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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
    June 01, 2022 - I'm going to give you some examples here. … So now we're going to switch over to SOPS Research Datasets. … Famolaro, So now I'm going to turn it over back to Laura who's going to talk to you about SOPS resources … Now we're going to switch to the Q& A portion of the webcast. … Theresa, I'm going to send this next one to you.
  2. Fallpxtool6A (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool6a.docx
    January 01, 2007 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/08-diagnostic-cap-provider-training-slides.pptx
    August 01, 2021 - So now we are going to practice what it feels like to be silent for 60 seconds.  … I am going to set the timer for 60 seconds. … In the first 30 seconds, I am going to read a list of words at a normal conversational pace. … Everyone else is going to listen actively without writing information down. … Now I am going to set a 30-second timer and the goal is to write down all the words you remember.
  5. Postdisphone (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
    June 01, 2021 - Instead of giving her a medicine she may not need, I’d like to see if there is something else going … I’m going to review her medications and her recent vital signs. Let’s talk in an hour or so.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you. … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/TalkingQuality_Audience_Webcast_2011_05_11_Transcript.pdf
    January 01, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module12/igpracticeteach.pdf
    February 26, 2014 - Slide TIME: 4 hours MATERIALS: • Teaching Feedback Form SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1-transcript.docx
    April 13, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … (Slide 13) Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
    January 01, 2020 - So I hope you enjoy this presentation and take away knowledge that you're going to need to be able to … We're going to talk to you about transitioning from version one to version two if you've already been … And we're going to talk to you about the supplemental items as well. … Joann Sorra So when hospitals are going to do their own comparison, you're going to compare, if you … have is not going to give you a robust and reliable measure on either survey.
  14. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”
  15. www.qualitymeasures.ahrq.gov/evidencenow/model/profiles/mcmanus.html
    March 01, 2021 - for Primary Care A One-Stop Shop for Health Care An Urban Hub for Preventive Care Going … "Going into he alth care was very natural for us. You might say medicine runs through our blood." … listen to what our patients' concerns are, because so many times, they'll tell us other factors that are going
  16. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
    March 01, 2013 - patient's medical condition, consider recommendations to make to the caregiver, such as calling PCP, going … Clarification of Appointments CALLER: Now, I'm going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  17. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
    January 01, 2011 - I’m actually going to pass it on to Lauren, who can tell us a little bit more about building this presence … So sometimes when there’s a lot of things going on in the news, we might post eight or ten things during … Whereas if it’s a slow news day and there’s not much going on, we don’t want to just put things out … There’s so much going on and things are so complex. … You can devote 10 minutes, 20 minutes a day just going on the site and seeing what’s up there.
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/using-social-media-lambiaso-20110901-transcript.pdf
    June 01, 2010 - I’m actually going to pass it on to Lauren, who can tell us a little bit more about building this presence … So sometimes when there’s a lot of things going on in the news, we might post eight or ten things during … Whereas if it’s a slow news day and there’s not much going on, we don’t want to just put things out … There’s so much going on and things are so complex. … You can devote 10 minutes, 20 minutes a day just going on the site and seeing what’s up there.
  19. www.qualitymeasures.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool18.html
    March 01, 2014 - The beauty of this tool is that the patients self-discover where their time is going and can draw their … It works like a financial budget where you track everything coming in and going out. … See where your time is going, and if you are leaving enough time for yourself for things you want to
  20. www.qualitymeasures.ahrq.gov/workingforquality/events/webinar-best-practices-to-improve-community-health.html
    November 01, 2016 - So that's where we see that sort of campaign going. The last two I'll just briefly mention. … So we're going to focus on the case management home-visiting portion of the program. … Nancy Wilson:  I'm going to ask one more controversial question to Nazleen. … Is the Surgeon General's Office going to talk about mental illness and guns at some point? … They would know the person's going to Boston Children's Hospital.

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