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101. Phone Call Role Play (pdf file)
     www.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
     February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

102. Phoneroleplay (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.docx
     January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and tests … How are you going to get there? PATIENT: My sister is going to take me.

103. Phone Call Role Play (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.pdf
     February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

104. Phoneroleplay (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.docx
     January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and tests … How are you going to get there? PATIENT: My sister is going to take me.

105. Phone Call Role Play (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.pdf
     February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

106. Going the Extra Mile To Provide Community-based Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/evidencenow/model/profiles/st-josephs.html
     March 01, 2021 - Going the Extra Mile To Provide Community-based Care As the sun comes up on a brisk Tuesday morning

107. Ahcpsample (doc file)
     www.ahrq.gov/sites/default/files/publications/files/ahcpsample.docx
     September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday

108. Ahcpsample (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcpsample.docx
     September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday

109. Ahcpsample (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ahcpsample.docx
     September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday

110. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
     June 01, 2014 - But that's a nuance that I'm not going to focus on today. … And I'm going to walk you through each of these aspects. … So I'm going to give you two brief illustrations here. … Mark Schlesinger Going in we had very mixed expectations. … I'm going to ask Steven to respond to this question.

111. Postdischarge Followup Phone Call Script (Patient Version) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/hai/red/toolkit/postdischarge-phone.html
     March 01, 2013 - patient's medical condition, consider recommendations to make to the caregiver, such as calling PCP, going … Clarification of Appointments CALLER: Now, I'm going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

112. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
     www.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
     February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

113. Postdisphone (doc file)
     www.ahrq.gov/sites/default/files/publications/files/postdisphone.docx
     January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

114. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
     February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

115. Postdisphone (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
     January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

116. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.pdf
     February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

117. Postdisphone (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.docx
     January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

118. Webinar Transcript - The 2014 Quality and Disparities Report and the National Quality Strategy: Working Together to Improve Health Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/workingforquality/events/webinar-2014-qdr-working-together-to-improve-health-care.html
     November 01, 2016 - Ernie's going to touch on that a little bit later in our presentation. … These are the things that we want to focus on, and they're not going to disappear unless we all begin … That way we can really inform the access to care issues that were going on. … I'm now going to get into the key findings from the report. … Nancy Wilson: Well, I also think that access is going to require us to change our habits.

119. Tool 6A: Sustainability Tool | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/sustainability-tool.html
     January 01, 2013 - Human resources   Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?  

120. Small and Rural and Critical Access Hospitals (Transcript) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/toolkit/content-calls/small-hospitals.html
     April 01, 2013 - The flow is going to be we’re going to have three presentations. … And that, of course, is where we’re going. … You’re going to use your evidence-based practice. You’re going to do a system analysis. … I’m going to stop here because I know we’re going to leave time for questions at the end, and I’m going … It’s going really well so far. Thank you.