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21. Webinar Transcript - The National Quality Strategy: Best Practices to Improve Community Health | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/workingforquality/events/webinar-best-practices-to-improve-community-health.html
    November 01, 2016 - So that's where we see that sort of campaign going. The last two I'll just briefly mention. … So we're going to focus on the case management home-visiting portion of the program. … Nancy Wilson:  I'm going to ask one more controversial question to Nazleen. … Is the Surgeon General's Office going to talk about mental illness and guns at some point? … They would know the person's going to Boston Children's Hospital.

22. Webinar Transcript - National Quality Strategy Webinar: Using the Nine Levers to Achieve Results | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/workingforquality/events/webinar-using-the-nine-levers-to-achieve-results.html
    November 01, 2016 - Until we get that one, we are going to keep plugging away on it. … They are not going to change until we've solved them, if you will. … We're going to keep these priorities until we really top out on them, if you will. … improvement because I think that the folks that are going to talk to you are going to be able to share … We are going to feature several State programs that have been doing fabulous work.

23. Appendix N. Part 1—Transport, Leak Testing, Cleaning: Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-n-fac-notes.html
    May 01, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … Slide 13: Rinsing IFU Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

24. User-Centered Quality Report (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/user-centered-quality-reports-mcgee-20120301-transcript.pdf
    March 21, 2012 - You wouldn't go to all this effort if you didn't think that the quality report was going to be useful … You know everything; if you click and go down to get more information, you know what people are going … You use measures or terms that they don't understand, and I was going to use measures as an example … You can ask them to do something called “think aloud,” which is to share the thoughts that are going … Well, I'm not interested in this page so I'm going to go here, whatever.

25. Sustaining Zero CLABSIs (Transcript) | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/zero-clabsi.html
    April 01, 2013 - We then were able to demonstrate sustained drops in our CLABSI rates in both the two cohorts going forward … We were going for zero, so we’re coming close to that. … So they were contacted and we said, “Tell us what's going on. Where are your successes? … The identified defect has improved, but again, knowing when to apply it and going to that particular … For those teams that are in sustainability, I think it's great that they're keeping the calls going.

26. A Breakthrough Approach to Improving CAHPS Communication Performance (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
    January 01, 2012 - Today we’re going to dive right into strategies that can be used to improve the patient experience. … Now Wendy is going to use examples for the CAHPS Hospital Survey. … Because some people are going to think well, I’m already caring, I have these skills. … As I mentioned, I am definitely going to find you when I have his results so I can share them with you … So you could just say “Well, I’m sorry, there’s no smoking allowed here,” but that’s going to escalate

27. Module 1: Preventing Falls in Hospitals (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module1/module1_fall-prevention.docx
    March 01, 2013 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 SAY: What are your plans to keep this prevention effort going long term?

28. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
    June 01, 2023 - process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of "knowing what's going on around you."

29. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
    November 06, 2020 - and this workgroup could make contributions as subject matter experts participating in the dialog going … The initiative has been going on for a few months with a very strong response, and the hope is that

30. Webinar Transcript - National Quality Strategy Webinar: Using Measurement for Quality Improvement | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/workingforquality/events/webinar-using-measurement-for-quality-improvement.html
    November 01, 2016 - And I'm going to talk about that a little more in a minute. … So, I think there's a lot of—I'm very optimistic about where we see this going. … So I will now, I think, turn it back over Nancy, who is going to introduce Kevin. … I'm going to—as I did with Kate, hopefully we'll send you out their official bios. … to—that I'm going to emphasize.

31. PowerPoint Presentation
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-obstetric-hemorrhage-scenarios.pptx
    July 01, 2023 - Williams, I’m going to update Allison about everything that’s been going on, OK? … 35 Allison, on-coming nurse Danielle Williams, the patient Amy, off-going nurse Sounds good. … Amy (Off-going nurse): “Hello, Allison. I’m Amy and was taking care of Ms. Williams here overnight. … Williams, I’m going to update Allison about everything that’s been going on, OK?” Ms. … nurse Allison, on-coming nurse Danielle Williams, the patient Frontline SPPC-II SCRIPT  Off-going

32. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
    February 10, 2011 - They give you medicines, take care of your wounds, and make sure everything is going okay. … nurse aides, help patients with their basic needs, such as eating, drinking, walking, bathing, and going

33. Strategy 2: Communicating to Improve Quality (Tool 3) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.pdf
    May 16, 2013 - They give you medicines, take care of your wounds, and make sure everything is going okay. … nurse aides, help patients with their basic needs, such as eating, drinking, walking, bathing, and going

34. Webinar Transcript - National Quality Strategy Webinar: Introducing Nine Levers to Support the Aims and Priorities | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/workingforquality/events/webinar-introducing-nine-levers-to-support-the-aims-and-priorities.html
    November 01, 2016 - 9] If we agree that collaboration and alignment of effort is a good thing, and that we're all going … We're going to go in-depth on each one of these, but as a whole, the levers represent actions that we … feel need to happen if we're going to achieve our three aims and in the process make progress on our … It's going to be combined efforts and aligned work. … As we move to population health, it's going to require engagement of a broader set of stakeholders and

35. Module 1: Preventing Falls in Hospitals—Training Guide | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/guide.html
    September 01, 2017 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 Say: What are your plans to keep this prevention effort going long term?

36. Communication: Obstetric Hemorrhage (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_3-communication-speaker-notes.pdf
    July 01, 2023 - Williams, I’m going to update Allison about everything that’s been going on, OK? … Williams, the patient Amy, off‐going nurse Sounds good. Thanks, Amy. … SCRIPT During a shift change, the off‐going nurse, Amy, is turning over the care of Ms. … Amy (Off‐going nurse): “Hello, Allison. I’m Amy and was taking care of Ms. … Williams, I’m going to update Allison about everything that’s been going on, OK?” Ms.

37. Communication: Obstetric Hemorrhage - PowerPoint Presentation
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_3_communication.pptx
    July 01, 2023 - Communicate the following information: Situation―What is going on with the patient? … Williams, I’m going to update Allison about everything that’s been going on, OK? … 45 Allison, on-coming nurse Danielle Williams, the patient Amy, off-going nurse Sounds good. … Amy (Off-going nurse): “Hello, Allison. I’m Amy and was taking care of Ms. Williams here overnight. … Williams, I’m going to update Allison about everything that’s been going on, OK?” Ms.

38. TeamSTEPPS® Diagnosis Improvement: Diagnostic Journey of Mr. Kane (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
    March 01, 2022 - We were all so excited that Dad was finally going to get the kidney transplant we had been waiting for … It was all going so well… [Ben Kane, son]: After getting the fluid drained from around his lungs by … We talked about all the things we could do when we didn’t have to worry about going to dialysis 3 days … I just wish we had known more about what was going on with his health earlier. … I just wish we had known more about what was going on with his health earlier.

39. Strategy 3: Bedside Shift Report (Tool 3)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - Accountability: Makes the shift nurses who are going off duty more accountable before they leave. … Nurses who are coming on duty should thank the nurses who are going off duty if they have done a good … Thank the nurse going off shift if everything is in good shape. … In these cases, the nurse going off shift decides if the patient requires sleep. … Tell the groups to assign the roles of a nurse coming on duty, a nurse going off duty, and patient.

40. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool2b.html
    March 01, 2024 - Going through the prescribed four steps guides the thinking process into breaking down the task into … Steps to execute: Here is where you will write the steps that you are going to take in this cycle. … You will want to include the following: The population you are working with—are you going to study … The time limit that you are going to do this study—remember, it does not have to be long, just long enough