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81. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - I'm going to talk a little bit more about the elements of that story in a minute. … Grob, Slide 22 And now I am going to pass it over to Tara to talk about the NYP project. … She’s going to come back in a few minutes and talk a bit more about what’s to come. … I am going to now give the ball back to Tara to talk about phase two. … We’re really going based on emotion.

82. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
    October 01, 2013 - I am going to talk to you a little bit about how to do that. … Zema (opening), Slide 20 So I am going to first introduce Linda Sparks. … We are going to have a formal Question- and-Answer session at the end. … First I am going to introduce Rick. … So I am going to go ahead and open up that evaluation but I am going to continue with some questions

83. CAUTI Sustainability: Embedding CAUTI Policies, Using Data to Monitor Proress and Hardwiring CUSP Principles | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/archived-webinars/cauti-sustainability-transcript.html
    December 01, 2017 - this is just how we are going to do it." … It's not going to happen overnight. … Continue to engage in failures because you're going to continue to have them. … I'm going to turn it over to Ginger Dickens. Ginger: Good afternoon everybody. … to sustain the work that's been going on?

84. Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity | Agency for Healthcare Research and Quality
    www.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool18.html
    March 01, 2014 - The beauty of this tool is that the patients self-discover where their time is going and can draw their … It works like a financial budget where you track everything coming in and going out. … See where your time is going, and if you are leaving enough time for yourself for things you want to

85. Sustainability Tool - Sustainability Module | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/tool.html
    June 01, 2017 - Human resources   Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?  

86. Tool 5 (continued) | Agency for Healthcare Research and Quality
    www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/phone-roleplay.html
    March 01, 2025 - CALLER: I'm going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I'm going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

87. Tool 5 (continued) | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/phone-roleplay.html
    March 01, 2025 - CALLER: I'm going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I'm going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

88. Transcript: How To Empower Staff To Speak Up To Stop a Central Line Insertion if They See a Breach in Aseptic Technique, Including How To Obtain Buy-In From Physicians (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/empower-staff-transcript.pdf
    April 01, 2022 - I think this is a more traditional concept that is going away over time in favor of establishing a more … They may feel like they're going to be told that they're wrong. … They may feel that their concerns are going to be brushed off. … That is really going to affect the way that the person that you're talking to receives your feedback … I am the patient's advocate for right now, so I'm going to say something.”

89. Organizational Embrace of CUSP to Improve Patient Safety (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/embrace.html
    April 01, 2013 - So I’m going to hand it over to Jeane Decosmo at the Maryland Hospital Association. … I’m going to tie this into our journey, how we used this information to make some decisions. … And so I invited Sean and his manager to my office, and while Sean might have thought there was going … So with that said, I’ll move it on to slide 30, and I’m going to turn it over to Judi. … You know, we had EOC rounds, we have all kinds of rounds that are always going on.

90. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
    March 01, 2016 - With that, I'm going to turn this over to Rick. … I'm going to talk about that more shortly. … I'm going to share with you some specifics about that area. … Small changes are not going to make a change in our CAHPS survey. … No one is ever going to yell at their doctor.

91. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - And as you do that, I'm going to read through the options. … Now, I'm going to ask one more. … And so, there were a couple things I'm going to cover. … If you're going to post them online, let them know that. … We're going to try to get to as many as possible.

92. Transcript-Speaking-Up (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/transcript-speaking-up.doc
    May 01, 2017 - Is something going on?” Anesthesia: “Oh it’s fine. I know my job, and it’s fine.” … I’m going to stop. We need to do something.” Anesthesia: “Look Dr.

93. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
    June 01, 2022 - I'm going to give you some examples here. … So now we're going to switch over to SOPS Research Datasets. … Famolaro, So now I'm going to turn it over back to Laura who's going to talk to you about SOPS resources … Now we're going to switch to the Q& A portion of the webcast. … Theresa, I'm going to send this next one to you.

94. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - So Susan, what are we going to review today? … What kind of specific qualitative methods and tools are we going to talk about today? … the practice, am I going to be able to find a parking spot, how long am I going to have to wait, are … they going to give me bad news, are they going to want to do something that hurt. … So what should people doing a walkthrough note as they're going through the process?

95. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys.pdf
    January 01, 2020 - This last segment is going to address a number of possible uses of CAHPS survey results, and we're going … Dale, I'm going to pop another one over to you, if you don't mind. … So Dale, I'm going to put this one back to you again. … going to be cheaper than a vendor. … I'm going to shoehorn two more quick questions in.

96. Fallpxtool6A (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool6a.docx
    January 01, 2007 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

97. Sustainability-Tool (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/sustainability-tool.docx
    May 01, 2017 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

98. Digestive Health Clinic, LLC: Slide Presentation (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

99. Co-producing a Diagnosis
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/08-diagnostic-cap-provider-training-slides.pptx
    August 01, 2021 - So now we are going to practice what it feels like to be silent for 60 seconds.  … I am going to set the timer for 60 seconds. … In the first 30 seconds, I am going to read a list of words at a normal conversational pace. … Everyone else is going to listen actively without writing information down. … Now I am going to set a 30-second timer and the goal is to write down all the words you remember.

100. Phoneroleplay (doc file)
     www.ahrq.gov/sites/default/files/publications/files/phoneroleplay.docx
     January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and tests … How are you going to get there? PATIENT: My sister is going to take me.