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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
January 01, 2011 - Slide 9
So if we go to the next slide, you’ll see our inpatient satisfaction and I’m going to go through … many folks that are beating us and so we are at the 40th
percentile, but it’s something that we’re going … them for choosing Newton-Wellesley
Hospital, but most importantly, we escort them to where they’re going … Slide 14
Now if you go to the next slide, I’m going to move into some of the other tactics. … The data shows that
organizations that are this size and this complex are going to make mistakes.
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pbrn.ahrq.gov/teamstepps-program/curriculum/communication/tools/ipass.html
July 01, 2023 - To-do list
Timelines and ownership
S ituation Awareness & Contingency Planning
Know what's going
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module1/module1_pu-whychange.docx
July 12, 2017 - though sustainment is addressed in Section 6 of the Toolkit, sustainment is so important that we are going … injury prevention and evolving as needed with the process changes we have gained, but definitely not going … Are staff making the changes you said you were going to in your Action Plan? How do you know? … How often are you going to measure?
Who will collect the data? … Slide 34
SAY: What are your plans to keep this prevention effort going long term?
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pbrn.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - or not their colleagues will trust them to deliver safe care to patients, and if the organization is going … the event is also known as a "tripping" or "triggering" event and can occur when the second-victim is going … The second-victim is often fearful at this point about what is going to happen next and whether or not … I thought, 'These people are never going to trust me again.'" … relieve the clinical staff involved in the event, notify clinical staff involved in the event what is going
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pbrn.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - that requires immediate attention and action concerning a patient's condition
Situation —What is going … process of continually scanning and assessing a situation to gain and maintain an understanding of what's going … Situation awareness is the state of "knowing what's going on around you."
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
March 01, 2022 - We were all so excited that Dad was finally going to get the kidney transplant we had
been waiting for … It was all going so
well…
[Ben Kane, son]: After getting the fluid drained from around his lungs by … We talked about all the things we could do when we didn’t have to worry
about going to dialysis 3 days … I just wish we had known
more about what was going on with his
health earlier. … I just wish we had known
more about what was going on with his health earlier.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - SITUATION
What is going on with the patient?
“Dr. … To-do list
y Timelines and ownership
Situation Awareness & Contingency
Planning
y Know what’s going … of continually scanning and assessing a
situation to gain and maintain an understanding of
what’s going … Situation awareness (an individual outcome): The state
of knowing what’s going on around you regarding
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - Accountability: Makes the shift nurses who are going off duty more accountable before they leave. … Nurses who are coming on duty should thank the nurses who are going off duty if they have done a good … Thank the nurse going off shift if everything is in good shape. … In these cases, the nurse going off shift decides if the patient requires sleep. … Tell the groups to assign the roles of a nurse coming on duty, a nurse going off duty, and patient.
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pbrn.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-lung.html
September 01, 2020 - Patients were adamant that they wanted to know about who was going to pay for what. … I think it's going to vary, in part based on the patient. … But it's also an incredibly challenging time in terms of trying to think about how we're going to make … We hope the toolkit is going to be an invaluable resource going forward, as we're in the midst of this
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pbrn.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - that requires immediate attention
and action concerning a patient’s condition
Situation – What is going … of
continually scanning and assessing a situation
to gain and maintain an understanding of
what’s going … Situation awareness is the state of “knowing
what’s going on around you.”
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pbrn.ahrq.gov/research/findings/nhqrdr/index.html
March 01, 2024 - Because we now use the publication year, there was no report labeled 2020; the sequence has a gap, going
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pbrn.ahrq.gov/sdoh/about.html
February 01, 2020 - Food insecurity (e.g., going hungry, worrying that you won’t have enough food).
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.pdf
June 04, 2013 - What is going on with the patient? What are the current vital signs?
B = Background.
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pbrn.ahrq.gov/teamstepps-program/curriculum/situation/tools/whats.html
June 01, 2023 - Explore what else could be going on.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
January 22, 2015 - an item with a 3-pt scale:
A child’s regular activities can include things like eating, bathing,
going … an item with a 3-pt scale:
A child’s regular activities can include things like eating, bathing,
going
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pbrn.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to
be able to … CALLER: So tell me, how are you going to take your Lasix tomorrow? … How are you going to get there?
PATIENT: My sister is going to take me.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-presenting-data.pdf
May 17, 2021 - Run chart patterns
Look for:
Trends: 6+ consecutive data points all going up or all going down
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool5.html
April 01, 2024 - Using these pills, can you show me how you are going to take them?" … With one mother and her child, I concluded the visit by saying 'So tell me what you are going to do when
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pbrn.ahrq.gov/sites/default/files/publications/files/ahcptemplen.pdf
February 14, 2013 - There are other things going on in my life that are affecting my health.
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pbrn.ahrq.gov/talkingquality/explain/index.html
June 01, 2019 - The most appropriate method to use is cognitive interviewing, in which you spend 60 to 90 minutes going