pdf
    January 01, 2020 - So with that, I'm going to turn this to Marc Elliott. … I'm going to again make an initial comment. … And Layla, I'm going to keep you on the hot seat for a moment. … It's like if they were going to complete it, they're going to complete it that first time otherwise … We're pretty sure it's not going to be efficient or a good thing to do.

31. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
    November 06, 2020 - and this workgroup could make contributions as subject matter experts participating in the dialog going … The initiative has been going on for a few months with a very strong response, and the hope is that

32. Ready or Not: Addressing Tobacco Use (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-use-ready-or-not.pdf
    August 27, 2018 - (Jacquie will be the patient voice during this webinar) 3 Patient Case Study Carol: We’re going … I’m not going to let somebody help me with a 30-year addiction that I don’t trust.” … makes you want to lie.” - “Don’t shake your finger at me or tell me all the terrible things that are going … over-the-counter nicotine patch for the first time, have a staff member call to find out how it’s going

33. Module 1: Preventing Falls in Hospitals—Training Guide | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/guide.html
    September 01, 2017 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 Say: What are your plans to keep this prevention effort going long term?

34. Coaching Scenarios (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - I have made the assignments, and we are going to manage things “the good old fashioned way today. … I have made the assignments, and we are going to manage things ‘the good old fashioned way today.

35. TeamSTEPPS Pocket Guide (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - SITUATION What is going on with the patient? “Dr. … To-do list y Timelines and ownership Situation Awareness & Contingency Planning y Know what’s going … of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of knowing what’s going on around you regarding

36. Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture Webinar Transcript (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
    January 01, 2014 - Famolaro, Slide 18 So now I’m going to be going over the next slide which has the medical office survey … And on this particular one, I’m not sure if you can see this live, but I’m going to go over, I’m going … I’m going to keep going. … So let me go over, and I’m going to start asking you some questions. … You have a great dissemination strategy going on there. Juanita Stroud Yes.

37. TeamSTEPPS for Office-Based Care: Introduction | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module1/office_intro-ig.html
    September 01, 2015 - Next, we’re going to participate in an activity that will require us to work closely as a team. … Return to Contents Team-Building Exercise: Paper Chains Say: Before we get started, you're going … That is what we are going to do.  … You're going to make a new chain; however, this time without the use of your dominant hand; place your

38. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/improve/precautions/tool2b.html
    March 01, 2024 - Going through the prescribed four steps guides the thinking process into breaking down the task into … Steps to execute: Here is where you will write the steps that you are going to take in this cycle. … You will want to include the following: The population you are working with—are you going to study … The time limit that you are going to do this study—remember, it does not have to be long, just long enough

39. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-p-transcript.docx
    April 13, 2017 - This is particularly important, as there are key terms that we need to understand if we're going to develop … So, this is a controlled laboratory setting, and it may happen in a test tube or with users who are going … effectiveness, that even a highly efficacious agent, if it's not well tolerated by the end user, is not going … I'm going to introduce two formal methods that you can use relatively easily to evaluate different products

40. Help Consumers Start Conversations With Trusted Providers | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - quality report can help them understand that they have a say in the choice if they or a loved one are going … express concerns about problems in the hospital the doctor has suggested, or express an interest in going