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1. The Role of Leadership in Quality Improvement Efforts (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
   January 01, 2011 - But at the end of the day, they’re going to be looking upward. … They’re going to say, “What are the leaders telling us that we ought to pay attention to?” … In many ways, the leader sets the tone that is going to either facilitate or mitigate the organization … and “If I do find something that needs changing, is that change going to happen?” … to hire these extra folks, we’re going to put together this program.

2. Strategy 4: IDEA Discharge Planning (Tool 2a) (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
   May 22, 2013 - • Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … Tips for Going Home Going Home Too Soon?

3. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
   February 24, 2011 - Nurse shift changes occur when nurses who are going off duty share information about your care with nurses … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to talk … During nurse bedside shift report, the nurses going off and coming on duty will: Introduce themselves … Talk with you about your health, including the reason you are in the hospital and what is going on with

4. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
   May 22, 2013 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … • Will I need help with eating, bathing, or going to the bathroom? For how long? … Ask: Tips for Going Home Going Home Too Soon?

5. Strategy 4: IDEA Discharge Planning (Tool 2a) (doc file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
   February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].

6. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
   October 01, 2018 - I'm going to talk a little bit more about the elements of that story in a minute. … Grob, Slide 22 And now I am going to pass it over to Tara to talk about the NYP project. … She’s going to come back in a few minutes and talk a bit more about what’s to come. … I am going to now give the ball back to Tara to talk about phase two. … We’re really going based on emotion.

7. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
   March 01, 2016 - With that, I'm going to turn this over to Rick. … I'm going to talk about that more shortly. … I'm going to share with you some specifics about that area. … Small changes are not going to make a change in our CAHPS survey. … No one is ever going to yell at their doctor.

8. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
   January 01, 2017 - And as you do that, I'm going to read through the options. … Now, I'm going to ask one more. … And so, there were a couple things I'm going to cover. … If you're going to post them online, let them know that. … We're going to try to get to as many as possible.

9. CAHPS QI The Case for Improving Patient Experience (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
   January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.

10. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. : … Will I need help with eating, bathing, or going to the bathroom? For how long? Who pays for it?

11. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”

12. 2021 National Healthcare Quality and Disparities Report: Executive Summary (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-final-es.pdf
    January 01, 2021 - private dental insurance in the year showed no statistically significant change from 2006 to 2018, going … over who needed treatment for illicit drug use and received such treatment at a specialty facility, going …  Suicide death rates rose 23%, going from 14.0 deaths to 17.2 deaths per 100,000 population between … episode who received depression treatment in 2008 to 2019 showed no statistically significant changes, going … depressive episode who received depression treatment showed no statistically significant changes, going

13. Coordination (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - focus on something that I think is very important, especially with all of the incentives that are going … to be communicated to them and when they’re going to be communicated to them. … to hear about my test results” and “how am I going to hear about my test results,” and helping patients … to make our workflow easier, but it wasn’t actually necessarily going to be as patient-centered as … You can download all of the podcasts in this series by going to the CAHPS User Network Web site at

14. Module 1: Preventing Falls in Hospitals (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module1/module1_fall-prevention.docx
    March 01, 2013 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 SAY: What are your plans to keep this prevention effort going long term?

15. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
    June 01, 2023 - process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of "knowing what's going on around you."

16. Table 5. Other EHR-based Care Coordination Measures | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter4tab5.html
    June 01, 2014 - eMeasure specifications available: No Osteoporosis: Communication with the physician managing on-going … distal radial fracture who have documentation of communication with physician managing the patient's on-going … aged 65 years and older discharged and seen within 60 days in the office by the physician providing on-going

17. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-transcript.pdf
    January 01, 2020 - So with that, I'm going to turn this to Marc Elliott. … I'm going to again make an initial comment. … And Layla, I'm going to keep you on the hot seat for a moment. … It's like if they were going to complete it, they're going to complete it that first time otherwise … We're pretty sure it's not going to be efficient or a good thing to do.

18. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
    November 06, 2020 - and this workgroup could make contributions as subject matter experts participating in the dialog going … The initiative has been going on for a few months with a very strong response, and the hope is that

19. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
    February 10, 2011 - They give you medicines, take care of your wounds, and make sure everything is going okay. … nurse aides, help patients with their basic needs, such as eating, drinking, walking, bathing, and going

20. Module 1: Preventing Falls in Hospitals—Training Guide | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/guide.html
    September 01, 2017 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 Say: What are your plans to keep this prevention effort going long term?