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21. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
    June 01, 2022 - I'm going to give you some examples here. … So now we're going to switch over to SOPS Research Datasets. … Famolaro, So now I'm going to turn it over back to Laura who's going to talk to you about SOPS resources … Now we're going to switch to the Q& A portion of the webcast. … Theresa, I'm going to send this next one to you.

22. Fallpxtool6A (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool6a.docx
    January 01, 2007 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

23. Digestive Health Clinic, LLC: Slide Presentation (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

24. Co-producing a Diagnosis
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/08-diagnostic-cap-provider-training-slides.pptx
    August 01, 2021 - So now we are going to practice what it feels like to be silent for 60 seconds.  … I am going to set the timer for 60 seconds. … In the first 30 seconds, I am going to read a list of words at a normal conversational pace. … Everyone else is going to listen actively without writing information down. … Now I am going to set a 30-second timer and the goal is to write down all the words you remember.

25. Postdisphone (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

26. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

27. DESC Technique for Conflict With Residents and Families (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
    June 01, 2021 - Instead of giving her a medicine she may not need, I’d like to see if there is something else going … I’m going to review her medications and her recent vital signs. Let’s talk in an hour or so.

28. Strategy 2: Communicating for Improve Quality (Tool 5) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you. … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”

29. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/TalkingQuality_Audience_Webcast_2011_05_11_Transcript.pdf
    January 01, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.

30. TeamSTEPPS, Module 12: Practice Teaching Exercise (Instructor Guide) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module12/igpracticeteach.pdf
    February 26, 2014 - Slide TIME: 4 hours MATERIALS: • Teaching Feedback Form SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.

31. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1-transcript.docx
    April 13, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … (Slide 13) Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

32. CAHPS QI The Case for Improving Patient Experience (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.

33. SOPS™ Introducing the New SOPS Hospital Survey 2.0 webcast transcript (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
    January 01, 2020 - So I hope you enjoy this presentation and take away knowledge that you're going to need to be able to … We're going to talk to you about transitioning from version one to version two if you've already been … And we're going to talk to you about the supplemental items as well. … Joann Sorra So when hospitals are going to do their own comparison, you're going to compare, if you … have is not going to give you a robust and reliable measure on either survey.

34. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”

35. A Family Passion for Primary Care | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/evidencenow/model/profiles/mcmanus.html
    March 01, 2021 - for Primary Care A One-Stop Shop for Health Care An Urban Hub for Preventive Care Going … "Going into he alth care was very natural for us. You might say medicine runs through our blood." … listen to what our patients' concerns are, because so many times, they'll tell us other factors that are going

36. Postdischarge Followup Phone Call Script (Patient Version) | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
    March 01, 2013 - patient's medical condition, consider recommendations to make to the caregiver, such as calling PCP, going … Clarification of Appointments CALLER: Now, I'm going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

37. How Social Media Can Draw Visitors to a Quality Report (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
    January 01, 2011 - I’m actually going to pass it on to Lauren, who can tell us a little bit more about building this presence … So sometimes when there’s a lot of things going on in the news, we might post eight or ten things during … Whereas if it’s a slow news day and there’s not much going on, we don’t want to just put things out … There’s so much going on and things are so complex. … You can devote 10 minutes, 20 minutes a day just going on the site and seeing what’s up there.

38. How Social Media Can Draw Visitors to a Quality Report (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/using-social-media-lambiaso-20110901-transcript.pdf
    June 01, 2010 - I’m actually going to pass it on to Lauren, who can tell us a little bit more about building this presence … So sometimes when there’s a lot of things going on in the news, we might post eight or ten things during … Whereas if it’s a slow news day and there’s not much going on, we don’t want to just put things out … There’s so much going on and things are so complex. … You can devote 10 minutes, 20 minutes a day just going on the site and seeing what’s up there.

39. Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool18.html
    March 01, 2014 - The beauty of this tool is that the patients self-discover where their time is going and can draw their … It works like a financial budget where you track everything coming in and going out. … See where your time is going, and if you are leaving enough time for yourself for things you want to

40. Webinar Transcript - The National Quality Strategy: Best Practices to Improve Community Health | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/workingforquality/events/webinar-best-practices-to-improve-community-health.html
    November 01, 2016 - So that's where we see that sort of campaign going. The last two I'll just briefly mention. … So we're going to focus on the case management home-visiting portion of the program. … Nancy Wilson:  I'm going to ask one more controversial question to Nazleen. … Is the Surgeon General's Office going to talk about mental illness and guns at some point? … They would know the person's going to Boston Children's Hospital.