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1. Transcript: How To Empower Nurses To Effectively Implement a Nurse-Driven Protocol for Removing Urinary Catheters, Including How To Obtain Buy-In From Physicians (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/empowering-nurses-transcript.pdf
   April 01, 2022 - But no one's going to have a conversation then because rounds are until 10 hours later. … Even, again going back to, you’ve got to make it easy to do the right thing. … to be going to the commode. … to be the barriers and what are you going to need to make this easy to do? … It's just not going to work.

2. Conflict Resolution (Transcript) | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
   April 01, 2013 - I’m going to let you decide, maybe or not.” … We’re going to state and we’re going to be objective in what we’re saying. … And they’re going to force. … “If this doesn’t work well, this is our next step, or we’re going to be moving this or we’re going to … Then we’re going to go back and we’re going to bring them back and we’re going to follow them for 24

3. The Business Case for CUSP (Transcript) | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/cusp/toolkit/content-calls/business-case.html
   April 01, 2013 - We’re going to talk about it in pieces. We’re going to talk about fixed and variable first. … You’re not going to add anything to deprecation. You’re not going to add anything to interest. … What’s going on? What’s going on?” … It isn’t going to happen. … I’m only going to get 13 from Grandma, but I’m going to keep her for an extra 14 days.”

4. Debrief Example Audio Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
   May 01, 2017 - Well, we're going to look at the debrief completion rate, and we're going to observe cases in our ASC … In this case we're going to designate an observer, and we're going to do it for 1 week to establish a … Well, we're going to keep a tally sheet of the number of debriefs that were completed, and we're going … This is what we're going to test. This is what we're going to try to address that problem. … This time around we're going to say that whenever the surgeon removes his or her gloves, that's going

5. Appendix-K-Debrief-Audio-Facnotes (doc file)
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
   April 21, 2014 - Well, we're going to look at the debrief completion rate, and we're going to observe cases in our ASC … In this case we're going to designate an observer, and we're going to do it for 1 week to establish a … Well, we're going to keep a tally sheet of the number of debriefs that were completed, and we're going … This is what we're going to test. This is what we're going to try to address that problem. … This time around we're going to say that whenever the surgeon removes his or her gloves, that's going

6. No More CAUTI: Preventing Catheter-Associated Urinary Tract Infections | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/cauti-tools/archived-webinars/no-more-cauti-preventing-cauti-transcript.html
   November 01, 2015 - It's going to prevent falls. It's really not an accurate statement. … going to layer on top of each other. … The impression that catheters are going to save us time because we're not going to need to toilet the … That confused patient with a catheter is still going to be confused, is still going to be ringing the … We're actually not going to discuss them at this time.

7. No More CAUTI: Preventing Catheter-Associated Urinary Tract Infections | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/cauti-tools/archived-webinars/no-more-cauti-transcript.html
   December 01, 2017 - It's going to prevent falls. It's really not an accurate statement. … going to layer on top of each other. … The impression that catheters are going to save us time because we're not going to need to toilet the … That confused patient with a catheter is still going to be confused, is still going to be ringing the … We're actually not going to discuss them at this time.

8. No More Cauti Preventing Cauti Transcript (doc file)
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/No_More_CAUTI_Preventing_CAUTI_transcript.docx
   May 05, 2015 - It's going to prevent falls. It's really not an accurate statement. … going to layer on top of each other. … The impression that catheters are going to save us time because we're not going to need to toilet the … That confused patient with a catheter is still going to be confused, is still going to be ringing the … We're actually not going to discuss them at this time.

9. Ahcptemplsp (doc file)
   www.ahrq.gov/sites/default/files/publications/files/ahcptemplsp.docx
   January 31, 2013 - There are other things going on in my life that are effecting my health. )Marque esta caja y escriba … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) 8

10. Ahcptemplsp (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcptemplsp.docx
    January 31, 2013 - There are other things going on in my life that are effecting my health. )Marque esta caja y escriba … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) 8

11. Ahcptemplsp (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ahcptemplsp.docx
    January 31, 2013 - There are other things going on in my life that are effecting my health. )Marque esta caja y escriba … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) 8

12. Why is Self-Management Support important? (Video Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/ncepcr/tools/self-mgmt/why-script.html
    February 01, 2016 - If it doesn't get done at home, it's not going to get done and then we'll do a rescue when they come … To work on this model means that you're going to do a better job. You're going to give better care. … You're going to have patients who are more satisfied. … And you are going to feel like you do more in less time. … People think it's going to take more time to practice self management and the reality is that it takes

13. CUSP: A Framework for Success (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/framework.html
    April 01, 2013 - The big question is how are you going to do that? What tools are going to help you? … And with that I'm going to turn this over to Mary Jo Skiba, who is going to give you a wonderful, ground-truth … I'm going to go ahead. … Are you going to post them someplace or are we going to give them to you? … How is that going to work?

14. Exhibit 5.1. Continuum for care management models | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/exh5-1.html
    October 01, 2014 - The continuum is laid out as follows: Buy , then line going down to: "Contracting with a single vendor … ", and another line to the right going down to: "Contracting with multiple organizations, typically … local or regional" Assemble To the right of Assemble is a line going to: "Developing partnerships … or Memorandums of Understanding with State universities or State agencies" Build , then line going

15. The Role of Leadership in Quality Improvement Efforts (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
    January 01, 2011 - But at the end of the day, they’re going to be looking upward. … They’re going to say, “What are the leaders telling us that we ought to pay attention to?” … In many ways, the leader sets the tone that is going to either facilitate or mitigate the organization … and “If I do find something that needs changing, is that change going to happen?” … to hire these extra folks, we’re going to put together this program.

16. Icu-Clinical-Decision-Making-Transcript (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/icu-clinical-decision-making-transcript.docx
    January 01, 2015 - I’m going to pause now. … We are going to start with a polling question just out of curiosity. … If you have pads that don’t work then they are not going to be utilized and nurses are going to find … Today we are going to talk about how to educate on the science of safety and I’m going to educate you … Hopefully, that’s not going to happen in patient care.

17. ICU Clinical Decision-Making; Processes to Improve Catheter Insertion and Removal Choices; Science of Safety Concepts to Improve ICU Culture | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/archived-webinars/icu-clinical-decision-making-transcript.html
    December 01, 2017 - I'm going to pause now. … We are going to start with a polling question just out of curiosity. … If you have pads that don't work then they are not going to be utilized and nurses are going to find … Today we are going to talk about how to educate on the science of safety and I'm going to educate you … Hopefully, that's not going to happen in patient care.

18. Physician Engagement (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/engagement.html
    April 01, 2013 - “Okay, we’re going to start a new protocol.” Or “This is the checklist we’re going to do.” … Or “We’re going to try the daily goal.” … All your docs are going to know about it. … “This isn’t going to work if it’s only nurse run. … I heard that this thing is going to take a lot of time.”

19. Briefing Exercise | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps/lep/handouts/lepbriefingex.html
    December 01, 2012 - Exercise TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module We're going … We are going to discharge [patient name] today. … I'll be going over your discharge instructions with you. … Interpreter: [ interprets ] Patient: [ nods ] Nurse: Next, I'm going to go over your medications

20. TeamSTEPPS Limited English Proficiency Module: Briefing Exercise (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepbriefingex.pdf
    July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Briefing Exercise Briefing Exercise We’re going to … We are going to discharge [patient name] today. … I’ll be going over your discharge instructions with you. … Interpreter: [interprets] Patient: [nods] Nurse: Next, I’m going to go over your medications.