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21. Sustaining Change Webinar Transcript | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/archived-webinars/sustaining-change-transcript.html
    December 01, 2017 - Again, that's part of leadership, is to have a vision of where we're going to be going with this. … They said, "It's going to be there a long time. … This no longer works when you're going to sustainment. … Then you're actually going to be motivated to change. … They're not going to be put on [inaudible 00:53:47]. They're going to die.

22. Sustaining-Change-Transcript (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/sustaining-change-transcript.docx
    April 14, 2015 - Again, that's part of leadership, is to have a vision of where we're going to be going with this. … They said, "It's going to be there a long time. … This no longer works when you're going to sustainment. … Then you're actually going to be motivated to change. … They're not going to be put on [inaudible 00:53:47]. They're going to die.

23. Transcript: Senior Leadership Podcast – What Does It Mean To Be Engaged? (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/module2-transcript.pdf
    June 01, 2017 - You're going to be able to tell who means it and who doesn't. … At the end of the day, you're going to know. … We are going to keep striving and do everything we can do from our team to work with the frontline … on or what's not going on. … I'm going to take ICU as my example. I'm the champion physician.

24. Two More “Es” and How To Spread (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/how-to-spread.html
    April 01, 2013 - And so there are going to be new things that come along. … You’re going to be working with another unit, perhaps. … What are we going to do? Who is going to take over?” … How are we going to fix those problems? … We are going to implement this protocol. We’re going to change practice.”

25. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-o-part2-transcript.docx
    June 02, 2025 - In this part, we are going to talk about disinfection and sterilization record keeping and also storage … (Slide 3) First, we're going to talk about high-level disinfection/sterilization looking at the instructions … If it's too low, you're not going to be blowing out these solutions. … That prevents the bacteria from the caregiver's hands going on to the scope. … Again, what we're going to do is, we're going to protect it.

26. SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
    June 12, 2019 - We're going to start off with Dr. … Famolaro, Slide 32 We're going to talk here about dropdown boxes. … I'm going to pass this over to Naomi Yount, who's going to talk about fielding your SOPS survey. … You're going to use the data for improvement purposes, and you're not going to do anything at the individual … We're going to now switch to the Q&A portion of the webcast, and we're going to basically go through

27. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
    January 01, 2015 - And I am going to kind of touch on those. … Mark Schuster and he leads the CHIPRA -- I’m going to get the name wrong, Mark, so I’m going to allow … Schuster, Slide 14 So I’m going to talk to you about Child HCAHPS, in particular, and I am first going … Zema, Slide 48 I’m going to turn it over now to CHOC Children’s where Sandra and Zoë are going to tell … to go be going with HCAHPS.

28. Summit on Research Priorities for Patient Safety Improvement: Agenda (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/patient-safety-summit-agenda-2020.pdf
    January 01, 2020 - What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3. … What is going to help the most people in the shortest timeframe? 3.

29. Ed-Catheter-Insertions-Transcript (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/ed-catheter-insertions-transcript.doc
    September 10, 2013 - So going back to the beginning, our first presenter today is going to be Dr. Mohamad Fakih. … Again, we’re looking at an open model where – so whatever is going on with each individual nurse is going … Is it going to be good for them? … So getting a good sense of what’s really going on in your department is going to reduce your frustration … I’m going to turn it back over to Paul.

30. Transcript: Senior Leadership Podcast – Implementing Strategies and Tools (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/module3-transcript.pdf
    June 01, 2017 - Well, they're all good ways, so I'm not going to say, and in bad ways. … For the bedside person, you're going to know way before I am if something's going wrong. … So, when you speak up, I'm going to listen. … You have to let go of, "It's not going to work for me." … Michael: Our teams really work to vet what is going to be the initiatives that we think are going to

31. Transcript: How To Have Difficult Conversations With Colleagues Around Infection Prevention Practices (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/difficult-conversations-transcript.pdf
    April 01, 2022 - Pat: Yeah, I'm going to take out the defensiveness by setting up that expectation that this is going … That's what you're going to do. … going to come into the room. … It can't be every other room because every other room's not going to help me. … And so, we'll take that actual scenario, and then we'll say, "OK, we're going to role-play this.

