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  1. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-transcript.doc
    December 10, 2013 - So here in the 21st century, not everything’s going as well as we would like. … The doctors said no nurse is going to stop take off. … And I’m going to go ahead and push the results. Susan Hohenhaus: Ah, good. … And I’m going to go ahead and push the results. Susan Hohenhaus: Great. … to put in so many catheters; this is what we’re going to do.
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    May 23, 2013 - Nurse shift changes occur when nurses who are going off duty share information about your care with … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to … During nurse bedside shift report, the nurses going off and coming on duty will: • Introduce themselves … • Talk with you about your health, including the reason you are in the hospital and what is going
  3. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/053-sample-script-iodophor.docx
    April 01, 2025 - Make sure to provide the patients with all the patient education handouts before you start going over … I’m going to ask you to first blow your nose to make sure it’s clear. … You’re not going to be able to blow your nose afterward. I’ll ask you to tip your head back a bit.
  4. www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-plan-b-transcript.html
    December 01, 2017 - I’m going to get started, and if I could advance the slides? Terrific, thank you. … First we’re going to have a polling question. … I’m now going to turn things over to Kathlyn who is going to talk about validation project that she’s … I’m going to talk a little bit more about that in a later slide. … December is going to feature Dr.
  5. Rafael Borja (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-plan-b-transcript.doc
    November 04, 2014 - I’m going to get started, and if I could advance the slides? Terrific, thank you. … First we’re going to have a polling question. … I’m now going to turn things over to Kathlyn who is going to talk about validation project that she’s … I’m going to talk a little bit more about that in a later slide. … December is going to feature Dr.
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
    September 01, 2019 - So, that's what I'm going to be talking to you today about. … Those are the results I'm going to present to you today. … which kinds of things were not going to be helpful. … which kinds of things were not going to be helpful. … I think those messages are going to be pretty universal.
  7. www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu.html
    December 01, 2017 - So, for my part, we're going to start with a case. … What is going on in your unit? … So they were going into it low. … And how are we going to do that in CUSP? … That's not going to go away.
  8. Paul Tedrick (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-icu-transcript.doc
    May 13, 2014 - So, for my part, we’re going to start with a case. … What is going on in your unit? … So they were going into it low. … And how are we going to do that in CUSP? … That’s not going to go away.
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - Nurse shift changes occur when nurses who are going off duty share information about your care with nurses … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to talk … During nurse bedside shift report, the nurses going off and coming on duty will: Introduce themselves … Talk with you about your health, including the reason you are in the hospital and what is going on with
  10. www.ahrq.gov/workingforquality/events/webinar-using-payment-to-improve-health-and-health-care-quality.html
    November 01, 2016 - And I'm not going to go through all of these little numbers. … [Slide 23] Gerry Shea:  I'm going to finish with a success story. … When are the Feds going to do their share of this?" … So, I'm going to lob these to Gerry and to you. … I was going to suggest something like that.
  11. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/using-medical-office-transcript.pdf
    April 29, 2011 - Fagnan in Portland, Oregon, and I'm going to build on what Dr. … Some, about a quarter, were just going to provide written reports only. … And some said, you know, we're not going to do anything with it. … And our first question here, I'm going to direct to you, John and L.J. … Fagnan: I am going to speak as an individual network.
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/cauti-sustainability-transcript.docx
    January 01, 2014 - this is just how we are going to do it." … It's not going to happen overnight. … Continue to engage in failures because you're going to continue to have them. … I'm going to turn it over to Ginger Dickens. Ginger: Good afternoon everybody. … to sustain the work that's been going on?
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … • Will I need help with eating, bathing, or going to the bathroom? For how long? … Ask: Tips for Going Home Going Home Too Soon?
  14. www.ahrq.gov/evidencenow/model/profiles/mcmanus.html
    March 01, 2021 - "Going into he alth care was very natural for us. You might say medicine runs through our blood." … listen to what our patients' concerns are, because so many times, they'll tell us other factors that are going
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
    May 01, 2012 - Well, our practices were experiencing some high front end denials, meaning that our claims were not going … Podcast May 2012 www.cahps.ahrq.gov | 2 of 5 Lisa Sergy First, I looked at what was already going … I mean, we had training before so my fear was that they were going to think well this is just another … How are you going to support this behavior change back on the job if you don’t even know what we’ve … Lisa, thanks for providing us with an update on how things are going, it’s so great to see this program
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
  17. www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
    March 01, 2025 - patient's medical condition, consider recommendations to make to the caregiver, such as calling PCP, going … Clarification of Appointments CALLER: Now, I'm going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  18. www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
    March 01, 2025 - patient's medical condition, consider recommendations to make to the caregiver, such as calling PCP, going … Clarification of Appointments CALLER: Now, I'm going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  19. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/045-ss-tips-patient-ed.docx
    April 01, 2025 - Can you demonstrate for me how you’re going to apply the ointment to your nose?” … Can you tell me when and how often you’re going take your CHG showers? · Clarify and check again.
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/tinsleyslides.pdf
    September 01, 2015 - Implemented Basket of small gifts to reward staff for reporting problems, making suggestions, or going … above and beyond 66 66 Going Forward • Report results at the quarterly provider/ management … Implemented Communication Openness Change Implemented Near-Miss Documentation Change Implemented Going

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