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  1. www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/TalkingQuality_Audience_Webcast_2011_05_11_Transcript.pdf
    January 01, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/talkingquality-audience-webcast-20110511-transcript.pdf
    May 24, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.
  3. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you. … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”
  4. www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/womenhealth/wm-summ.html
    September 01, 2015 - Improving = Quality is going in a positive direction at an average annual rate greater than 1% per year … Worsening = Quality is going in a negative direction at an average annual rate greater than 1% per year … Improving = Quality is going in a positive direction at an average annual rate greater than 1% per year … Worsening = Quality is going in a negative direction at an average annual rate greater than 1% per year
  5. www.ahrq.gov/hai/cusp/toolkit/content-calls/best-practices.html
    April 01, 2013 - So I am going to make sure that Jonathan is ready to go. … Going down the solutions, consistent process was really a key. … Quite candidly, we’ve plagiarized what’s going on everywhere else that’s working and made it scalable … Anyone and everyone understands what’s going on. … We know we’re not going to get to zero. But then we all said, “Okay, what’s an acceptable number?
  6. www.ahrq.gov/patient-safety/settings/hospital/hai/red/toolkit/phone-roleplay.html
    March 01, 2013 - CALLER: I'm going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I'm going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.
  7. www.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
    June 01, 2023 - process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of "knowing what's going on around you."
  8. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
    June 01, 2021 - Instead of giving her a medicine she may not need, I’d like to see if there is something else going … I’m going to review her medications and her recent vital signs. Let’s talk in an hour or so.
  9. Redtoolkitforms (doc file)

    www.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Dr. … Are you going to be able to make it to your appointment? … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to … CALLER: So tell me, how are you going to take your Lasix tomorrow? … How are you going to get there? PATIENT: My sister is going to take me.
  10. Redtoolkitforms (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/redtoolkitforms.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Dr. … Are you going to be able to make it to your appointment? … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to … CALLER: So tell me, how are you going to take your Lasix tomorrow? … How are you going to get there? PATIENT: My sister is going to take me.
  11. www.ahrq.gov/pqmp/implementation-qi/toolkit/h2h/key-driver.html
    July 01, 2021 - “improve overall performance on quality of family/caregiver written discharge instructions content, going
  12. www.ahrq.gov/teamstepps/instructor/fundamentals/module12/igpracticeteach.html
    March 01, 2014 - Contents: (Optional) Teaching Session (Optional) Teaching Session Say: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module12/igpracticeteach.pdf
    February 26, 2014 - Slide TIME: 4 hours MATERIALS: • Teaching Feedback Form SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.
  14. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module12/ts2-0ltc_module12_ig_practeach.pdf
    June 26, 2017 - Teaching Feedback Form Teaching Practice Session (OPTIONAL) TEACHING SESSION SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1-transcript.docx
    April 13, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … (Slide 13) Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.
  16. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-n-fac-notes.html
    May 01, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … Slide 13: Rinsing IFU Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.
  18. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
    January 01, 2020 - So I hope you enjoy this presentation and take away knowledge that you're going to need to be able to … We're going to talk to you about transitioning from version one to version two if you've already been … And we're going to talk to you about the supplemental items as well. … Joann Sorra So when hospitals are going to do their own comparison, you're going to compare, if you … have is not going to give you a robust and reliable measure on either survey.
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. : … Will I need help with eating, bathing, or going to the bathroom? For how long? Who pays for it?

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