32. Integrating Teamwork Tools into CUSP Efforts | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/archived-webinars/integrating-teamwork-tools-cusp-efforts-transcript.html
    December 01, 2017 - Today we are going to be really briefly going over some of the critical [TeamSTEPPS 00:01:36] tools and … what's going on with your co-workers. … Now, we're going to look at how we can apply some of the tools to our CUSP CAUTI efforts. … How are we going to achieve that through CUSP? … I'm going to turn it back over to Sarah. Sarah:  Thank you so much Shannon.

33. Integrating-Teamwork-Tools-Into-Cusp-Efforts-Transcript (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/integrating-teamwork-tools-into-cusp-efforts-transcript.docx
    April 07, 2015 - Today we are going to be really briefly going over some of the critical [TeamSTEPPS 00:01:36] tools and … what's going on with your co-workers. … Now, we're going to look at how we can apply some of the tools to our CUSP CAUTI efforts. … How are we going to achieve that through CUSP? … I'm going to turn it back over to Sarah. Sarah: Thank you so much Shannon.

34. Strategy 3: Nurse Bedside Shift Report (Tool 1) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    June 02, 2025 - Nurse shift changes occur when nurses who are going off duty share information about your care with … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to … During nurse bedside shift report, the nurses going off and coming on duty will: • Introduce themselves … • Talk with you about your health, including the reason you are in the hospital and what is going

35. Emergency Department and Catheter Insertion | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/archived-webinars/ed-catheter-insertions-transcript.html
    December 01, 2017 - So going back to the beginning, our first presenter today is going to be Dr. Mohamad Fakih. … Again, we’re looking at an open model where – so whatever is going on with each individual nurse is going … Is it going to be good for them? … So getting a good sense of what’s really going on in your department is going to reduce your frustration … I’m going to turn it back over to Paul.

36. Final Progress Report: Managing the Health Needs of Vulnerable Children (pdf file)
    www.ahrq.gov/sites/default/files/2024-07/seid-sobo-report.pdf
    January 01, 2024 - “I give them kind of what I know they (the doctors) are going to tell me to give them and I see that … And I went and told the lady that we were just going to go home and stuff and she was all, ‘Okay.’” … “It was step by step of [the doctor] going through the things that he needs me to go through and me … “The way he talked to me, he would not answer my questions…he thought I was never going to school to … I’m the doctor, I am telling you this is what is going to happen and this is how it’s going to be.”

37. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    June 02, 2025 - Nurse shift changes occur when nurses who are going off duty share information about your care with nurses … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to talk … During nurse bedside shift report, the nurses going off and coming on duty will: Introduce themselves … Talk with you about your health, including the reason you are in the hospital and what is going on with

38. SOPS™ ASC Webcast Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-non-ad.pdf
    February 01, 2019 - Then we're going to introduce the SOPS Ambulatory Surgery Center Survey. … I'm now going to ask Caren Ginsberg to speak, Caren. … Famolaro, Slide 31 Now we're going to talk about the new SOPS ASC. … It is going to be Thursday January 17th, from twelve to one. … I'm going to hand it over to Joann and she's going to moderate our question and answer session.

39. Appropriate Assertion Call (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/assertion.html
    April 01, 2013 - He is not going to be able to join us today, so I’m going to handle the call. … I am going to give everybody a moment to queue up. … I’m just going to push harder.” … I’m thinking this is what’s going on.” … Hopefully, this is not going to alarm the patient.

40. Using the Opportunity Estimator (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/estimator.html
    April 01, 2013 - We're going to begin by briefly introducing the opportunity estimator. … You're going to enter it into the opportunity estimator, and it's going to translate that rate data into … Because I'm stunned by what it means if we're going to reduce infections." … And I'm not going to go through the steps of the checklist. … So, I'm going to ask our operator at this point to open the line, and I'm going to ask Allison or any