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101. Summary Tables | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/womenhealth/wm-summ.html
     September 01, 2015 - Improving = Quality is going in a positive direction at an average annual rate greater than 1% per year … Worsening = Quality is going in a negative direction at an average annual rate greater than 1% per year … Improving = Quality is going in a positive direction at an average annual rate greater than 1% per year … Worsening = Quality is going in a negative direction at an average annual rate greater than 1% per year

102. SOPS™ Introducing the New SOPS Hospital Survey 2.0 webcast transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
     January 01, 2020 - So I hope you enjoy this presentation and take away knowledge that you're going to need to be able to … We're going to talk to you about transitioning from version one to version two if you've already been … And we're going to talk to you about the supplemental items as well. … Joann Sorra So when hospitals are going to do their own comparison, you're going to compare, if you … have is not going to give you a robust and reliable measure on either survey.

103. Implementation of an Event Reporting and Learning System Leads to Improvements in Patient Safety Culture at UNC Medical Center Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/unc-webcast-transcript.pdf
     January 01, 2020 - So, thanks again for joining us and I'm going to turn this over to Lukasz now. … We also evaluated what else was going on across the system. … So I'm going to turn it back over to Stephenie to close out our last couple of slides. … They have a 30 minute meeting where they're just sitting and going over events. … That builds probably some sort of an anxiety maybe not knowing what's going on.

104. Appendix N. Part 1—Transport, Leak Testing, Cleaning: Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-n-fac-notes.html
     May 01, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … Slide 13: Rinsing IFU Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

105. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.

106. DESC Technique for Conflict With Residents and Families (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
     June 01, 2021 - Instead of giving her a medicine she may not need, I’d like to see if there is something else going … I’m going to review her medications and her recent vital signs. Let’s talk in an hour or so.

107. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
     June 01, 2023 - process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of "knowing what's going on around you."

108. Paul Tedrick (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.doc
     August 12, 2014 - I’m just going to go through very quickly some of the learning objectives, which is that we’re going … So with that, I’m going to turn this wonderful presentation that Jenny is going to do for us. … I’m going to click forward real quick here. … So, I’m going to go back a slide here. … I’m going to put our email also in the discussion area.

109. Leveraging Cultural Change to Reduce Urinary Catheter Use (August 12, 2014) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.html
     December 01, 2017 - I'm just going to go through very quickly some of the learning objectives, which is that we're going … So with that, I'm going to turn this wonderful presentation that Jenny is going to do for us. … I'm going to click forward real quick here. … So, I'm going to go back a slide here. … I'm going to put our email also in the discussion area.

110. Key Driver Diagram | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/h2h/key-driver.html
     July 01, 2021 - “improve overall performance on quality of family/caregiver written discharge instructions content, going

111. Transcript: How To Address Attitudes and Beliefs Around Infection Prevention Strategies and Techniques (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/attitudes-beliefs-transcript.pdf
     April 01, 2022 - To say that these attitudes and beliefs that we have, that everybody is always going to do the right … But it really does tell you a lot about what's been going on in your unit. … Everybody's going to look at everybody wondering where that tube is coming from. … the frontline staff, there's an announcement of, so this is what we found, and this is what we're going … a really rigorous way to identify the problems that we had that caused the defect and what we're going

112. Engaging-Nurse-Physician-Patient-Transcript (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/engaging-nurse-physician-patient-transcript.docx
     June 02, 2025 - to frame our webinar today with just a few learning objectives and we'll ground the content you're going … By giving them the tools, you're going to engage them to help those rates go down. … I'm going to turn it over to Emily Pasola who is going to share with us the tool, learning from a defect … How do you think a [inaudible 00:41:38] patient in our unit is going to be harmed? … How are we going to know this risk was reduced? Who are we going to share our learning with?

113. No More CAUTI – preventing catheter associated urinary tact infections
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/no-more-cauti-preventing-cauti.pptx
     June 02, 2025 - Acute stroke patient with left sided weakness who is going to receive IV t-PA 21 Catheter or no … Hip fracture going to OR…..eventually 23 Catheter or no catheter?

114. User-Centered Quality Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/user-centered-quality-reports-mcgee-20120301-transcript.pdf
     June 02, 2025 - You wouldn't go to all this effort if you didn't think that the quality report was going to be useful … You know everything; if you click and go down to get more information, you know what people are going … You use measures or terms that they don't understand, and I was going to use measures as an example … You can ask them to do something called “think aloud,” which is to share the thoughts that are going … Well, I'm not interested in this page so I'm going to go here, whatever.

115. CAHPS Moving Forward: Innovations in Tools and Research (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-webcast.pdf
     October 01, 2017 - Dale, I'm going to turn this back to you. … are going to perceive better patient-centered care. … Ron Hays Yeah, so I think I'm just going to echo the same thing Paul said. … Are people more motivated by "this is going to be used to improve your care" or "this is going to be … going to respond.

116. How Social Media Can Draw Visitors to a Quality Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
     January 01, 2011 - I’m actually going to pass it on to Lauren, who can tell us a little bit more about building this presence … So sometimes when there’s a lot of things going on in the news, we might post eight or ten things during … Whereas if it’s a slow news day and there’s not much going on, we don’t want to just put things out … There’s so much going on and things are so complex. … You can devote 10 minutes, 20 minutes a day just going on the site and seeing what’s up there.

117. CLABSI Investigation Process: Walk the Process (Transcript) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/toolkit/content-calls/clabsi-invest.html
     April 01, 2013 - Together, we are going to hopefully give you some suggestions and or recommendations that you can take … So next slide, I’m going to hand it over to David here to talk on these next few slides. … Some of the other lessons that I’m going to talk about are things that we’ve learned to date are all … We did find if it wasn’t there, people weren’t going to go looking for it. … I’m going to turn this back over to Melinda and let her continue.

118. Table 5. Other EHR-based Care Coordination Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter4tab5.html
     June 01, 2014 - eMeasure specifications available: No Osteoporosis: Communication with the physician managing on-going … distal radial fracture who have documentation of communication with physician managing the patient's on-going … aged 65 years and older discharged and seen within 60 days in the office by the physician providing on-going

119. Just Culture Webcast November 2016 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
     June 01, 2017 - Celeste is going to be speaking to us about how she implemented Just Culture in her hospital and how … So I'm going to send this over to Celeste. Celeste Mayer Mayer, Slide 12 Thank you, Theresa. … So I'm going to talk to you mostly about the time period between that 2008 when we saw still very low … to be work that we are going to take you through over time, and it's going to require a team. … So we're now going to move on to the Q&A section.

120. Breaking Down Barriers to Aseptic Catheter Insertion (May 12, 2015) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cauti-tools/archived-webinars/breaking-down-barriers-transcript.html
     December 01, 2017 - on, seeing how things are going on, supporting the staff. … How's it going? Where are the challenges that you are experiencing? … We spent a lot of time going back to the basics. … Now, I'm going to turn it back over to Stacy. … CAUTI insertion is going to be an annual competency.