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1. Conflict Resolution (Transcript) | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
   April 01, 2013 - I’m going to let you decide, maybe or not.” … We’re going to state and we’re going to be objective in what we’re saying. … And they’re going to force. … “If this doesn’t work well, this is our next step, or we’re going to be moving this or we’re going to … Then we’re going to go back and we’re going to bring them back and we’re going to follow them for 24

2. CUSP: A Framework for Success (Transcript) | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/framework.html
   April 01, 2013 - The big question is how are you going to do that? What tools are going to help you? … And with that I'm going to turn this over to Mary Jo Skiba, who is going to give you a wonderful, ground-truth … I'm going to go ahead. … Are you going to post them someplace or are we going to give them to you? … How is that going to work?

3. Appendix-K-Debrief-Audio-Facnotes (doc file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
   April 21, 2014 - Well, we're going to look at the debrief completion rate, and we're going to observe cases in our ASC … In this case we're going to designate an observer, and we're going to do it for 1 week to establish a … Well, we're going to keep a tally sheet of the number of debriefs that were completed, and we're going … This is what we're going to test. This is what we're going to try to address that problem. … This time around we're going to say that whenever the surgeon removes his or her gloves, that's going

4. Debrief Example Audio Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
   May 01, 2017 - Well, we're going to look at the debrief completion rate, and we're going to observe cases in our ASC … In this case we're going to designate an observer, and we're going to do it for 1 week to establish a … Well, we're going to keep a tally sheet of the number of debriefs that were completed, and we're going … This is what we're going to test. This is what we're going to try to address that problem. … This time around we're going to say that whenever the surgeon removes his or her gloves, that's going

5. Strategy 4: IDEA Discharge Planning (Tool 2a) (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
   May 22, 2013 - • Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … Tips for Going Home Going Home Too Soon?

6. Using the Opportunity Estimator (Transcript) | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/estimator.html
   April 01, 2013 - We're going to begin by briefly introducing the opportunity estimator. … You're going to enter it into the opportunity estimator, and it's going to translate that rate data into … Because I'm stunned by what it means if we're going to reduce infections." … And I'm not going to go through the steps of the checklist. … So, I'm going to ask our operator at this point to open the line, and I'm going to ask Allison or any

7. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-o-part2-transcript.docx
   April 13, 2017 - In this part, we are going to talk about disinfection and sterilization record keeping and also storage … (Slide 3) First, we're going to talk about high-level disinfection/sterilization looking at the instructions … If it's too low, you're not going to be blowing out these solutions. … That prevents the bacteria from the caregiver's hands going on to the scope. … Again, what we're going to do is, we're going to protect it.

8. Strategy 3: Nurse Bedside Shift Report (Tool 1) (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
   May 23, 2013 - Nurse shift changes occur when nurses who are going off duty share information about your care with … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to … During nurse bedside shift report, the nurses going off and coming on duty will: • Introduce themselves … • Talk with you about your health, including the reason you are in the hospital and what is going

9. Webinar Transcript - National Quality Strategy: Using Payment to Improve Health and Health Care Quality | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/workingforquality/events/webinar-using-payment-to-improve-health-and-health-care-quality.html
   November 01, 2016 - And I'm not going to go through all of these little numbers. … [Slide 23] Gerry Shea:  I'm going to finish with a success story. … When are the Feds going to do their share of this?" … So, I'm going to lob these to Gerry and to you. … I was going to suggest something like that.

10. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - Nurse shift changes occur when nurses who are going off duty share information about your care with nurses … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to talk … During nurse bedside shift report, the nurses going off and coming on duty will: Introduce themselves … Talk with you about your health, including the reason you are in the hospital and what is going on with

11. Appendix O. Part 2—Disinfection/Sterilization Record Keeping: Facilitator Notes | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-o-fac-notes.html
    May 01, 2017 - In this part, we are going to talk about disinfection and sterilization record keeping and also storage … Slide 3: High-Level Disinfection/Sterilization: Instructions for Use (IFU) First, we're going to … If it's too low, you're not going to be blowing out these solutions. … That prevents the bacteria from the caregiver's hands going on to the scope. … Again, what we're going to do is, we're going to protect it.

12. Webinar Transcript - The 2014 Quality and Disparities Report and the National Quality Strategy: Working Together to Improve Health Care | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/workingforquality/events/webinar-2014-qdr-working-together-to-improve-health-care.html
    November 01, 2016 - Ernie's going to touch on that a little bit later in our presentation. … These are the things that we want to focus on, and they're not going to disappear unless we all begin … That way we can really inform the access to care issues that were going on. … I'm now going to get into the key findings from the report. … Nancy Wilson: Well, I also think that access is going to require us to change our habits.

13. Sustainability-Tool (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/sustainability-tool.docx
    May 01, 2017 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

14. Co-producing a Diagnosis
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/08-diagnostic-cap-provider-training-slides.pptx
    August 01, 2021 - So now we are going to practice what it feels like to be silent for 60 seconds.  … I am going to set the timer for 60 seconds. … In the first 30 seconds, I am going to read a list of words at a normal conversational pace. … Everyone else is going to listen actively without writing information down. … Now I am going to set a 30-second timer and the goal is to write down all the words you remember.

15. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
    June 01, 2014 - But that's a nuance that I'm not going to focus on today. … And I'm going to walk you through each of these aspects. … So I'm going to give you two brief illustrations here. … Mark Schlesinger Going in we had very mixed expectations. … I'm going to ask Steven to respond to this question.

16. Strategy 2: Communicating for Improve Quality (Tool 5) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you. … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”

17. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/TalkingQuality_Audience_Webcast_2011_05_11_Transcript.pdf
    January 01, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.

18. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1-transcript.docx
    April 13, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … (Slide 13) Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

19. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”

20. How Social Media Can Draw Visitors to a Quality Report (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
    January 01, 2011 - I’m actually going to pass it on to Lauren, who can tell us a little bit more about building this presence … So sometimes when there’s a lot of things going on in the news, we might post eight or ten things during … Whereas if it’s a slow news day and there’s not much going on, we don’t want to just put things out … There’s so much going on and things are so complex. … You can devote 10 minutes, 20 minutes a day just going on the site and seeing what’s up there.