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21. Just Culture Webcast November 2016 (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
    June 01, 2017 - Celeste is going to be speaking to us about how she implemented Just Culture in her hospital and how … So I'm going to send this over to Celeste. Celeste Mayer Mayer, Slide 12 Thank you, Theresa. … So I'm going to talk to you mostly about the time period between that 2008 when we saw still very low … to be work that we are going to take you through over time, and it's going to require a team. … So we're now going to move on to the Q&A section.

22. The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
    November 01, 2018 - a plan for continuous process improvement with your TeamSTEPPS Intervention, including plans for on-going … Develop a monitoring plan for on-going assessment of intervention effectiveness including measures and … Develop a plan for sustaining and spreading positive changes including rewards, feedback, integration, on-going … A monitoring plan for on-going assessment of the effectiveness of your intervention.

23. FileNewTemplate
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
    March 07, 2019 - So we’re going to talk about things that are as relevant to myself as they are to all of you who are … So, in addressing the team process, think specifically of what it is that you’re going to do. … If you’re going to use coaches, how will they be used, and what are the roles and expectations? … Who’s going to get the information? What information will they receive? … Are you going to use emails, presentations, or will you need to write a report?

24. Appendix N. Part 1—Transport, Leak Testing, Cleaning: Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-n-fac-notes.html
    May 01, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … Slide 13: Rinsing IFU Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

25. Teamwork in Quality Improvement (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
    January 01, 2012 - Today we’re going to highlight another one of those factors - teamwork. … Once this customized care plan is developed, it’s no longer the idea that well I’m only going to take … to have four visits this year for your diabetes, here’s what we’re going to do for prevention, if you … So that’s going to really need to engage others: specialists, hospitals, as we were talking about before … your electronic medical record that can actually help you determine what patients -- let’s say I’m going

26. Coordination (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - focus on something that I think is very important, especially with all of the incentives that are going … to be communicated to them and when they’re going to be communicated to them. … to hear about my test results” and “how am I going to hear about my test results,” and helping patients … to make our workflow easier, but it wasn’t actually necessarily going to be as patient-centered as … You can download all of the podcasts in this series by going to the CAHPS User Network Web site at

27. SITUATION MONITORING
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro-ig.pptx
    January 20, 2006 - Next, we’re going to participate in an activity that will require us to work closely as a team. … TeamSTEPPS | Office-Based Care Introduction TEAM-BUILDING EXERCISE SAY: Before we get started, you're going … That is what we are going to do. … You're going to make a new chain; however, this time without the use of your dominant hand; place your

28. Action Planning for the SOPS Surveys-Intro (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
    January 17, 2019 - Safety Priorities • Describe the action planning process and introduce the SOPS Action Planning Tool • Going

29. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
    June 01, 2023 - process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of "knowing what's going on around you."

30. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-transcript.pdf
    January 01, 2020 - So with that, I'm going to turn this to Marc Elliott. … I'm going to again make an initial comment. … And Layla, I'm going to keep you on the hot seat for a moment. … It's like if they were going to complete it, they're going to complete it that first time otherwise … We're pretty sure it's not going to be efficient or a good thing to do.

31. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
    November 06, 2020 - and this workgroup could make contributions as subject matter experts participating in the dialog going … The initiative has been going on for a few months with a very strong response, and the hope is that

32. Ready or Not: Addressing Tobacco Use (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-use-ready-or-not.pdf
    August 27, 2018 - (Jacquie will be the patient voice during this webinar) 3 Patient Case Study Carol: We’re going … I’m not going to let somebody help me with a 30-year addiction that I don’t trust.” … makes you want to lie.” - “Don’t shake your finger at me or tell me all the terrible things that are going … over-the-counter nicotine patch for the first time, have a staff member call to find out how it’s going

33. Module 1: Preventing Falls in Hospitals—Training Guide | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/guide.html
    September 01, 2017 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 Say: What are your plans to keep this prevention effort going long term?

34. Coaching Scenarios (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - I have made the assignments, and we are going to manage things “the good old fashioned way today. … I have made the assignments, and we are going to manage things ‘the good old fashioned way today.

35. TeamSTEPPS Pocket Guide (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - SITUATION What is going on with the patient? “Dr. … To-do list y Timelines and ownership Situation Awareness & Contingency Planning y Know what’s going … of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of knowing what’s going on around you regarding

36. Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture Webinar Transcript (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
    January 01, 2014 - Famolaro, Slide 18 So now I’m going to be going over the next slide which has the medical office survey … And on this particular one, I’m not sure if you can see this live, but I’m going to go over, I’m going … I’m going to keep going. … So let me go over, and I’m going to start asking you some questions. … You have a great dissemination strategy going on there. Juanita Stroud Yes.

37. TeamSTEPPS for Office-Based Care: Introduction | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/teamstepps/officebasedcare/module1/office_intro-ig.html
    September 01, 2015 - Next, we’re going to participate in an activity that will require us to work closely as a team. … Return to Contents Team-Building Exercise: Paper Chains Say: Before we get started, you're going … That is what we are going to do.  … You're going to make a new chain; however, this time without the use of your dominant hand; place your

38. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/health-literacy/improve/precautions/tool2b.html
    March 01, 2024 - Going through the prescribed four steps guides the thinking process into breaking down the task into … Steps to execute: Here is where you will write the steps that you are going to take in this cycle. … You will want to include the following: The population you are working with—are you going to study … The time limit that you are going to do this study—remember, it does not have to be long, just long enough

39. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-p-transcript.docx
    April 13, 2017 - This is particularly important, as there are key terms that we need to understand if we're going to develop … So, this is a controlled laboratory setting, and it may happen in a test tube or with users who are going … effectiveness, that even a highly efficacious agent, if it's not well tolerated by the end user, is not going … I'm going to introduce two formal methods that you can use relatively easily to evaluate different products

40. Help Consumers Start Conversations With Trusted Providers | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - quality report can help them understand that they have a say in the choice if they or a loved one are going … express concerns about problems in the hospital the doctor has suggested, or express an interest in going